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O'Brien Mitsubishi

(1,397 reviews)
Visit O'Brien Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 378-8110 (309) 378-8110
Used (309) 430-6482 (309) 430-6482
Service (309) 807-0704 (309) 807-0704

Reviews

(1,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Mitsubishi from DealerRater.

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We had wonderful experience at O’Brien.

We had wonderful experience at O’Brien. We worked with Tyler & he did an awesome job. He was thorough explaining all aspects of the vehicle & answering all of our questions. The entire experience was really smooth and overall the best experience I’ve ever had buying a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Justine for the 5 star review! We are glad that Tyler was thorough in explaining all aspects of the vehicle and answered all your questions. We are glad that you had a smooth and wonderful experience! We appreciate you!

Jay Miller gave me excellent service from the first call

Jay Miller gave me excellent service from the first call until I drove away.with my new Mitsubishi 2022 Outlander. Every question I had was answered. He took his time to show me all the features of my new vehicle! Best salesman that I ever had to deal with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review! We are glad that Jay provided you with an excellent experience and was able to answer all your questions! We appreciate you!

This dealership was great working with me from start to

This dealership was great working with me from start to finish. I had help from Tyler who was a great communicator throughout my entire buying process and helped to meet my financial needs when finding a car. At some dealerships people can leave feeling as though they might’ve gotten ripped off and with them I felt like I was in a safe place and nothing but the best was presented before me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review, Tiara! We are glad that Tyler was great at communicating with you during the entire process. We appreciate you!

James Rule and Tyler McCarthy were very helpful and

James Rule and Tyler McCarthy were very helpful and informative when I walked into O'Brien. They provided me with all the information I needed to find the right car for me and my family that would be able to support us for the long term. Thank you again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review! We are glad that James and Tyler were very informative and helpful when you entered our store. We are happy that you got all the information you needed to find you the right car for you and your family! We appreciate you!

What a wonderful experience!

What a wonderful experience! Nicole Cardona was so accommodating and helped me and my family out in our search for a new vehicle. We have a pretty big family and we’re big on road trips, so we needed something more reliable than our rusty minivan. We did not end up making a final decision, but will definitely be coming back when our circumstances change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review! We are glad that Nicole was so accommodating while helping you and your family search for your new vehicle! We are looking forward to see you and your family again when you are ready to make a decision! We appreciate you!

I was looking for a truck since my older one was

I was looking for a truck since my older one was breaking down. Nicole Cardona helped me out and was so great. She was kind, hard working, friendly, and really great at her job. She showed me the best trucks they had and walked me through the buying process. I haven’t gotten around to gathering the money yet to pay for the truck I want, but I do know that I’ll for sure go back to Nicole when I’m ready to buy! Couldn’t recommend this dealership or her more…. Best I’ve been to by far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Simone for the 5 star review! We are glad that Nicole was kind, friendly and was a hard worker. We are looking forward to seeing you again when you are ready to buy your next truck! We appreciate you!

Third time dealing with OBrien and salesman Jay Miller ,

Third time dealing with OBrien and salesman Jay Miller , Jay is an outstanding salesman and the dealership is the absolute best to work with !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review, Blake! We are glad that Jay was outstanding to work with! We appreciate you!

Great Salesman Great Dealership

Jay Miller's professionalism and the dealers attention to detail made this sale. They both went above and beyond getting me information before and during the purchase. One of my best transactions ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the 5 star review, Steve! We are glad that Jay went above and beyond to get you all the information you needed! We appreciate you!

James Rule is the man!

James Rule is the man!!! I walked in O’Brien Mitsubishi not expecting to be able to buy a car but James Rule was awesome and found me the perfect car that I could afford. I LOVE IT!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review, Jack! We are glad that James found you the perfect car that you can afford! We appreciate you!

I went to O’Brien Mitsubishi to look at a used vehicle

I went to O’Brien Mitsubishi to look at a used vehicle James Rule was there to greet me. He went above and beyond to find the right vehicle for me , but unfortunately we could not find one. James is such a great salesman he is not willing to give up yet so if you are looking for someone to go the distance for you than James is your guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mary Beth for the 5 star review! We are glad that James went above and beyond during your experience with us! We appreciate you!