Reviews
Service At Larry H Miller Provo
Very, Courteous, and timely with their service department. Mason is the best to work with. Job most excellently done, very professional! Will recommend to family and friends. Ask for Mason , he’s the best Service Dept. Manager there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing our dealership Wendy! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Curtis Grieve, General Manager
Truck repair
Was very satisfied with the customer service and the work done on my truck. Thanks so much for your help and staying in touch with me through the process
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Owen! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Curtis Grieve, General Manager
Good experience
Had a great experience this time. Mathan was great to work with and had my truck done in a timely fashion, and went out of his way to make sure i was happy. I will definitely use them again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing our dealership Jay! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Curtis Grieve, General Manager
Keep grand cherokee
Deceitful-did not give me all financial information. Dishonest- Lied about what information was on the forms I signed Took full advantage of an older female who was purchasing a car alone for the first time. Very pushy- pressured me. Bad customer service and not proper people persons for sure. I will give a negative review to everyone as they notice I have a new car. The price was so much higher than advertised which is the only reason I looked into it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Liesa, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Curtis Grieve, General Manager, (801) 356-4181
Great repair service
Brought the Van in for a bad bearing. They found a couple of other items that needed attention - under warranty - and got me taken care of quickly and with quality. They could have waited to do them, but I appreciate that they did them then, when the vehicle was there. Others would have waited as long as possible before doing “free” work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to review us, George! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Curtis Grieve, General Manager
Oil change tire rotation
I was there for over 2 hours waiting in the waiting room for an oil change and tire rotation not very help with the service person that help me seam not to care
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Jeff. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Curtis Grieve, General Manager, (801) 356-4181
asked to call GM NO RESPONSE
Wrote a review about LHM Provo CDJR. General Manager asked me to call. I tried 3 times. Left 3 messages. Sent an email. as of now, I have received ZERO responses. I am sure Mr Grieve is a busy person. I would hope that he would take the time to respond, since he asked me to contact him. Very Disappointing
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Phenomenal service
I was recently helped by Mason. He was very knowledgeable and was very efficient when communicating what was wrong with my car and what needed maintenance! I greatly appreciated Mason and the service teams speedy work. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Mason and the rest of our service team. Please let us know if we can ever help you in the future. Jason Young, Service Manager
Great and knowledgeable Staff
Great team and service was fast and done well! Highly recommend them. I was impressed with the cleanliness of the facility as well as the cleanliness of my car when it was done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Jason Young, Service Manager
Oil change
Very respectful , very professional, extremely customer service thank you very much ... we appreciate your service.ill be buying a truck from this store in the future .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Felix, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jason Young, Service Manager