Napleton's Auto Park Of Urbana

This entire experience was troubling. I found a vehicle that I loved and the price was good. They offered to finance, I explained I had already been approved through my credit union, and would prefer to use them. They gave me a bill of sale and I left that evening. The next morning (Saturday) I went to my CU, they start completing the paperwork, the dealership called and they accidently sold the car. I was crushed. The Sales Manager gave me his word that he would keep it for me, I offered to put down a deposit, said not necessary, I had his word. Very, very, disappointed. They tried to upsell me into another vehicle that was $5,000 - and would work with me on the difference... $500. They whole experience was truly disappointing.

Made an appointment to see a car but when I got there after a 35 min. drive they had spl it & I was not informed until I got there Plus it did not sell for some reason & was sold again to someone else. Why could they not inform me before selling it again. Was very disappointed. I had bought my last new car there but will be buying somewhere else. Thank you

We were very happy with the treatment we received. Bianca was very knowledgeable about the vehicle and made sure all of our questions were addressed.

Ally was very helpful with me when I was trying to buy a car. She was prepared and worked with the sales manager in trying to help me buy a vehicle. I didn't buy a vehicle but Ally was great to work with. I apologized to Ally for my earlier disrespect to her when I tried to buy a vehicle in last year. She was very understanding. I hope I have the opportunity to buy a car from her in the future. She really did her best to get the car at the price I was comfortable with. Thank you

What a wonderful experience from being to end! We started inquiring online about a few vehicles online, and received immediate responses. Bianca asked if we would like to set up a time for coming in to test drive. We were unable to schedule due to our family’s schedule, but I showed up first thing Thursday morning unscheduled and was greeted and taken to a very helpful salesperson, Colleen. She handled the rest of my purchase with ease and grace. The entire staff was a total class act. Thank you to everyone at Napletons.

Had the best experience working with Nick Rice while getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicating the stages of the service and work required. He went above and beyond to accommodate and work with us. Couldn’t be more pleased! Highly recommend Nick Rice. Your car will be in the best hands!

Unprofessional, under staffed. Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all other employees sit at desks inside. No shuttle service available when it was verified with an appointment confirmation call. Just overall poorly ran and managed. Employees do not seem to care about customer service.

I had a highly disappointing experience with Napleton’s. After taking my car to an independent repair facility, I was informed of the issue and was advised that it appeared to be a warranty-related repair. The facility recommended that I contact Napleton’s for further assistance. Upon reaching out to Napleton’s, I was assured that the repair was covered under warranty and was scheduled for an appointment. However, after bringing my vehicle in a week later, I was informed midway through the day that the repair would not, in fact, be covered. Additionally, I was quoted an excessively high price—significantly above the estimate provided by the original repair shop. This experience was a complete waste of time and incredibly frustrating. Napleton’s pricing is unreasonably high, and their lack of accuracy in assessing warranty coverage is unacceptable. They should ensure they have the correct information before advising customers on coverage to prevent unnecessary inconvenience.

Steve is a bad salesman and he give u car that’s he trying sell not the car u want

We had an incredible experience at Napleton's Auto Park of Urbana! From start to finish, the service was top-notch. We worked with the General Manager, Alex, as well as Mahd and Devin, and they went above and beyond to ensure we found the perfect car. Their dedication and attention to detail were unmatched. They took the time to thoroughly explain the differences between models, features, and pricing, making sure we understood all of our options. The customer service was a solid 10/10, and the pricing was just as impressive. If you're looking for a stress-free and enjoyable car-buying experience, we highly recommend Napleton's Auto Park of Urbana. Huge thanks to Alex, Mahd, and Devin for making this such a smooth and positive experience!