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Germain Ford

(834 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–4:30pm
Saturday 9:00am–6:00pm 9:00am–4:30pm
Sunday Closed Closed
New (877) 509-6561 (877) 509-6561
Used (877) 496-8167 (877) 496-8167
Service (866) 980-6946 (866) 980-6946

Inventory

See all 397 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2005.
Germain Ford is proud to serve our customers around the Columbus area as your certified Ford dealer. At Germain Ford we strive to provide automotive products and services of unmatched quality. Whether you're shopping for a new car or pre-owned vehicle looking for parts and accessories or need to have your vehicle serviced you'll find what you need at Germain Ford.
Come experience Germain Ford! Where your satisfaction is guaranteed!

Service center

Phone number (866) 980-6946

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
8:00am–4:30pm
Saturday
9:00am–4:30pm
Sunday
Closed

Reviews

(834 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best car buying experience ever.

Best car buying experience ever. From sales accessories and finance all were not selling listening to my needs and providing knowledgeable answers for choices. Danny, Brian and Seth were the perfect team

Best car buying experience ever.

Best car buying experience ever. From sales accessories and finance all were not selling listening to my needs and providing knowledgeable answers for choices. Danny, Brian and Seth were the perfect team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I recently bought Toyota RAV4 from Germain Ford and

I recently bought Toyota RAV4 from Germain Ford and unfortunately had my CEL on after driving it for a month or two. Fortunately, I had some months of service warranty from them so I called them about the issue and explained things to them and they had me scheduled for a service at a certified Toyota Dealership nearby and promised to take care of the cost and payments involved in servicing the car. Kudos to James from the service team at Germain who led with the paperwork and communication with the dealership making sure everything was settled and taken care of after the service. I really appreciate your team and the good work you guys are doing. They are really great guys and friendly and I highly recommend them for all your great and quality cars to get you on the road!

I recently bought Toyota RAV4 from Germain Ford and

I recently bought Toyota RAV4 from Germain Ford and unfortunately had my CEL on after driving it for a month or two. Fortunately, I had some months of service warranty from them so I called them about the issue and explained things to them and they had me scheduled for a service at a certified Toyota Dealership nearby and promised to take care of the cost and payments involved in servicing the car. Kudos to James from the service team at Germain who led with the paperwork and communication with the dealership making sure everything was settled and taken care of after the service. I really appreciate your team and the good work you guys are doing. They are really great guys and friendly and I highly recommend them for all your great and quality cars to get you on the road!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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On time.

On time. Efficient. Found and solved the problem. Did not look for other problems to treat. Very satisfied.

On time.

On time. Efficient. Found and solved the problem. Did not look for other problems to treat. Very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled our service team delivered such a seamless experience. Thanks for trusting Germain Ford of Columbus with your business! See you next time!

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This was my first time at Germain Ford.

This was my first time at Germain Ford. Jessica was amazing. Communication and service was outstanding. This is my new dealership after years at another Ford dealership. Kudos to the entire Germain service team.

This was my first time at Germain Ford.

This was my first time at Germain Ford. Jessica was amazing. Communication and service was outstanding. This is my new dealership after years at another Ford dealership. Kudos to the entire Germain service team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the review and for trusting Jessica and our team with your business, we are thrilled to have you as a customer. See you next time at Germain Ford of Columbus!

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Austin was very professional taking the time to explain

Austin was very professional taking the time to explain clearly how and what my vehicle needed assessed. Time for completion was acceptable.

Austin was very professional taking the time to explain

Austin was very professional taking the time to explain clearly how and what my vehicle needed assessed. Time for completion was acceptable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased Austin made the process clear and efficient for you at Germain Ford of Columbus. Thanks for choosing us!

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I like this service dept.

I like this service dept. Seems like a professional operation. Zak is my service writter and it seems he couldn't try any harder to take care of the customers.

I like this service dept.

I like this service dept. Seems like a professional operation. Zak is my service writter and it seems he couldn't try any harder to take care of the customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Germain Ford of Columbus! Hearing that Zak and our team delivered such a professional and attentive experience is music to our ears. We appreciate your business and your support!

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Experience buying my new Ford Ranger at Germain Ford was

Experience buying my new Ford Ranger at Germain Ford was very good. Salesman Jean wasextremely nice to work with. Had a little delivery delay due to a part recall, but other than that, experience was fine. I ansolutely love the Ranger compared to my Honda Ridgeline!!!!!!

Experience buying my new Ford Ranger at Germain Ford was

Experience buying my new Ford Ranger at Germain Ford was very good. Salesman Jean wasextremely nice to work with. Had a little delivery delay due to a part recall, but other than that, experience was fine. I ansolutely love the Ranger compared to my Honda Ridgeline!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

John, it's awesome to hear you're loving your new Ford Ranger! We're so happy that Jean made your buying experience smooth. Thanks for choosing Germain Ford of Columbus!

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The crew at Germain are all top notch I have purchased

The crew at Germain are all top notch I have purchased several cars and Trucks

The crew at Germain are all top notch I have purchased

The crew at Germain are all top notch I have purchased several cars and Trucks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much, Shershey. We look forward to your next visit to Germain Ford of Columbus!

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had an outstanding experience working with Scott at

had an outstanding experience working with Scott at Germain Ford! From the very beginning, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. He took the time to answer all my questions with patience and clarity, never making me feel rushed or pressured. What stood out most was Scott’s honesty and transparency throughout the entire process. He explained everything clearly, kept me updated every step of the way, and made what can often be a stressful experience feel smooth and enjoyable. Scott went above and beyond to make sure I was comfortable and confident in my decision, and I truly appreciate the extra effort he put in to ensure everything worked out perfectly. If you’re looking for someone who is trustworthy, friendly, and dedicated to his customers, I highly recommend asking for Scott at Germain Ford. He turned car buying into a great experience for me, and I’ll definitely be back to work with him again in the future.

had an outstanding experience working with Scott at

had an outstanding experience working with Scott at Germain Ford! From the very beginning, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. He took the time to answer all my questions with patience and clarity, never making me feel rushed or pressured. What stood out most was Scott’s honesty and transparency throughout the entire process. He explained everything clearly, kept me updated every step of the way, and made what can often be a stressful experience feel smooth and enjoyable. Scott went above and beyond to make sure I was comfortable and confident in my decision, and I truly appreciate the extra effort he put in to ensure everything worked out perfectly. If you’re looking for someone who is trustworthy, friendly, and dedicated to his customers, I highly recommend asking for Scott at Germain Ford. He turned car buying into a great experience for me, and I’ll definitely be back to work with him again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Abdu, thank you for choosing Germain Ford of Columbus and for sharing your outstanding experience with Scott! We're delighted to know he made the process smooth and enjoyable. We look forward to seeing you again! Enjoy your new vehicle!

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We recently purchased a used 2025 Escape, with

We recently purchased a used 2025 Escape, with approximately 13 K miles from Germain Ford. Within a week we discovered a couple of items that needed repair. Additionally, we found that the clear coat on the hood of the car was beginning to peal. From the sales staff (Will) to the service staff (Jessica), they have “bent over backwards”) for us, making the necessary repairs, all to our satisfaction. This is the second vehicle we’ve purchased from Germain Ford and are very pleased!

We recently purchased a used 2025 Escape, with

We recently purchased a used 2025 Escape, with approximately 13 K miles from Germain Ford. Within a week we discovered a couple of items that needed repair. Additionally, we found that the clear coat on the hood of the car was beginning to peal. From the sales staff (Will) to the service staff (Jessica), they have “bent over backwards”) for us, making the necessary repairs, all to our satisfaction. This is the second vehicle we’ve purchased from Germain Ford and are very pleased!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bill, it's great to hear you came back to Germain Ford of Columbus and had such a positive experience with our teams. We truly appreciate your feedback and look forward to seeing you again down the road. Safe travels until then!

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