Reviews
Write a reviewPoor customer service.
Straight clowns.Travis is a liar. I offered to buy a truck these guys were selling. I was a out of state of buyer, cash ready to wire. These guys kept stalling and kept stalling, basically holding the truck for somebody that Im sure was somebody's buddy. Travis excuse was somebody called two days before I called about the truck but I offered cash last week before this guy even showed up. Straight unprofessional. Crystal was cool.
Poor customer service.
Straight clowns.Travis is a liar. I offered to buy a truck these guys were selling. I was a out of state of buyer, cash ready to wire. These guys kept stalling and kept stalling, basically holding the truck for somebody that Im sure was somebody's buddy. Travis excuse was somebody called two days before I called about the truck but I offered cash last week before this guy even showed up. Straight unprofessional. Crystal was cool.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Purchased a F250
By far the best dealer I have dealt with in a very long time. No games and very upfront about everything. Truck is exactly as described. I was short on time and couldn't make the drive out, they were kind enough to deliver it for me. Will recommend them to everyone.
Purchased a F250
By far the best dealer I have dealt with in a very long time. No games and very upfront about everything. Truck is exactly as described. I was short on time and couldn't make the drive out, they were kind enough to deliver it for me. Will recommend them to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Bonanza Ford in Wray
Very clean nice employees and if you need your car before the time your car is finished they lend you a car to go where you need to go. Really great place for anybody.
The Bonanza Ford in Wray
Very clean nice employees and if you need your car before the time your car is finished they lend you a car to go where you need to go. Really great place for anybody.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Response
They responded to me right away and helped me learn more about the vehicle I was looking at. They were very willing to help you any way they could.
Response
They responded to me right away and helped me learn more about the vehicle I was looking at. They were very willing to help you any way they could.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Curtis, Thanks for the kind words. If you have any more needs in the future, don't hesitate to contact us. Thanks again, Phil Riggleman General Manager Bonanza Ford
Great Experience !
We really could not have asked for a more pleasant experience. Gary took excellent care of us and made sure that everything on the car was satisfactory, We live about an hour away from Wray but we'll be going back to Bonanza for all of our future vehicles.
Great Experience !
We really could not have asked for a more pleasant experience. Gary took excellent care of us and made sure that everything on the car was satisfactory, We live about an hour away from Wray but we'll be going back to Bonanza for all of our future vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review. We appreciate your business and look forward to seeing you in the future.
Satisfaction Guaranteed
Our buying experience at Bonanza Ford, Inc. was great! Phil (the 'bearded man') was able to find us the perfect pickup in a short period of time without pressure to buy and within our budget! As a Customer Service Specialist, I would rank this a 5 Star vehicle purchasing experience!
Satisfaction Guaranteed
Our buying experience at Bonanza Ford, Inc. was great! Phil (the 'bearded man') was able to find us the perfect pickup in a short period of time without pressure to buy and within our budget! As a Customer Service Specialist, I would rank this a 5 Star vehicle purchasing experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you!
Could not imagine a better buying experience
Greatest buying experience we have ever had. We thought we were in the market for an SUV, but after taking two different SUV options for multi-day test drives, we bought a pickup! Nothing wrong with the SUV's, but we realized what we really wanted. Thank goodness for their generous test drives! Could not be happier! Thank you!!! All staff is incredibly helpful and friendly. Smooth buying process with Keith.
Could not imagine a better buying experience
Greatest buying experience we have ever had. We thought we were in the market for an SUV, but after taking two different SUV options for multi-day test drives, we bought a pickup! Nothing wrong with the SUV's, but we realized what we really wanted. Thank goodness for their generous test drives! Could not be happier! Thank you!!! All staff is incredibly helpful and friendly. Smooth buying process with Keith.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tyson and Hannah, Thanks for the kind words. We really enjoyed helping you find your vehicle. Let us know if we can do anything further. Thanks again, Bonanza Ford
fantastic experience!
I typically hate the car buying experience. Not the case at Bonanza, however. They were professional, courteous, and had a refreshing no-pressure sales approach. I'll definitely be buying my next vehicle from them as well! I would recommend them to anyone looking for a fair deal on a quality Ford vehicle.
fantastic experience!
I typically hate the car buying experience. Not the case at Bonanza, however. They were professional, courteous, and had a refreshing no-pressure sales approach. I'll definitely be buying my next vehicle from them as well! I would recommend them to anyone looking for a fair deal on a quality Ford vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nate, Thanks for the positive review! We appreciate your business. Please let us know if we can be any help in the future. Thanks Again!
Great Experience
I was shopping for an SUV online when I came across a 2014 Ford Escape. I was looking for a business vehicle and the Escape seemed to be what I was looking for. I was incredibly pleased with the friendly service I received, especially sense I had traveled out of state to visit the dealership. The looking and buying processes were both pressure free which added to the positive experience. Would definitely recommend Bonanza!
Great Experience
I was shopping for an SUV online when I came across a 2014 Ford Escape. I was looking for a business vehicle and the Escape seemed to be what I was looking for. I was incredibly pleased with the friendly service I received, especially sense I had traveled out of state to visit the dealership. The looking and buying processes were both pressure free which added to the positive experience. Would definitely recommend Bonanza!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Casey, thanks for the kind words. So glad we could help with the purchase of your 2014 Escape. Thanks for the recommendation!
Amazing Service
I just bought a new Escape from Bananza and it was such an easy process and enjoyable experience. Phil and Keith helped out and I couldn't be happier. I have also had my cars repaired here and will continue to do so. Very trustworthy. Worth the drive from Denver.
Amazing Service
I just bought a new Escape from Bananza and it was such an easy process and enjoyable experience. Phil and Keith helped out and I couldn't be happier. I have also had my cars repaired here and will continue to do so. Very trustworthy. Worth the drive from Denver.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your review. We're glad you had a good experience. Look forward to working with you in the future. Thanks, Phil