Jack Giambalvo Hyundai

In my 50+ years best transaction. The mega dealers in my area, 16929 are not very knowledgeable, they have lied, at least 2 dealers, it is frustrating. Jack Giambalvo Hyundai was great. I am 3hrs away and worked with Travis on email and text. When I told them I was 3hrs away they offered me a deal that was $3k less, their honesty and communication sealed the deal. Constantly keeping me informed so my time there would be short and it was as much as possible. The Tucson was ready, only negative was a little dirt on the seat, they took care of it right away. All the paperwork was ready, they were friendly, knowledgeable and did not push all the propaganda, I did not have upper management come visit me to waste my time trying sell protection programs like they do in my area. They offer free lifetime inspections, including other vehicles in my household. I would highly recommend them.

James is outstanding! From the moment of first contact to the closing of the deal to the after purchase follow-up and every moment in between, James was professional, honest, dedicated to superior customer service, fair, understanding and a great listener. He truly wanted my car leasing experience to be the best it could be and for me to be happy at the end of the process. My only regret is that I don’t live closer to this dealership so I could visit these nice people like James and his co-workers if the need arises. But alas, James has assured me that he is there to answer my calls should I have any questions or concerns. Now I call that customer service beyond the call of duty. If you want someone who truly cares about treating a potential customer right from the start, James is the man for you. Thank you James for helping me obtain a great car at a great and fair price for my family. You are simply the best!! BK:)

had a great experience at Jack Giambalvo Hyundai in York! Everyone who I worked with were very helpful and very friendly! When I arrived I was greeted by Russell McPaul who answered all of my questions, brought up a vehicle to take for a test drive and worked with me throughout the purchasing process. I also spoke with Dan Castillo who I worked with to make the deal. There was no pressure to have to take the car that day like some dealerships force you to do so when I came to pick up the car I met with Jayme Cabott in Finance to get all of the paperwork signed and he explained each form and what it meant before asking me to sign them. Russell then brought my new car up front and showed me how to get all of the functions set up and made sure that I was all set. I have purchased quite a few cars over the years with this being my first Hyundai and this by far was the best experience I have had. Great job by all!

I had a very unfortunate experience with a recent tire repair/ replacement appointment. However, what has made the matter so much worse is the handling, or lack there of, by management. At this time, I last emailed the GM on 11/12/24 with no response and the Service Manager on 11/15/24 with no response. At one point, the Service Manager was communicating but has since stopped after I advised I was contacting corporate. I am not sure if the reason is my contact to corporate but the timing is interesting. The main issue is that I booked an appointment via their online system, arranged my work schedule to make the appointment, and they didn't honor it until 4.5 hours later. They had me leave and return to the dealership and made zero effort to work around my schedule even though it was their (acknowledged) error. I also never received any sort of apology from the many staff members I dealt with that day and was actually treated in a dismissive manner. When these concerns were brought to management, they were either ignored (see my comment about email to GM) or misdirected (emails with Service Manager). I am now waiting on Hyundai corporate to see if they can more appropriately address the issue.

Bought a 2022 Santa Fe from Alec Deese. My Wife and I were looing for one and Alec sent us a message that one had come in to the dealership and we went to look at it. Took a ride in it and car rode very nice and was very clean. We bought it. Alex was very helpfull in getting the car. We would recommend Jack Giambalvo Hyundai and Alec to anyone looking for a good car. Thank you.

Bought a 2025 Palisade just delivered to the lot. Jack Bare was my salesperson. He was very knowledgeable and took time to explain all the new AI features in the car to me. He made the purchase transaction accomodating,and smooth, all in one day. I would definitely recommend this dealership to family and friends. Thanks

Just purchased a 2024 Kona N-line. Cody was amazing! Service was outstanding and was an actual pleasure to go car shopping/buying (which i hate to do). Would 100% recommend Jack Giambalvo Hyundai and Cody to anyone looking for a new or used vehicle!!

Brian Dolan was friendly, knowledgeable, and great to work with. Looking forward to long relationship with this dealer.

Purchased a Santa Fe. Jon was my salesman and was extremely professional and courteous. Will definitely will come back if I need another vehicle. A+ to all involved!

Bought a 2020 Hyundai Sonata Limited from them. Cody was my salesman. Cody was very knowledgeable and helpful throughout the buying process. Finance department worked well with me. Service department was also helpful when I noticed a brake issue which they took car of and also provided a loaner car until my car was fixed.