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2021 consumer dealer award
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2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,259 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Faulkner Buick GMC West Chester from DealerRater.

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Very helpful and they a good inventory , they welcomed

Very helpful and they a good inventory , they welcomed you when you walk in the door. Perry the salesman very congenial, sales manager was top drawer, facility was extremely clean and well kept.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Adam at Faulkner was great!

Adam at Faulkner was great!! He was knowledgeable and not too pushy in helping us choose our new Yukon! Would highly recommend him to friends and family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Matthew! We’re thrilled to hear that Adam made your Yukon-buying experience enjoyable and stress-free. It’s wonderful to know his knowledge and approachable style left such a positive impression. We appreciate your recommendation and hope you enjoy your new Yukon!

They did an amazing job with repairing my car from an

They did an amazing job with repairing my car from an accident! I am so grateful. Everyone I interacted with was helpful and had a positive attitude. They communicated well throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Alexis, Thank you so much for the kind words! We're so glad to hear that you had a positive experience with our team and that you're happy with the repair work on your car. Accidents are never easy, so it means a lot to us that we could make the process smooth and reassuring for you. We truly appreciate your trust and are always here if you need anything in the future. Drive safe and take care!

They were very good and met my needs in purchasing a

They were very good and met my needs in purchasing a vehicle. Excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your great review! We’re so glad to hear that our team was able to meet your needs and provide excellent customer service during your vehicle purchase. It was a pleasure working with you, and we truly appreciate your support. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything!

Quick and easy.

Quick and easy. No shenanigans. Helped me find the truck I wanted at the (reasonable) price I was looking to pay.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Kevin, Thanks for the great review! We’re glad to hear the process was quick, easy, and straightforward — just the way it should be. It’s awesome that we were able to help you find the right truck at the right price. Enjoy your new ride, and don’t hesitate to reach out if you need anything in the future!

Our Service Advisor was very thorough and helpful.

Our Service Advisor was very thorough and helpful. Tired we’re scheduled to be rotated and Vin provided guidance about our next set of tires.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you, Rick! It's great that the tire rotation was taken care of and you received valuable advice for your next set of tires. We appreciate your trust and look forward to assisting you again in the future!

Repair work done was excellent and they detailed the car

Repair work done was excellent and they detailed the car as well. Everything went smooth with insurance company paying for the damage also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your kind words! We're glad to hear that the repair work met your expectations and that you were happy with the detailing as well. It's great to know the process with the insurance company went smoothly. We appreciate your trust in us and are here if you need anything in the future!

It was an excellent experience.

It was an excellent experience. It took longer than we anticipated, almost four weeks. We are happy with work done to repair our Honda odyssey dents.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for sharing your experience with us! We're so glad to hear you're happy with the repair work done on your Honda Odyssey. While we understand the process took a bit longer than expected, we truly appreciate your patience and trust in our team. If you need anything in the future, we’re always here to help!

Very comfortable with sales and service departments

Very comfortable with sales and service departments attention to detail Service department always delivers on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for your kind words! We're so glad to hear you feel comfortable with both our sales and service teams. Attention to detail and on-time service are top priorities for us, and it’s great to know we’re meeting your expectations. We truly appreciate your continued trust and look forward to serving you again!

Great experience!

Great experience! Everyone was friendly, knowledgeable, and made the entire car buying process smooth from start to finish. Highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're so glad to hear you had a smooth and enjoyable car buying experience with us. Our team works hard to make sure every customer feels welcomed and informed, so your feedback means a lot. We truly appreciate the recommendation and hope you're loving your new vehicle!