AutoNation Subaru West

My 2017 Subaru Outback was recently in for its 120k-mile service, which is pretty extensive and cost $1,200+. Along with the spark plug and oil change came an inspection of the various systems -- and a couple of leaky seals were noted. The CVT was one location where fluid is escaping... which is apparently a very common problem with this model (and should probably have been caught before, while still under warranty). Repair involves pulling the transmission, so it's not a minor fix. But the oil cooler gasket, which was also noted as faulty, could have easily been replaced while the pan was drained and the filter had already been pulled off... literally, a 5-minute task with a $5 part. Instead, they came back with a $200 repair estimate (which would also entail the inconvenience of a return trip, etc.). It could've just been done as a silent gesture. I've been a loyal customer for years, and expect some reciprocation. Instead, this process felt like an attempt to simply extract a maximum toll. Subarus are great cars, and I'll probably be getting another one before long. A dealership that occasionally goes the extra mile would very much be appreciated.

Solid team of personnel at this dealership. All were very friendly and easy to interact with on all aspects. A friendly place to do business and will continue to be a repeat customer.

Kevin, my sales representative was awesome. He was so friendly, patient, answered all my questions - knew anything you’d want to know about Subarus. He actually came back to complete the sale on his day off! I love my new Crosstrek!

Great service! Very friendly and helpful. Easy to schedule appt online.Been using this dealer for 20+ years. Highly recommend them!

We had an attentive customer service experience with the sales and finance team, who made it as easy as possible.

Our sales rep did a great job finding us the car we wanted and gave us very fair price.

October, 2025. Purchased a previously viewed online 2017 Tiguan. I met with Sales, Seungjun (Brian) Lee, after arriving unannounced, who was helpful and informative. He and his manager handled negotiations professionally and agreed to order a tow cover that was missing from the vehicle. Later, the tow cover was received and painted to match the exact vehicle color as promised. Overall, I am very pleased with my Tiguan, this experience, and would highly recommend this dealership!

Kristen Chaney was our salesperson - she was honest, efficient and friendly. The autonation sales floor is spotless, and they donated to ASPCA after we bought the car!

David Poole was very helpful and patient. No pressure and honest and trustworthy. If he was unsure of our questions he did the research and got back to us quickly.

My salesman was perfect. I called the dealership before driving an hour to him. I asked about any hail damage and there was none! He handed me the keys to my car and made sure it was exactly what I wanted every step of the way. I?m very happy with my amazing car.