Andy Mohr Ford

I had a very relax time. There was no rushing me one a distillation. Besides the weather not being great that day, everything else went just fine there at Andy More Ford

My 2018 F150 had transmission problem and the advisor, Shelia H. did excellent job of taking care of the problem for me. She updated the progress on the repair on the phone , explaining what they are doing ,waiting for parts ,test driving . Also they provided the rental car as the truck was still under warranty. Everything went smooth. Big thank you to Shelia for excellent job !

Very courteous,knowledgeable and met ours needs in finding the vehicle my wife and I were looking for. The service department was excellent when one of the key fobs failed to work. Took care of us and a few hours later we on our way. The experience I dealt with in the past with this dealer has changed for the better. Would recommend them to others.

Absolutely horrible no communication of anykind. Will never be back to andy mohr again for anything. No certified techs in service department just a bunch of unexperienced people they dont even know how to complete a oil change.

I always take my Ford vehicles to andy morh Ford for service. I think their new service manager has improved their reputation and service, much much better

I was nervous about my first car shopping experience. Brian was very helpful and kind, and made the whole experience easier. Love my new car!

Absolutely would NOT recommend this dealership to anyone! I made an appointment to purchase a truck and confirmed the appointment the morning of the purchase day. Pre Approval was completed through my bank. I then proceeded to drive 2hrs to the dealership, only to be told that the used car sales manager had decided he wanted the truck and it was no longer for sale. The sales manager stated that these kinds of things happen often and that it's normal for someone to schedule an appointment and the vehicle not be there when they show up to purchase it. The dealership offered a $40.00 gift card to cover gas / travel expenses but they never sent it and quit responding to my emails. Complete lack or customer service from Lauren in the online sales department and complete lack of professionalism from the entire staff.

Absolutely would not recommend this dealership to anyone! I made an appointment to purchase a truck and confirmed the appointment the morning of the purchase day. I then proceeded to drive 2hrs to the dealership, only to be told that the used car sales manager had decided he wanted the truck and it was no longer for sale. The dealership offered a $40.00 gift card to cover gas / travel expenses but never sent it and quit responding to my emails. Complete lack or customer service from Lauren in the online sales department and complete lack of professionalism from the entire staff.

We ordered a 2022 Ford Maverick in October 2021, our salesperson left, so I communicated with Michelle Doll over the last year. Our Maverick was delayed again and again, finally to the point where it would not have been built as a 2022, this isn't Andy Mohr's fault, it's Ford's and even there they can't hardly help that they created such a popular truck that they can't build them fast enough. I came in to the dealership expecting to talk with Michelle about just getting our deposit back and finding a different vehicle. While talking with her we realized they had a Maverick sitting in the showroom (customer canceled order) that was **exactly** what we had ordered. Michelle and I talked through it and I asked if we could buy that one (which they had marked up to over $50k due to the popularity/scarcity of the Maverick) and they keep our order when it finally comes in. Michelle went and talked with the GM, he told her "make the customer happy" and they agreed to sell it to us at MSRP and I was even able to use my X-Plan discount! We did a handshake deal there and agreed we would pick it up the next day. Michelle had salesman Steve Kluesener call me the next day and we got everything figured out over the phone and text. Steve is very personable, professional, honest and knowledgeable about Ford vehicles, I enjoyed talking with him and working with him. I'm a Ford fan and investor, so I could tell how knowledgeable he is, and I appreciated that. He's a real asset to Andy Mohr Ford. Even Chris "Dragon" the Finance Manager was very professional and good to deal with. I thanked Michelle again for taking care of us and she thanked me for our business. Andy Mohr has certainly won my future business by the way they handled this.

Had my vehicle in for service and was completely blown away by the service provided by Sierra Pennington. She made everything easy and truly understood my needs.