The Audi Connection

Being the owner of a A4 convertible, I always enjoyed just terrific service from the maintenance team. Very well done. However, when I indicated I was in the market for a new model coming out soon, and flagged my interest to a sales person on the floor , I would have expected him to follow through on the sales lead.. Several months later, flagged my interest to another sales person.. Again no follow up.. Clearly , this dealer is selling well thanks to the great line up of Audi vehicles .. However, it' has made the sales people of this dealer fairly complacent..

I believe this is my first poor online review of any service. I was interested in purchasing an Audi Q5. I had secured my own financing for the purchase. I was offered a reasonable price on a service loaner and decided to move forward with the purchase. Mr. Anthony was so rude and unprofessional that I opted to leave and not do business with him. He seemed greatly put out and kept mentioning that he'd have to "jump through hoops" to use my financing rather than their own. He even hung up on my bank's representative. The final straw was when he started writing on MY check from MY bank before we had any deal. This was the worst car buying experience I've ever had. Actually, probably the worst customer service experience in general. In the end I guess I should thank Audi Connection. Because the very next day I purchased a beautiful new vehicle from another dealership. Much better experience. Much better financing. And a kind professional sales representative. I even like the car better. I could never recommend Audi Connection to anyone. Horrible.

Just Purchased my 2011 Audi A5 Premium Plus! My experience with Greg Meyer has simply been amazing. His sales style is unique and one of a kind. Greg was very knowledgeable, non-pushy, and best of all, an Audi enthusiast. I was in the market shopping around for an A5. I do not live in Ohio and explained to Greg that I was out of state. I flew in, he picked me up an hour away from the dealership, and had the paperwork all ready to go. I was in and out of the dealership in 2 hours. Overall, what a wonderful experience! Highly Recommended!

Tried to arrange a service for few times, and finally got to hold a loaner car, and I was told it will be an Audi loaner. Went to the dealership on the date of my appointment, I was told, they were out of Audi Loaner, so that they had to put me in an Enterprise rental (a Ford Focus or smiliar). I did not have time to agrue, so that I said ok. While I was waiting for my rental to show up, 3 different customers came after me, and they all got Audi loaner, an A6, a Q5, and an A5. I went back in and ask my service manager, what was going on. I was told "they had to offer Audi loaner to their potential customers first", and their sales department refused to offer me one. I took my 2006 S4 for service, and I was treated like 2nd classes customer. I was pissed and told them to get my car back, and then I went to different dealership where I can be treated like other customers. I would never go to Audi Connection for anything, will definitely not recommand anyone to go there.

Made appointment for service and booked a Audi loaner, was told all good. when I arrived, I was told no available loaner, so that they had to give me a rent car. While I was waiting for my rent car, 3 other customers pull up for service and they all got a Audi loaners, which pissed me off and then I asked the service consultant what was going on. and then I was told those where "potential customers". I love Audi, but the customer service really turns me off. My next car would probably be a BMW or MB only because Audi has the worst customer service among other German brands.

The caliber of service we have experienced recently was disappointing at best and I would definitively not recommend the Audi Connection. Fiancée purchased a 2005 A6 new from Audi Connection, all maintenance through AC. Took the car in on three separate occasions for issues with the camshaft while the car was under warranty. While some repairs were made in the first instance was met, the problem was not resolved and necessitated a second and third visit. The second and third visits were diagnosed as "don't worry about it," and followed with "we can't hear the noise;” dismissive phrases with no resolution. The car is now out of warranty and the issue is increasingly problematic. Upon calling twice in the past two weeks for service, much detail was given as to how busy and booked the service team was and that it would be over a week before an appointment would be available. An over the phone diagnosis resulted in a $4k timing chain replacement. The car has 47k miles; while I’m not a trained professional, it’s reasonable to say 47k miles is on the early side for this repair. Car repairs are distressing for everyone - the last thing a customer wants to hear when faced with a malfunctioning car and a large repair bill is a diatribe on how incredibly inconvenient it is for the customer to bring the car in (for a fourth time, and now with costs out of pocket) to your service team. As part of purchasing an Audi (or any luxury brand), you pay for experience. We simply expected better; perhaps with acknowledgement of a problem, an apology for the inconvenience or anything close to solution-oriented. Overall, we’re disappointed and had any acknowledgement or apology occurred from the service team, our decision may have looked differently. We’re now stuck with a problem that should have been fixed nearly a year ago, while under warranty, and will no longer have our vehicle serviced by and nor would we purchase future vehicles from Audi Connection.