Reviews
Excellent service and most of all everything was
Excellent service and most of all everything was explained with cost upfront. Would highly recommend this service center.
Excellent service and most of all everything was
Excellent service and most of all everything was explained with cost upfront. Would highly recommend this service center.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A Lifesaver When I Needed It Most I cannot say enough
A Lifesaver When I Needed It Most I cannot say enough wonderful things about Doug and this dealership. I was traveling alone from Ohio when my car broke down in Virginia, and as a woman far from home, I felt incredibly vulnerable and helpless. Doug treated me with such kindness and respect from the moment I walked in. He patiently walked me through all my options without any pressure, taking the time to understand my situation and needs. When he learned that I don't drive at night, he went above and beyond by arranging to have my new Nissan Rogue delivered directly to where I was staying. This level of care and customer service is rare and truly exceptional. Doug turned what could have been a stressful and frightening experience into a positive one. He made me feel heard, respected, and taken care of during a difficult moment. I'm now back home in Ohio, absolutely loving my new Rogue, and I have Doug to thank for making this unexpected situation so much easier. If you're looking for honest, compassionate service and someone who genuinely cares about helping people, ask for Doug. He's a credit to this dealership and restored my faith in customer service.
A Lifesaver When I Needed It Most I cannot say enough
A Lifesaver When I Needed It Most I cannot say enough wonderful things about Doug and this dealership. I was traveling alone from Ohio when my car broke down in Virginia, and as a woman far from home, I felt incredibly vulnerable and helpless. Doug treated me with such kindness and respect from the moment I walked in. He patiently walked me through all my options without any pressure, taking the time to understand my situation and needs. When he learned that I don't drive at night, he went above and beyond by arranging to have my new Nissan Rogue delivered directly to where I was staying. This level of care and customer service is rare and truly exceptional. Doug turned what could have been a stressful and frightening experience into a positive one. He made me feel heard, respected, and taken care of during a difficult moment. I'm now back home in Ohio, absolutely loving my new Rogue, and I have Doug to thank for making this unexpected situation so much easier. If you're looking for honest, compassionate service and someone who genuinely cares about helping people, ask for Doug. He's a credit to this dealership and restored my faith in customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My husband told the service department to check the
My husband told the service department to check the tires’ air pressure. They did not. They should have. Any time a vehicle is serviced, this should be done, especially when a customer requests it specifically. Other than that, it was good work.
My husband told the service department to check the
My husband told the service department to check the tires’ air pressure. They did not. They should have. Any time a vehicle is serviced, this should be done, especially when a customer requests it specifically. Other than that, it was good work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Very satisfied with Tri State and my new Frontier; Doug
Very satisfied with Tri State and my new Frontier; Doug was great to work with, he found the exact Frontier that I was looking for.
Very satisfied with Tri State and my new Frontier; Doug
Very satisfied with Tri State and my new Frontier; Doug was great to work with, he found the exact Frontier that I was looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the 5-star review. We’re really glad to hear Doug made your experience such a good one and helped you find the exact Frontier you wanted. It’s great knowing you’re happy with both your truck and your time with us. Thank you again for choosing Tri-State Nissan—we truly appreciate your trus
Every time I come in for an Oil Change and Tire rotation
Every time I come in for an Oil Change and Tire rotation it takes2 hours or more. I have done oil changes-it does not take that long. When I added a State Inspection I was 3 hours. I simply do not understand why nor do I have that kinda time. I will have to go elsewhere.
Every time I come in for an Oil Change and Tire rotation
Every time I come in for an Oil Change and Tire rotation it takes2 hours or more. I have done oil changes-it does not take that long. When I added a State Inspection I was 3 hours. I simply do not understand why nor do I have that kinda time. I will have to go elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I’m really sorry to hear that your recent visits took longer than expected—that’s not the level of efficiency we strive for. We truly value your time and would appreciate the opportunity to learn more about your experience. Please reach out to Michael, our Service Manager, at 540-667-6800 so we can review what happened and work toward a better experience moving forward. Thank you again for bringing this to our attention.
Always an easy trip to Tri State Nissan!
Always an easy trip to Tri State Nissan! Competitive prices and top notch service are always received.
Always an easy trip to Tri State Nissan!
Always an easy trip to Tri State Nissan! Competitive prices and top notch service are always received.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the 5-star review. It’s great to hear that every visit to Tri-State Nissan feels easy and that you can count on competitive prices and top-notch service each time. We really appreciate you taking the time to share that—and thank you again for continuing to trust our team.
I like the friendly service and how quickly the work was
I like the friendly service and how quickly the work was done.They did mind me bringing my little dog.
I like the friendly service and how quickly the work was
I like the friendly service and how quickly the work was done.They did mind me bringing my little dog.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review. We’re glad to hear you enjoyed the friendly service and the quick turnaround on your vehicle. It’s also great to know our team made you and your little dog feel welcome during your visit. Thank you again for your trust and support—we truly appreciate it.
I love the service that I got.
I love the service that I got. They fixed the transmission of my car. 😘😘 I can drive again 🚗🚖
I love the service that I got.
I love the service that I got. They fixed the transmission of my car. 😘😘 I can drive again 🚗🚖
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Yoselin, for the wonderful 5-star review. We’re so glad to hear our service team was able to repair your transmission and get you confidently back on the road. Your excitement means a lot, and thank you again for trusting us with your vehicle—we truly appreciate your support.
Thanks for the quick service on my car Appreciate the
Thanks for the quick service on my car Appreciate the turnaround for my new 2025 Rouge Nissan.
Thanks for the quick service on my car Appreciate the
Thanks for the quick service on my car Appreciate the turnaround for my new 2025 Rouge Nissan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review. We’re glad to hear you appreciated the quick turnaround and are enjoying your new 2025 Rogue. Fast, dependable service paired with a smooth experience is always our goal, and we truly appreciate your kind words and support.
Jorge Smith by the time we were introduced to Jorge, it
Jorge Smith by the time we were introduced to Jorge, it was well past closing time. We didn’t arrive at the dealership until late afternoon as we were checking out other brands of SUV’s in Winchester. Jorge sat patiently at his desk while our sales consultant and manager were successfully doing their jobs in making the sale. He is a veteran in working in finance and does his duties in an expedient and friendly manner. Customers usually are not as comfortable with the finance part of purchasing expensive items. We found Jorge had a wonderful personality and made this part of the buying process soooo easy. Thanks, Jorge
Jorge Smith by the time we were introduced to Jorge, it
Jorge Smith by the time we were introduced to Jorge, it was well past closing time. We didn’t arrive at the dealership until late afternoon as we were checking out other brands of SUV’s in Winchester. Jorge sat patiently at his desk while our sales consultant and manager were successfully doing their jobs in making the sale. He is a veteran in working in finance and does his duties in an expedient and friendly manner. Customers usually are not as comfortable with the finance part of purchasing expensive items. We found Jorge had a wonderful personality and made this part of the buying process soooo easy. Thanks, Jorge
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the excellent 5-star review. We’re so glad to hear Jorge made the finance process easy, friendly, and comfortable—even after a long day. His professionalism and positive personality clearly made a lasting impression, and it’s great to know the whole team worked together to create a smooth experience. Thank you again for sharing your feedback and for trusting us with your purchase.