Laird Noller Ford Topeka

10000 mile service in and out in less then an hour. Comfortable waiting area. Nice.

Both Evelyn and Courtney were quick to respond to my request on the status of the vehicle, I saw online. Both of them were courteous and answered any question that I had. They both helped me to get to a price that was negotiable. Ended up not buying the vehicle that I had inquired about, but if I live closer, I would. *****

I am very happy with all work I have had done at this dealership in Topeka.

I had a great experience working with this dealership! Everyone was very kind and never pushy. I would make the drive just to work with them again on my next vehicle.

Bought my ford escape from laird Noller ford in Topeka in July 2025 and since can’t get any of the issues resolved due to no one will call me back. I’ve called there 5 times and get sent to voicemail every time without a call back. There was a $208 mistake made when we bought the car of my pay off value made by the sales department well guess who got to pay for it…me. My brakes didn’t sound right from the start so I took it back and was reassured that the shop ran diagnostics on it and everything was fine. They squeal when I use them. Now there’s another thing I will have to pay for. The car was to be detailed and have some light marks buffed out of the hood after I bought it and it had to be taken to the dealership twice to get it done right. It didn’t make things any easier considering that I live over a hour away. When my car was first purchased we went through several people just to get the car. I should’ve known better. I will never…I mean never by a car from them again.

Careful, they charge for everything. Got a diagnostic charge for EVERYTHING I thought was wrong and not just a total vehicle diagnostic $190 for every diagnostic. Caution when going here.

I’ve been taking my car here regularly for maintenance, but I’m extremely frustrated with how my last few visits have gone. For the past two appointments, I told them about a humming noise when braking. Both times they brushed it off as “low tire tread” without even bothering to test drive the car. This visit, I pushed them to actually drive it, and surprise—now I’m told I need both brake pads and rotors. If they had done their job and checked the brakes the first time I asked, it likely would have only been pads and not the more expensive rotors. That’s negligence, plain and simple. To top it off, when I asked John why this wasn’t caught before and about the tire excuse, he told me, “I don’t know anything about tires.” You work as a mechanic at a dealership and don’t know tires? That’s unacceptable. Also, after one of my previous visits my horn did not work… do you realize how dangerous that could’ve been?? On top of all this, their maintenance is always slow and they take forever to even let you know when your vehicle is done. The lack of urgency and accountability is disappointing. I’ve been a loyal customer, but this kind of carelessness has completely shaken my trust in this shop. Customers deserve proper inspections, faster communication, and honest answers—not excuses and upcharges caused by the shop’s own failure to diagnose issues.

Found the perfect car and enjoyed working with Eric! Everyone was very kind and welcoming!

Team was great to work with as always. My 3rd vehicle with Laird Noller Ford and I will be back when it’s time for the next one.

Could not have had better experience with buying a car living 1000 miles away. Paris, my sales representative was outstanding. She made the buying process very easy. Was always quick to answer my emails and/or texts. The finance department was also great. This has been one of the best car buying experiences I’ve ever had.