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Staunton Chrysler Dodge Jeep Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (22 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (22 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service on our 2017 Jeep Compass was excellent

We took our Jeep Compass in for an oil change and tire rotation. Cloide and Mic were very courteous and also found we had another problem that needed attention. The maintenance department is very awesome and recommend buying as vehicle there.

Service on our 2017 Jeep Compass was excellent

We took our Jeep Compass in for an oil change and tire rotation. Cloide and Mic were very courteous and also found we had another problem that needed attention. The maintenance department is very awesome and recommend buying as vehicle there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Staunton Chrysler is wonderful!

I have always received excellent service from Tristan Wentler! Above and beyond!!! New car, used car and service ...all have been good experiences! I would recommend this location!

Staunton Chrysler is wonderful!

I have always received excellent service from Tristan Wentler! Above and beyond!!! New car, used car and service ...all have been good experiences! I would recommend this location!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wobble wobble

Bought a used truck, tires weren’t balanced, tpms sensors missing on two tires. When confronted they stopped taking my calls. xxxx show. Sold me a vehicle that isn’t safe

Wobble wobble

Bought a used truck, tires weren’t balanced, tpms sensors missing on two tires. When confronted they stopped taking my calls. xxxx show. Sold me a vehicle that isn’t safe

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Disappointed

The buying process was quick and easy. Kody was the salesman I had delt with and would highly recommend him. The service on the other hand I would not recommend. I’m not sure if it was lack of communication amongst coworkers or the lack of attention to detail. I bought a used car from them and had some warranty work needed done within the 15 day 500 mile time range. I took the car in they looked it over and confermed yes, there is an issue. However they didn’t have the equipment to run a test to see which part they needed. The service advisor recommended since I live so far away I could take the car to a dealership closer to me. We agreed on which dealership was more convenient for me. The service advisor called the other dealership and shared the information concerning the repair. The service advisor comunicated that the dealership performing the repair to just send the repair bill to Staution Chrysler. I made an appointment for the repair. The day I took the car in for repair the service tech said he would need to confirm the repair would be covered by Staution Chrysler. After talking to a manager at Staution Chrysler over the phone the repair tech was told they never knew anything about my issue nor could he approve it. I tried calling Tristan the manager but never got an answer. I left a message with the receptionist to have him call me but never got a call back. Not to mention, I have only had the car for not even a month now and now I have two more issues come up. Makes me wonder if they even look at what they are selling. Severely disappointed. The least try could do is call me back.

Disappointed

The buying process was quick and easy. Kody was the salesman I had delt with and would highly recommend him. The service on the other hand I would not recommend. I’m not sure if it was lack of communication amongst coworkers or the lack of attention to detail. I bought a used car from them and had some warranty work needed done within the 15 day 500 mile time range. I took the car in they looked it over and confermed yes, there is an issue. However they didn’t have the equipment to run a test to see which part they needed. The service advisor recommended since I live so far away I could take the car to a dealership closer to me. We agreed on which dealership was more convenient for me. The service advisor called the other dealership and shared the information concerning the repair. The service advisor comunicated that the dealership performing the repair to just send the repair bill to Staution Chrysler. I made an appointment for the repair. The day I took the car in for repair the service tech said he would need to confirm the repair would be covered by Staution Chrysler. After talking to a manager at Staution Chrysler over the phone the repair tech was told they never knew anything about my issue nor could he approve it. I tried calling Tristan the manager but never got an answer. I left a message with the receptionist to have him call me but never got a call back. Not to mention, I have only had the car for not even a month now and now I have two more issues come up. Makes me wonder if they even look at what they are selling. Severely disappointed. The least try could do is call me back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kevin, Sorry we failed to meet your expectations.

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Small community,large family!

Cloide was my sales person ,he went above the norm to get me a great deal on a great car.He worked for me.Absolutely thrilled and would Not go anywhere else!I found the service great!!You must go there when you need a car!

Small community,large family!

Cloide was my sales person ,he went above the norm to get me a great deal on a great car.He worked for me.Absolutely thrilled and would Not go anywhere else!I found the service great!!You must go there when you need a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind comments, it was a pleasure working with you.

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OUR NEW PICKUP

We dropped in to the Staunton Dodge dealership on a whim, just looking. Our salesman, Ryan, showed us the type of pickup truck we were looking for, but it wasn't in the right color. Ryan got on his computer and found exactly what we wanted, in Tennessee. He made arrangements to have it brought to this dealership. We had a lot of questions and he was very knowledgeable about Ram trucks. He was very professional and we feel we got a good buy.

OUR NEW PICKUP

We dropped in to the Staunton Dodge dealership on a whim, just looking. Our salesman, Ryan, showed us the type of pickup truck we were looking for, but it wasn't in the right color. Ryan got on his computer and found exactly what we wanted, in Tennessee. He made arrangements to have it brought to this dealership. We had a lot of questions and he was very knowledgeable about Ram trucks. He was very professional and we feel we got a good buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words! Happy to hear of your fantastic experience.

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Silverado Purchase

Absolutely wonderful staff. Walked in and was promptly met at the door with a pleasant greeting. Directed to a salesman named Cloide who was nothing but helpful and pleasant. would 10/10 recommend to anybody looking for a new/used car. I would definitely give Cloide a 5/5 review.

Silverado Purchase

Absolutely wonderful staff. Walked in and was promptly met at the door with a pleasant greeting. Directed to a salesman named Cloide who was nothing but helpful and pleasant. would 10/10 recommend to anybody looking for a new/used car. I would definitely give Cloide a 5/5 review.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for the kind words! Happy to hear your had a great experience working with Cloide and Staunton Chrysler Dodge Jeep Ram.

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The best dealership I've ever had to deal with!

I went in unsure of if I would find what I was looking for and came out with a used car that I fell in love with. They were easy to work with and took the concerns I had for my childrens' safety as seriously as I did.

The best dealership I've ever had to deal with!

I went in unsure of if I would find what I was looking for and came out with a used car that I fell in love with. They were easy to work with and took the concerns I had for my childrens' safety as seriously as I did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much Michelle for the kind words. Happy to hear you felt listened to at Staunton Chrysler Dodge Jeep Ram.

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Towing

Kept trying to sell me something I didn't want and couldn't use

Towing

Kept trying to sell me something I didn't want and couldn't use

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

So sorry we failed to meet your expectations. My name is John Taylor and I'm the owner. I would be happy to speak with you to better understand. If you dial 618-635-2333 my staff will transfer you to me. Looking forward to speaking with you.

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I dealt with Ryan, who was fair and honest.

Very fair and helpful. No pressure tactics. Ryan was good to deal with. Nice facility.

I dealt with Ryan, who was fair and honest.

Very fair and helpful. No pressure tactics. Ryan was good to deal with. Nice facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much Brian for the kind words! Happy to hear we were fair and honest with you at Staunton Chrysler Dodge Jeep Ram.

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