Reviews
Write a reviewThe experience was outstanding, characterized by
The experience was outstanding, characterized by respectful interaction and a lack of high pressure sales techniques. Mike, Kevin and all team members provided invaluable assistance. The overall process was notably professional and straightforward. Love our jeep.
The experience was outstanding, characterized by
The experience was outstanding, characterized by respectful interaction and a lack of high pressure sales techniques. Mike, Kevin and all team members provided invaluable assistance. The overall process was notably professional and straightforward. Love our jeep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I just bought a new Wrangler from John Hoffer.
I just bought a new Wrangler from John Hoffer. The process went well with no surprises. It was road ready and I and my wife were given a good pre-flight introduction. I wish all transactions went like this.
I just bought a new Wrangler from John Hoffer.
I just bought a new Wrangler from John Hoffer. The process went well with no surprises. It was road ready and I and my wife were given a good pre-flight introduction. I wish all transactions went like this.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John Hoffer Jeep the Best Dealership in Topeka
I can't say enough good things about John Hoffer and Mike. They kept me in the loop because my Jeep Compass 2022 was being shipped. They let me know where it was, about when it would arrive and they called me to let me know. They are the best.
John Hoffer Jeep the Best Dealership in Topeka
I can't say enough good things about John Hoffer and Mike. They kept me in the loop because my Jeep Compass 2022 was being shipped. They let me know where it was, about when it would arrive and they called me to let me know. They are the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best purchase ever!
I am so glad I went with John Hoffer. Just purchased a 2022 JLU Rubicon. This dealership made the entire process easy. Great staff, I strongly recommend this dealer for whatever you are looking for.
Best purchase ever!
I am so glad I went with John Hoffer. Just purchased a 2022 JLU Rubicon. This dealership made the entire process easy. Great staff, I strongly recommend this dealer for whatever you are looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Untrustworthy
Service philosophy is kick the can down the road. We had a problem where we took our vehicle in 4 times under warranty. We were blown off all 4 times. When the $4000 computer chip repair finally came around due to this problem, it was out of warranty and we were told it was now our problem and they couldn't help.
Untrustworthy
Service philosophy is kick the can down the road. We had a problem where we took our vehicle in 4 times under warranty. We were blown off all 4 times. When the $4000 computer chip repair finally came around due to this problem, it was out of warranty and we were told it was now our problem and they couldn't help.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Purchasing a new vehicle
Jane was awesome. There was no pressure, she took the time to answer all of my questions and was extremely knowledgeable about all of the Jeep products. I truly appreciated her helpfulness and not being pushy. I had left other dealerships that were too pushy.
Purchasing a new vehicle
Jane was awesome. There was no pressure, she took the time to answer all of my questions and was extremely knowledgeable about all of the Jeep products. I truly appreciated her helpfulness and not being pushy. I had left other dealerships that were too pushy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2018 Jeep Wrangler JK 2 door
I went to John Hoffer Chrysler Jeep to buy a 2018 Jeep Wrangler. Jammie, the salesman, did not pressure me at all. He took time to explain features on the Wranglers. The financing part took approx 20 minutes, and it went very smoothly. I highly recommend contacting Jammie when you go to John Hoffer Chrysler Jeep. He is able to answer all questions, and he does not pressure to buy. I had gone to 2 other dealerships after my initial visit with Jammie, and I went back to John Hoffer because of his professionalism.
2018 Jeep Wrangler JK 2 door
I went to John Hoffer Chrysler Jeep to buy a 2018 Jeep Wrangler. Jammie, the salesman, did not pressure me at all. He took time to explain features on the Wranglers. The financing part took approx 20 minutes, and it went very smoothly. I highly recommend contacting Jammie when you go to John Hoffer Chrysler Jeep. He is able to answer all questions, and he does not pressure to buy. I had gone to 2 other dealerships after my initial visit with Jammie, and I went back to John Hoffer because of his professionalism.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Worst experiance buying a preowned car.
When we were looking for a preowned car we decided to go to Hoffers because we were looking for a 300 my wife found the one she liked so we paid extra for a few options, after they had completed the work we went to pick up the car my wife drove the car home when she arrived home she stated there was something going on with the steering the next day she drove the car back to the dealership and explained to them her concerns they had one of the certified mechanics check the car out and stated there were no problems with the car. She made a second attempt at having them figure out what was wrong with the steering same results. So a little time goes by and we receive a letter in the mail there had been a recall on the electronic steering that was not revealed to us by the dealership but according to the date of the recall they had to have known. We paid cash for the car and were treated poorly. I would not recommend nor will I ever buy a car from John Hoffer again.
Worst experiance buying a preowned car.
When we were looking for a preowned car we decided to go to Hoffers because we were looking for a 300 my wife found the one she liked so we paid extra for a few options, after they had completed the work we went to pick up the car my wife drove the car home when she arrived home she stated there was something going on with the steering the next day she drove the car back to the dealership and explained to them her concerns they had one of the certified mechanics check the car out and stated there were no problems with the car. She made a second attempt at having them figure out what was wrong with the steering same results. So a little time goes by and we receive a letter in the mail there had been a recall on the electronic steering that was not revealed to us by the dealership but according to the date of the recall they had to have known. We paid cash for the car and were treated poorly. I would not recommend nor will I ever buy a car from John Hoffer again.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Want personal service.....It's still here.
What a pleasant day to buy a new Jeep! John Hoffer still knows how to give personal service. Jeff, my salesman was super. They had to go to Texas to pick up the model I wanted, and they did that with no hassle. Ordered new matts from them, and Jeff even installed them for me. Mr. Hoffer gave me a nice cup and thanked me for the purchase. Now...how can you beat all this. AND, I love my new Jeep.
Want personal service.....It's still here.
What a pleasant day to buy a new Jeep! John Hoffer still knows how to give personal service. Jeff, my salesman was super. They had to go to Texas to pick up the model I wanted, and they did that with no hassle. Ordered new matts from them, and Jeff even installed them for me. Mr. Hoffer gave me a nice cup and thanked me for the purchase. Now...how can you beat all this. AND, I love my new Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful and professional customer service
What an excellent experience at John Hoffer Chrysler Jeep! Both my immediate family and extended family have bought vehicles from here over the years, but this was my first experience with them. The professionalism extended from Marlon the salesperson to Kevin the manager was wonderful. They made purchasing my Jeep almost as easy as buying a pair of shoes. There were some minor issues with the Jeep Grand Cherokee that they happily repaired as a condition of purchase. Definitely recommend with high regards!
Wonderful and professional customer service
What an excellent experience at John Hoffer Chrysler Jeep! Both my immediate family and extended family have bought vehicles from here over the years, but this was my first experience with them. The professionalism extended from Marlon the salesperson to Kevin the manager was wonderful. They made purchasing my Jeep almost as easy as buying a pair of shoes. There were some minor issues with the Jeep Grand Cherokee that they happily repaired as a condition of purchase. Definitely recommend with high regards!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase