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Laird Noller Automotive Laird Noller Lawrence Ford

(1,984 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:00am–6:00pm
Tuesday 8:00am–6:00pm 7:00am–6:00pm
Wednesday 8:00am–6:00pm 7:00am–6:00pm
Thursday 8:00am–6:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2016 state dealer award
View 9 awards
2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2025 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (785) 402-1046 (785) 402-1046
Used (785) 402-1002 (785) 402-1002
Service (785) 402-1029 (785) 402-1029

Reviews

(1,984 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laird Noller Automotive Laird Noller Lawrence Ford from DealerRater.

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Tony Sanders is the BEST!

If you're looking for a great car, an awesome deal, and the best service go see Tony Sanders at Laird Noller in Lawrence. I got both of my cars from Tony and he's been phenomenal in explaining every detail, making the process smooth and easy, and ultimately making sure that I was happy at the end of the day no matter what! I highly recommend Tony and Laird Noller if you want a hassle-free, smooth, easy, amazing experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Service

Service Department was helpful in providing me with the service I needed. Jessica was thorough in explaining the type of service needed at the 9,000 mark, as well as, explaining every detail. Pleased and certain to return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Engine Diagnostic

Took my 06 Mazda in last week to Shay and he worked with me to schedule my engine check at a time that was convenient and, before the end of the day, I was informed of the problem (a misfire in cylinder 2) and they even gave it a complimentary look over. Very pleased with the service I received at Laird Noller.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Body Work on a Used Car Purchase

Laird Noller staff completed body work on a used car for which no accidents had been reported but damage was discovered months after the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Saw on-line and Tony had it ready for us to test drive!

The Salesman and staff were friendly and took care of us. Tony answered all of our questions that we had. Making our trade experience great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First visit 09-2015

We purchased a 2011 Kia Sorrento in January 2015 and added the maintenance plan. This was the first visit for regular maint. The personnel were friendly and it took around 45 min. Good people.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent service

I had my AC stop on an extremely hot day. David Westerman was extremely friendly and efficient, ordering the necessary part and having my Explorer up and operating the next day. I was very pleased with all aspects of the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Friendly, Personable, & Trustworthy

The employees in Quicklane are always extremely friendly and personable when I schedule an appointment and arrive for service. They knew me by name after only my second or third visit. What I enjoy about their service the most is that it's fairly obvious their priority is you, servicing your vehicle correctly, efficiently, and cost-effectively. It is not about making an extra buck by trying to sell you a part or service you don't necessarily need. That is why I continue to go back. They will also provide a quote or estimate for a new part or service and wait for the customer to give the OK before proceeding with the service. A practice that can be hard to find in other automotive service shops.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

professional service

We had a great experience buying a car for the first time in 14 years. Our salesman was very helpful and friendly. We were also impressed with the professionalism of the sales manager.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Oil change and new tires

Excellent service. The local GM service department could learn a bit from you guys about customer service. Grant and Tyler were both great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.