Reviews
Write a reviewBest prices and no pressure sales.
I can't express the no pressure sales and how great it was not to feel pressured. That is what kept me going back, not to mention they always seemed to have the best prices online. I went back to Marlow Motors three times in three weeks. The first time, I test drove a Ram 1500, when I got done, I said "It is the first vehicle I looked at", the salesman said "Ok I understand, thanks for stopping in". I thought hmmm that was different. The second time I test drove a newer more expensive Ram 1500. The salesman asked "you want to take it home today"? I said "no", expecting to have to stay and hear their talk about another vehicle. All he said was "thanks for coming in", and I was on my way home. Wow, I thought, that was pretty cool. The third time, everything clicked... the right price, the right mileage, the right year and the right Ram 1500.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the positive feedback. We here at Marlow Motor believe that it is in the best interest of our customers to make their shopping experience as relaxed as possible. We are glad to hear that we met your expectations. We look forward to your future business. Thank you, Jennifer Twigg Internet Administrator BDC 540-635-4158 Ext: 1123
service department
Service department very helpful. Bob Pressler was willing to help and go the extra mile.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jamie, Thank you for your patronage we value you as a customer. I will make sure that Bob Pressler knows of your kind words. We look forward to your continued business here at Marlow. Thank you, Jennifer Twigg Internet Administrator Manager BDC 540-635-4158 Ext: 1123 jennifer.twigg@marlowmotor.com
No complaints
We put a lot of time into searching for a good family vehicle and Marlow's prices couldn't be beat. The process was simple and they were willing to work with us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ashlie, Thank you for your purchasing from Marlow Motor. Let be the first one to welcome you to the Marlow family. Looking forward to serving you in the future. Sincerely, Jennifer M. Twigg BDC Internet Administrator Manager
Ram 1500
Just before christmas my wife and i decided it was time to replace our 2007 Dodge Nitro. The staff at Marlow were very professional and knowledgable on the vehicles we were looking at. They did not try to pressure us on purhcasing a vehicle either. Over the course of a few days i looked and drove several vehiclss, finally deciding on a model that fit our needs. The prices on all the vehicles were good and they offered a fair value on our trade in. They did negotiate on an already good price which made the deal even better,especially around Christmas! So thank you Neil, for assisting and making the process painless, smooth and quick. A great Chriatmas gift and nice way to end 2015!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for becoming a valued member of the Marlow family and we look forward to your continued patronage in the future. We value our customers here at Marlow's and make sure that your shopping experience is a great one. Thank you also for the kind words. Sincerely, Jennifer M. Twigg BDC Internet Administrator
Great place to buy a car!!
We were shopping for a new vehicle and had dealt with Marlow in the past. Thank you to Steve Day for making the purchase of our new Journey such a pleasant one! Steve is everything you would want in a salesman. We drove away happy and satisfied!!! Thank you Marlow!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for continuing to be apart of the Marlow family. We take great pride in our customer service and your satisfaction. I will make Steve aware of how he made your car shopping a pleasant one and that he met your expectations. Sincerely, Jennifer Twigg BDC Internet Administrator 240-580-7565 jennifer.twigg@marlowmotor.com
Always timely and efficient
I bought my Jeep at Marlow and have had it serviced several times through this dealership and have always been satisfied with their customer service. Their hours of operation allow for me to make appointments easily and efficiently and those that can suit my schedule. I have always been satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We here at Marlow are glad to hear that you are pleased with our service. Thank you for your continued business. Thank you, Jennifer Twigg BDC Internet Administrator
Had recall work done.
Our buying experience was excellent, after a few months there were two recalls and a TSB on our 2015 Jeep Cherokee. Everything was taken care of promptly and without hassle and the staff is super friendly. I have read horror stories from other Jeep owners about their experience with their dealers. I am sure glad the one where we bought our Jeep was one of or not the best. Thanks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ross, Thank you for the positive feed back. It is always wonderful to hear back from our customers. Providing the best customer service is a priority here at Marlow and we look forward to your business in the future. Jennifer Twigg BDC, Internet Administrator
Great buying experience and Service
I have nothing but good things to say about Marlow Motors in Front Royal, VA. They worked very hard to get into the Truck that I wanted. So far the service team has been great and knowledgeable. I would like to see Marlow Motors update their facility along with a more expansive service bay. I used them several years ago for service on my jeep wrangler and the facility has changed very little since that time. Great dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris, Thank you for letting us know that we have continued to serve you in the best way possible and that you are a repeat customer. Thank you for being apart of the Marlow Motor family.
Will Buy From Them Again
Salesman was not pushy and worked with us on trade in. Competitive pricing and trade in value!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words, and for taking time out of your day to review us. We appreciate it!
The best service available--Marlow Motors
Marlow Motors has been servicing two cars of mine for a long time. I wouldn't take them to another place after dealing with the friendly people here and their ability to perform routine service and also more advanced services needed for older cars. They go out of their way to make things comfortable while you are waiting for service--you can sit and enjoy a cup of coffee in a room with a TV. I have never had any problems with my vehicles after having them serviced here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Betty Batty, It is always wonderful to hear when on of our customers is completed satisfied with our services here at Marlow. Thank you for those kind words and we look forward to servicing your vehicles in the future. Thank you, Jennifer Twigg BDC Internet Administrator 540-635-4158 jennifer.twigg@marlowmotor.com