Reviews
John was very professional.
John was very professional. Never felt pressured to buy. He gave me the details of the vehicals I was looking at as well as his personal opinions. Thankfully, John was able to talk me out of the vehicle I was previously looking at and got me into an Outback. John's partner in crime, "Buzz" made the financing process fast and painless. These 2 gentleman handled business the way it should be. I highly recommend these 2 guys if you are looking for your next car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We had a challenging problem with our 2016 Outback and
We had a challenging problem with our 2016 Outback and could not get it fixed elsewhere. Zeb and the Subaru team really came through and got us back on the road. Zeb restored our full faith in Subaru and we appreciate it more than he knows. The Cramers
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Heuberger Subaru Service & Zeb
Hello, I just wanted to take a minute to reach out to the Manager of the Service Dept and Dealership and tell you how much I appreciate Zeb Holmgren for the help and outstanding customer service he has given my family and I with servicing, repairs and keeping our Subarus on the road. My wife and two kids have Subarus and as busy as everyone is I'm the last to hear about any kind of problem they may be having with their cars. I also work and just don't have the time to deal with a lot of the issues unless very, very minor. Pretty much anything beyond topping up the windshield washer fluid, checking air pressure and oil - that is when I pick up the phone and call Zeb. I have found Zeb to be most professional, extremely knowledgeable about our cars, no matter what we're coming to him with and always friendly and congenial. Zeb is either there, or if I leave a message for him, quick to respond. You know it's not so much about the Dealership as it is about the people that work there. Hey don't get me wrong - it is a phenomenal Dealership - Sales, Service and Parts Dept (& coffee bar) from the front door to the back. It is really about people you know you can trust, that are honest, knowledgeable and make you know that they "have your back" and are always there for you. You know my Dad, sadly no longer with us, who was a car nut, would have loved Heuberger Subaru. He told my two brothers and I that you have to keep your car ready to get on the road in the event of an unplanned emergency. When something breaks, you get it fixed right now. Otherwise after numerous things go out on your car - you are driving an undependable junker, whether new or old. You have to know that you can depend on your car to get you to where you need to go day or night. Of course things can happen. Several years ago when our Outback overheated in Texas, the first people I called was Heuberger Subaru Service in CoS. They (Zeb & Bernard) advised me on what to do and were involved in getting help from Subaru of America, getting our car fixed and back to Colorado. We count on Zeb and Heuberger Subaru Service & Parts Dept to take care of our family cars. Thank you Zeb! We appreciate you! Bill Mitchell & family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Communication was lacking and experience was not as
Communication was lacking and experience was not as smooth as it should have been. Otherwise the dealership was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2 1/2 hours for "express service".
2 1/2 hours for "express service". Ridiculous for the price. I won't be back
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I want to thank our salesman John Kraft for always being
I want to thank our salesman John Kraft for always being responsive and answering all of our questions. John’s excitement explaining the features of the car during our test drive convinced me that we had made the right choice in buying our Subaru Ascent. Thank you John!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nice staff and very helpful.
Nice staff and very helpful. John was very responsive to all our questions. Definitely would recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had a problem with recent billing on a major repair.
I had a problem with recent billing on a major repair. They responded to my emailed concern almost immediately and rectified the situation to my total satisfaction. Excellent response and customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Heuberger is the best dealer I’ve ever done business
Heuberger is the best dealer I’ve ever done business with. Communication is clear and there are never any surprises when buying a car or when I come for service. Rest assured, you will be taken care of here. Trust their process!
They have always been helpful and want to make sure that
They have always been helpful and want to make sure that you're comfortable with your purchase. Never felt pressured into buying.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car