Reviews
Easy, no pressure buy
Tony Goodman worked very hard to get me in the car I wanted! I never felt pressured, he was easy to talk to and he really listened to me. I drove away with the car I wanted, a very happy and satisfied customer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly and fast
I would highly recommend this dealership. I was interested in a used explorer....it was not on the lot...out being serviced....Jerry called me as soon as it was back on the lot...... Jerry and Jack (finance) were great.. and the whole process was fast...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Recent used car purchase
I worked with Jerry on the purchase of a used Chevy Traverse. He was extremely pleasant and easy to work with. I would highly recommend him for your next vehicle purchase. I was very pleased with my experience. In and out in a couple of hours!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly Employees
My sales rep, Jerry Price. was friendly, knowledgeable, and did not high-pressure me or try to rush me, even though the dealership was busy that day. He listened to what I wanted in a vehicle and didn't try to steer me towards something they were just trying to get off the lot. (I had that happen at another dealership.) He could see I was driving an older vehicle, and took time to explain a lot of the new features in the Cherokee Latitude that I test drove. Jerry took a lot of the stress out of purchasing a car, and I felt comfortable dealing with him and would do so again. Dustin Simaytis in the Finance Dept. was also friendly and pleasant to work with. And my new Cherokee Latitude is such a comfortable ride and handles great! I'm very happy with it. Thanks, Cassens!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Outstanding Dealership...Top to Bottom
This is our fifth purchase through Tony Goodman and he continues to provide outstanding service. This dealership shines…from sales, to financing, and service…great experience all around. We recommend Cassens, whether you’re a first-time buyer or someone who’s been around the block a time or two. You will certainly be glad if you take the time to visit Cassens and speak with Tony.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Well that didn't hurt!
I was hoping to drive my 10-year-old Mazda at least another year but unfortunately my son grew 2 inches over the summer and the car just wasn't big enough for him to sit in the backseat. There was no way his sister was going to let him sit shotgun as long as she was in the car. I drove past the lot and saw the Lincoln hybrid and immediately turned around to look at it. I was able to take it home to see if it fit in the garage and drive it with both kids sitting comfortably. Of course they still b*tched about not having enough room...Oh, well. Mommy is happy with her new car and that's all that counts since I pay the bills!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Returning Customer
We decided it was time for me to get a new vehicle so we returned to Cassens. This is our second vehicle purchased there. Our big reason for returning was to see Tony Goodman again. He made our first purchase so easy and enjoyable that we decided to stick with him and the Cassens Dealership. If you are looking for a new or used vehicle, definitely give them a try and ask for Tony.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service
Holly was amazing and so helpful during our car buying process. Everything went smoothly and I appreciate all the extra time she spent with us reviewing all of the car's features.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
My son and I went to Cassens to look for a vehicle for him. Our salesman Jerry Price was so easy to work with. He was not a "high" pressure salesman. He made sure we were comfortable with the car etc. Very good experience. Dustin in finance was extremely nice also. He made sure we understood all the terms warranty info etc
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New Dodge Ram!
We found the truck that will work for our company. It can be difficult to find an 8' bed. Tony was pleasant and easy to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car