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Laura Buick GMC

(3,722 reviews)
Visit Laura Buick GMC
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2019 state dealer award
View 3 awards
2019 state dealer award
2024 consumer dealer award 2019 consumer dealer award
New (618) 223-6804 (618) 223-6804
Used (618) 223-5998 (618) 223-5998
Service (618) 623-0346 (618) 623-0346

Reviews

(3,722 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laura Buick GMC from DealerRater.

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Great services. Clean facilities.

Always pleasant, helpful. Trust them. Waiting area is comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Title

I have never had a problem with Laura Buick. Everyone is friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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All around great experience

Everyone was great. Smooth operation. The truck wasn't prepped very well but with so much volume it is understandable- but not excusable. I would definitely recommend these folks to anyone. Worth the travel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Review

Steve Hobbs was professional and not pushy. Enjoyed working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best Service Around!

We had researched and shopped for several months looking for the best vehicle for my wife. We drove a Buick Enclave in Missouri, and she loved it. Then, a dealership actually told us about Laura Buick, so we checked there. J.D. was amazing from the moment we were introduced to him. He listened to our needs, and based on his knowledge helped us to make the choices that worked best for us. Never, did we feel as if he was pushing us to buy, and while we actually weren't planning to buy when we went in, we were so pleased with the service and price, we walked out proud owners! If you don't realize what a fantasic salesman you have in JD, I urge you to take a second look..he is by far the best I've ever dealt with! Thank you Laura Buick, you have made us customers who will be returning when we need another new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great services, friendly staff, clean facilities

Everyone was very helpful and friendly. Excellent variety of vehicles to choose from and great pricing. Definitely the best place to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Price, Great Service and Super friendly

Brian Kratky had been very patient and understanding during the entire purchase. We changed our minds three times on the color and he was nothing but polite and patient. Thanks again Brian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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One Great Car Shopping Experience

I have nothing but positive things to say about Laura The sales staff are pleasant, helpful, and try hard to give you a excellent car shopping experiece without the pushy techniques of many of the sales people at other dealerships I have visited. Their stock of new cars and trucks is amazing! If you cant find it there, they will find it for you. But I am betting you find just what you are looking for at Laura Buick GMC! Love my new Terrain!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service

Our salesman, Rich Kindel, was very helpful. He never sounded annoyed when I called him ten times a day and if he couldn't talk right then, he always called me right back. We didn't pick our Terrain up until late on a Friday night and Rich stayed with us after hours to make sure he went through all of the features of our new car. He also called me a couple days later to make sure I didn't come across any questions over the weekend. Our finance guy, Gary, was also very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2015 GMC 3500HD DENALI DUALLY

Bryan Kratky was great! He helped us out in every way possible!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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