Jeff Wyler Toyota of Clarksville

My husband and I were very underwhelmed by our visit. I was in the market for a new vehicle, but didn't really know what I wanted. Neither the salesman or the sales manager seemed overly interested in our business. They gave us a print out of 2 vehicles and the ink on the printer was low, so it was barely readable. They said they would reach out to us the first of the week. (We went on a Saturday afternoon) We have heard from no one. I am happy to say, we took our business elsewhere and will not be recommending this establishment to anyone.

⭐ Disappointed and Frustrated — Wish I’d Bought My 2025 Sienna Elsewhere I really wanted to like this dealership, but my experience has been frustrating. They promised a “free tank of gas” in exchange for a positive review — something I never received — so keep that in mind when you see their 5-star ratings. It’s been about ten months since I purchased my 2025 Toyota Sienna, and the vehicle has spent multiple months in their service department. Almost every repair has required return visits because issues weren’t fixed correctly the first time. I’ve owned many vehicles, and this has been the least reliable service experience I’ve had. I expected far better from a Toyota dealership. I hope management and Toyota corporate take this feedback seriously and make improvements. Until then, I’d strongly recommend buying your Toyota somewhere else.

Worst experience ever- both with the sales and service dept. I ignored my gut and went ahead and bought an SUV with them. Three months later, it dies on me late at night on the highway. I have it towed to the dealership-- I call the first day to check in, but by the fourth day and no calls, I'm stopping by because they don't answer their phones or return messages. They tell me my fuel pump isn't accurately telling the car how much gas is in it, so I ran no gas but had no idea because my gauge was still telling me I had over a 1/4 of a tank. I think I'm getting a new fuel pump to fix this problem, right? No, they want me to pay $250 for the diagnostic but because the shop foreman thinks the float might have just got stuck, I should "drive it around til the gauge gets about 1/4 tank and see if it dies again. Then we'll know and can replace the fuel pump!" What the *** is that!? Couldn't they do that, so they could test it-- rather than me with my children in the car??? Because I'm sure if it happens again and I'd have to bring it back, they'd charge me the diagnosis again plus the cost of the fuel pump!

Worst new car experience ever. Took my money, never ordered my new suv and never notified me or returned my calls . AVOID OMAR AND LEVI, Very unprofessional dealership. AVOID THESE GUYS!

This was the absolute worst customer service. The financial team was stealing $4240 from me. They listed four different items that I did not purchase. They did finally agree to deduct those amounts after I said I would leave the car there if it was not addressed. They did then rewrite the contract and take all charges off. However I now have loan papers with all of the incorrect figures. They were rude. Never did they apologize for their mistake and my many hours there waiting to get it corrected. To start with they tried to give me an interest rate of over 7. My credit score was 826 and I paid $10,000 down. I should never have had to stress and cry and negotiate in such an unprofessional manner with a bunch of rude and even smart mouth young men. I will never go back and I can only hope that I can get the correct contract and financial papers. So it’s not over yet.

Matt was our salesman. He was so knowledgeable of all the Toyota vehicles we were looking at. He was also very kind - no pressure (which I love). We had a great experience with Matt and learned a lot about Toyotas. Although we haven’t purchased a vehicle yet, when we do, Matt will be our salesman for sure!

This dealer ship is an example of why they say don't trust car salesman and dealerships. They lied to me, manipulated used corrosion and basically stold money from me! They only care about making money not the average person. Don't trust them!

I purchased my vehicle on Thursday and was scheduled to pick it up Friday afternoon. Since the service department was slightly behind, the team kindly let me road test the car over the weekend. On Monday, I returned as planned, and the service department set up everything seamlessly — including a temporary loaner while my vehicle received final prep and detailing under the Wyler Assurance Plan. The entire process was smooth and professional. My sales rep, Andre Thomas, was phenomenal from start to finish. I couldn’t be more pleased. I will absolutely refer friends and family to Jeff Wyler Toyota of Clarksville — and recommend speaking with Andre before shopping anywhere else!

Great Experience with the Dealership! Great Service with All Staff! Thank you so much! I love my new car!

This review is for the Service department. I took my Prius in for a service/ multiple point inspection . Per the inspection when I left the dealership everything was Ok. He said the only thing that it required was a cabin air filter. I told him that was odd because I had just changed the cabin air filter myself a couple days prior. When I got home I went to change a headlight bulb and noticed the engine coolant reservoir was bone dry. I rechecked the paperwork they had given me and right enough it said they checked it and it was ok. When I pointed this out to Service advisor Hoagland he wanted to charge me another 175 to do a diagnostics completely ignoring the fact that their technicians were not really doing an inspection and just saying everything is ok. That was strike one for me. My wife has the Wyler package for oil changes and called to schedule one. They told her that she also had a recall on the car and to plan to drop the car off for 4 hours to get the service and the recall done. They even told her they hadn't had the parts for some months but now everything was in.I had to take a day off from work to drop her off and then to pick her up 4 hours later. When we went to pick up the car we were told that the car qualifies for the recall and that we have to bring the car back and now the recall would only take 1.5 hrs. When asked to speak to a Manager we were approached by Jason Purcell who non chalantly stated that he would notify his staff not to tell customers that. He was very dismissive to the fact that I had a wasted day at work for their error. When I tried to inform him about the issue I had with my car he turned around and told me " if youre so unhappy with our service why did you bring your car here" . As I was leaving I noticed that the maintenance required message was not cleared from the dash board.When I went back and asked him about this he rudely told me to learn how to read the manual and clear it myself. I told him I didn't pay the dealership for me to be doing this. Jason Purcell is extremely rude and condescending. When asked if there was someone higher than him he said he was the service manager!! However when I got home his card reads Assistant Service manager. So not are they condescending to paying customers but also liars!! Beware they dont really do what you pay them too.