Skip to main content

Sunset Ford of Waterloo

(2,055 reviews)
Visit Sunset Ford of Waterloo
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Inventory

See all 151 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since September 2016.
Sunset Ford expanded in 1996 to better serve our Waterloo Columbia Millstadt Red Bud & surrounding southern Illinois area customers by opening Sunset Ford of Waterloo. The original Sunset Ford has been in business since 1912 located in St. Louis MO. Today the 4th & 5th generation Heutel Family is proud to carry on the family tradition. We take great pride in customer service and always strive to exceed expectations. In fact we have consistently won Ford Motor Company's highest honor the President's Award for excellence in customer service.
Don't close the deal 'till Sunset!

Service center

Phone number (618) 400-4017

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(2,055 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

Want to share your experience with this dealership?

Write a review

Fantastic customer support all the way around.

Fantastic customer support all the way around. We were looking for the right vehicle to tow behind our RV. Joe is a real professional- there was no pressure at all - he asked us a lot of questions and showed us the differences on every different model to help us make the right choice. Drove several different vehicles over a few days until we found the one we wanted. Thanks for all of your help!!

Fantastic customer support all the way around.

Fantastic customer support all the way around. We were looking for the right vehicle to tow behind our RV. Joe is a real professional- there was no pressure at all - he asked us a lot of questions and showed us the differences on every different model to help us make the right choice. Drove several different vehicles over a few days until we found the one we wanted. Thanks for all of your help!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase, Clay! Our team truly enjoyed having you here, and we wish you many happy and safe miles. Thank you for choosing Sunset Ford of Waterloo!

Show full review

I had a good buying experience with Sunset Ford.

I had a good buying experience with Sunset Ford. I wish interest rates were lower but that is not in the control of the dealership. Happy with the car.

I had a good buying experience with Sunset Ford.

I had a good buying experience with Sunset Ford. I wish interest rates were lower but that is not in the control of the dealership. Happy with the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

Show full review

The folks at Sunset continue to impress.

The folks at Sunset continue to impress. I must commend them for their great service and hard work.

The folks at Sunset continue to impress.

The folks at Sunset continue to impress. I must commend them for their great service and hard work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business! Our team truly enjoyed having you here, and we wish you all the best. See you next time!

Show full review

Joe and the crew were extremely helpful and answered all

Joe and the crew were extremely helpful and answered all of my questions. Would strongly recommend

Joe and the crew were extremely helpful and answered all

Joe and the crew were extremely helpful and answered all of my questions. Would strongly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and recommendation! See you next time.

Show full review

We love are new truck, Everyone was friendly and very

We love are new truck, Everyone was friendly and very nice. We will recommend to everyone to go to sunset ford in waterloo to get a vehicle. Thank you Joe and everyone else that helped us get our truck

We love are new truck, Everyone was friendly and very

We love are new truck, Everyone was friendly and very nice. We will recommend to everyone to go to sunset ford in waterloo to get a vehicle. Thank you Joe and everyone else that helped us get our truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

Show full review

I can recommend the staff at Sunset Ford.

I can recommend the staff at Sunset Ford. Everything went well and I am loving my new car.

I can recommend the staff at Sunset Ford.

I can recommend the staff at Sunset Ford. Everything went well and I am loving my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and recommendation! Our team wishes you many happy miles, and we hope to see you again!

Show full review

Great service and great experience.

Great service and great experience. Gave good trade prices for used vehicles and were very attentive!

Great service and great experience.

Great service and great experience. Gave good trade prices for used vehicles and were very attentive!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! Our team truly enjoyed having you here, and we wish you all the best. See you next time!

Show full review

The team at Sunset Ford in Waterloo made this an easy

The team at Sunset Ford in Waterloo made this an easy transaction. I will recommend my friends when they are looking for cars to stop at Sunset Ford.

The team at Sunset Ford in Waterloo made this an easy

The team at Sunset Ford in Waterloo made this an easy transaction. I will recommend my friends when they are looking for cars to stop at Sunset Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase, Randy! It was wonderful having you here, and we wish you many happy miles. When it is time for service, we are here to help!

Show full review

I love my new car and I had a very good experience at

I love my new car and I had a very good experience at Sunset Ford. The price, timeliness, and experience really made my purchase enjoyable. I will be back next time.

I love my new car and I had a very good experience at

I love my new car and I had a very good experience at Sunset Ford. The price, timeliness, and experience really made my purchase enjoyable. I will be back next time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business! It was such a pleasure working with you, and we hope you enjoyed your new vehicle. Come back to see us!

Show full review

They helped us get the perfect car for our 17 year old

They helped us get the perfect car for our 17 year old son!!! They helped make sure he got the car we wanted with a payment he could do

They helped us get the perfect car for our 17 year old

They helped us get the perfect car for our 17 year old son!!! They helped make sure he got the car we wanted with a payment he could do

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, and congrats on the purchase of your son! Our team wishes you all many happy and safe miles. See you next time!

Show full review
See all 2055 reviews