Reviews
Write a reviewI bought a 2017 Tacoma here a few nights ago and love it.
I bought a 2017 Tacoma here a few nights ago and love it. Worked with Matthew Musgrave and he was so pleasant to work with. Did not pressure me and was very knowledgeable. I highly recommend this dealership for your car or truck buying. Great place and friendly service.
I bought a 2017 Tacoma here a few nights ago and love it.
I bought a 2017 Tacoma here a few nights ago and love it. Worked with Matthew Musgrave and he was so pleasant to work with. Did not pressure me and was very knowledgeable. I highly recommend this dealership for your car or truck buying. Great place and friendly service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great dealership and highly recommend it.
Swope Nissan has sold me my last seven vehicles!
Swope Nissan has sold me my last seven vehicles! I will never go anywhere else. The staff is exceptional and really care about their customers. I highly recommend Swope Nissan for your next new or used vehicle!
Swope Nissan has sold me my last seven vehicles!
Swope Nissan has sold me my last seven vehicles! I will never go anywhere else. The staff is exceptional and really care about their customers. I highly recommend Swope Nissan for your next new or used vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the awesome review!!!!
Takoda Ashley was my salesman and was respectful and
Takoda Ashley was my salesman and was respectful and knowledgeable. He was not pushy and let me take my time to make my decision. He was very patient and kind. Every time I go in to have my car serviced, he always greets me with a smile and a handshake.
Takoda Ashley was my salesman and was respectful and
Takoda Ashley was my salesman and was respectful and knowledgeable. He was not pushy and let me take my time to make my decision. He was very patient and kind. Every time I go in to have my car serviced, he always greets me with a smile and a handshake.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi P. Scott, thank you for your wonderful feedback about Takoda Ashley! We're thrilled to hear about the positive experience you had with him as your salesman and during your car service visits. We'll be sure to pass along your kind words to him. Thank you for choosing us!
Power Train System
My 2015 Armada engine light came on and I took it to SWOPE Nissan to have it serviced. The first time they told me that there was a broken pipe on the fuel tank which caused the fault light to come on. So I paid about $2500 for a new tank. After 7 days the fault light came on again. They fixed the problem briefly after repairs. Then after 10 days the fault light came on again, this time they said it was because the fuel filler was deformed, and they charged me another $941. It cost me about $3500 in less than a month and I don't know if this will be the last time. I feel treated differently.
Power Train System
My 2015 Armada engine light came on and I took it to SWOPE Nissan to have it serviced. The first time they told me that there was a broken pipe on the fuel tank which caused the fault light to come on. So I paid about $2500 for a new tank. After 7 days the fault light came on again. They fixed the problem briefly after repairs. Then after 10 days the fault light came on again, this time they said it was because the fuel filler was deformed, and they charged me another $941. It cost me about $3500 in less than a month and I don't know if this will be the last time. I feel treated differently.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Yiheng Wu, we are sorry to hear that this happened to you. Please at your convenience reach out to the service manager, Starr White, 270-765-6477 to speak about the car repairs.
Service department
Took my wife's 2016 versa 4 speed automatic in for a ATF transmission fluid change on 1-11-2021 @ 70875 miles , fast forward transmission started to make a noise took in in again 8-2-2022 @ 79204 miles was told transmission was bad , had codes indicated on computer , I was told it would cost $4200 to replace (cvt transmission ) wrong we have a 4 speed automatic !!! Took it to a transmission repair shop for 2nd opinion the said drive it till the noisegot louder then replace the transmission , noise got louder took it to another nissan dealership 1-9-2023 @ 80992 miles they flushed transmission and found CVT transmission fluid mixed with ATF in transmission, I informed swoope nissan they said that to much time had elapsed & they didn't put the wrong fluid in transmission ( tough luck your on your own ) not paying period !!!
Service department
Took my wife's 2016 versa 4 speed automatic in for a ATF transmission fluid change on 1-11-2021 @ 70875 miles , fast forward transmission started to make a noise took in in again 8-2-2022 @ 79204 miles was told transmission was bad , had codes indicated on computer , I was told it would cost $4200 to replace (cvt transmission ) wrong we have a 4 speed automatic !!! Took it to a transmission repair shop for 2nd opinion the said drive it till the noisegot louder then replace the transmission , noise got louder took it to another nissan dealership 1-9-2023 @ 80992 miles they flushed transmission and found CVT transmission fluid mixed with ATF in transmission, I informed swoope nissan they said that to much time had elapsed & they didn't put the wrong fluid in transmission ( tough luck your on your own ) not paying period !!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to leave us a review and we have researched your service records from the mentioned dates. The parts that were billed to your ticket were the correct parts for your VIN. Our Parts Department internal invoices also show we used the correct parts and fluids. We keep these records for several reasons, inventory audits and tracking inventory supply and use. We have to keep these records to show where every part was used or fluid that was used. When our service department works on a vehicle and has parts to install, they will get a separate ticket to ensure the correct parts are issued for the vehicle they are working on at the time. All our records indicate that the correct fluid and parts were billed and used in the servicing of your Nissan.
Took my wife's 2016 versa 4 speed automatic in for a ATF
Took my wife's 2016 versa 4 speed automatic in for a ATF transmission fluid change on 1-11-2021 @ 70875 miles , fast forward transmission started to make a noise took in in again 8-2-2022 @ 79204 miles was told transmission was bad , had codes indicated on computer , I was told it would cost $4200 to replace (cvt transmission ) wrong we have a 4 speed automatic !!! Took it to a transmission repair shop for 2nd opinion they did not service transmission only listened to it no charge they said drive it till the noise got louder then replace the transmission , noise got louder took it to another nissan dealership 1-9-2023 @ 80992 miles they flushed transmission and found CVT transmission fluid mixed with ATF in transmission, I informed swoope nissan they said that to much time had elapsed & they didn't put the wrong fluid in transmission ( tough luck your on your own ) not paying period !! In less than 10,000 miles destroyed our transmission.
Took my wife's 2016 versa 4 speed automatic in for a ATF
Took my wife's 2016 versa 4 speed automatic in for a ATF transmission fluid change on 1-11-2021 @ 70875 miles , fast forward transmission started to make a noise took in in again 8-2-2022 @ 79204 miles was told transmission was bad , had codes indicated on computer , I was told it would cost $4200 to replace (cvt transmission ) wrong we have a 4 speed automatic !!! Took it to a transmission repair shop for 2nd opinion they did not service transmission only listened to it no charge they said drive it till the noise got louder then replace the transmission , noise got louder took it to another nissan dealership 1-9-2023 @ 80992 miles they flushed transmission and found CVT transmission fluid mixed with ATF in transmission, I informed swoope nissan they said that to much time had elapsed & they didn't put the wrong fluid in transmission ( tough luck your on your own ) not paying period !! In less than 10,000 miles destroyed our transmission.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We always buy our vehicles from Swope Nissan in
We always buy our vehicles from Swope Nissan in Elizabethtown, KY. Lindsey and Evan made the car buying process quick and easy. They are very flexible with their time and went the extra mile for myself and my wife.
We always buy our vehicles from Swope Nissan in
We always buy our vehicles from Swope Nissan in Elizabethtown, KY. Lindsey and Evan made the car buying process quick and easy. They are very flexible with their time and went the extra mile for myself and my wife.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service
WARNING : LEGAL SCAMMERS. I went in to have air fixed on 2014 Armana 30 DAYS later 1750 dollars later left with no air Was told it needed one more piece 3 times. Another 700 dollars. Fool me once Shame on you. Fool me twice my fault. Third time not going to happen. They don’t care. They waiting on next guy to SCAM. ON A 5 star scale I give them -23. I’m sure their response will be smooth. But I haven’t forgot. They are LEGAL SCAM ARTIST I wonder if Mr Swope knows how his business is ran
Service
WARNING : LEGAL SCAMMERS. I went in to have air fixed on 2014 Armana 30 DAYS later 1750 dollars later left with no air Was told it needed one more piece 3 times. Another 700 dollars. Fool me once Shame on you. Fool me twice my fault. Third time not going to happen. They don’t care. They waiting on next guy to SCAM. ON A 5 star scale I give them -23. I’m sure their response will be smooth. But I haven’t forgot. They are LEGAL SCAM ARTIST I wonder if Mr Swope knows how his business is ran
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for not meeting your expectations, but appreciate you taking the time to leave a review. A manager will look into this for you.
Worst experience
Swope Nissan in Elizabethtown Kentucky has the absolute worst customer service I have ever dealt with. They sold me a car with a broken window and are refusing to take care of it. I brought it back to them 12 hours after i bought it and they said they would put epoxy in it. 3 weeks later i still had heard nothing. I went back last week to find out what the issue was. They came and picked my car up at the hospital today and brought it back claiming they couldnt/wouldnt fix it. I would not recommend going to them to buy your next vehicle. The Swope family should be ashamed. #swopefamilyofdealerships #swopenissan
Worst experience
Swope Nissan in Elizabethtown Kentucky has the absolute worst customer service I have ever dealt with. They sold me a car with a broken window and are refusing to take care of it. I brought it back to them 12 hours after i bought it and they said they would put epoxy in it. 3 weeks later i still had heard nothing. I went back last week to find out what the issue was. They came and picked my car up at the hospital today and brought it back claiming they couldnt/wouldnt fix it. I would not recommend going to them to buy your next vehicle. The Swope family should be ashamed. #swopefamilyofdealerships #swopenissan
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re sorry to hear about your experience, Cara, but the feedback is appreciated. We will pass along your feedback to management.
I purchased a 1998 nissan 200sx in 1998 and I was...
I purchased a 1998 nissan 200sx in 1998 and I was satisfied with the service and the performance of the car. I bought a used 2013 Nissan Altima with 32,500 miles on it in 2016 and last month the car started jerking and shut itself off at a stop sign. I researched the issue on the web and found out that the 2013 Nissan Altima was ranked as the worst car to purchase due to the faulty CVT transmission that fails at around 53k. I have 52 and change on mine. Despite the fact that a settlement in Tenn. settled last year on Aug.21,2020, i was informed that my extended warranty ran out on Aug.16,2020.
I purchased a 1998 nissan 200sx in 1998 and I was...
I purchased a 1998 nissan 200sx in 1998 and I was satisfied with the service and the performance of the car. I bought a used 2013 Nissan Altima with 32,500 miles on it in 2016 and last month the car started jerking and shut itself off at a stop sign. I researched the issue on the web and found out that the 2013 Nissan Altima was ranked as the worst car to purchase due to the faulty CVT transmission that fails at around 53k. I have 52 and change on mine. Despite the fact that a settlement in Tenn. settled last year on Aug.21,2020, i was informed that my extended warranty ran out on Aug.16,2020.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair