Reviews
The sales person was great!
The sales person was great! Knowledgeable and friendly. The finance manager was pushy and did not listen to my needs. That was unfortunate after a great experience to that point.
The sales person was great!
The sales person was great! Knowledgeable and friendly. The finance manager was pushy and did not listen to my needs. That was unfortunate after a great experience to that point.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Robert Lattimer (804) 364-4500 at your earliest convenience. We're glad to hear the salesperson was able to provide you with excellent customer service and we would expect nothing less. We understand the financing portion of the transaction can be the most sensitive and strive to make it an easy and supportive experience. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Tamara is a super salesperson!
Tamara is a super salesperson! Very easy to work with. Super easy transaction. No hassles or snags. Looking forward to driving my new vehicle. Never planned on buying a truck today but here we are thanks to Tamara.
Tamara is a super salesperson!
Tamara is a super salesperson! Very easy to work with. Super easy transaction. No hassles or snags. Looking forward to driving my new vehicle. Never planned on buying a truck today but here we are thanks to Tamara.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gary Thompson, we are very happy we could provide you with a positive experience! Tamara is a super salesperson! She does a great job going above and beyond; making things as easy as possible for her customers. Thanks again for the recommendation, and have an amazing day!
The WORST, I wouldn't do business with them again if it
The WORST, I wouldn't do business with them again if it was the last dealer ship service on EARTH. 👎🏻
The WORST, I wouldn't do business with them again if it
The WORST, I wouldn't do business with them again if it was the last dealer ship service on EARTH. 👎🏻
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- Buying process —
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Petersonroger2, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Robert Lattimer (804) 364-4500 at your convenience. Thank you! We always do our best to take care of our customers and would like to hear about your experience. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Tamara Wright, was beyond amazing.
Tamara Wright, was beyond amazing. Her hospitality is beyond and over the moons. She is a true definition of coming in happy and leave happier.
Tamara Wright, was beyond amazing.
Tamara Wright, was beyond amazing. Her hospitality is beyond and over the moons. She is a true definition of coming in happy and leave happier.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Augustina Womack, we're glad to hear you enjoyed your visit. We couldn't be more excited about your amazing experience with Tamara. She definitely goes above and beyond for her customer and there is no surprise she did the same for you. We're so pleased to hear you left happier than when you arrived. Thank you, and have a fantastic day!
Hands down the best buying experience I?
Hands down the best buying experience I?ve ever been through! Top notch dealership and people! Taylor is the best! Definitely recommend Hendricks and will be a returning customer!
Hands down the best buying experience I?
Hands down the best buying experience I?ve ever been through! Top notch dealership and people! Taylor is the best! Definitely recommend Hendricks and will be a returning customer!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jason Perrine, thank you for your kind words and this wonderful review! We do our best to be the top notch dealership and couldn't be happier with Taylor's work. We are not surprised at all that you received that kind of service. Thank you so much again for your feedback! We hope you have a great day!
Overall the issue was resolved which was great for me.
Overall the issue was resolved which was great for me. However, there was some issues with the service. It was difficult to get an appointment. I arrived early for my appointment Monday morning. They were busy that day and probably didn’t diagnosis it until the Tuesday morning. That was fine, but I called a few times Monday afternoon and Tuesday morning but could not reach a service rep for a status on my car. I reached out to the main site and sent a message, which soon afterwards I started receiving messages from the dealership and service departments. They were even able to fix the minor issue as well that morning. It would have been nice to get a call or message Monday afternoon just letting me know that the car will be diagnosed Tuesday. The service department was very kind and busy. Again, I just needed better communication from the beginning. Overall I’m glad they were able to diagnose and find the problem and resolve it that same day.
Overall the issue was resolved which was great for me.
Overall the issue was resolved which was great for me. However, there was some issues with the service. It was difficult to get an appointment. I arrived early for my appointment Monday morning. They were busy that day and probably didn’t diagnosis it until the Tuesday morning. That was fine, but I called a few times Monday afternoon and Tuesday morning but could not reach a service rep for a status on my car. I reached out to the main site and sent a message, which soon afterwards I started receiving messages from the dealership and service departments. They were even able to fix the minor issue as well that morning. It would have been nice to get a call or message Monday afternoon just letting me know that the car will be diagnosed Tuesday. The service department was very kind and busy. Again, I just needed better communication from the beginning. Overall I’m glad they were able to diagnose and find the problem and resolve it that same day.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Christopher, we appreciate you taking the time to leave us this feedback. We're genuinely glad that our team was ultimately able to diagnose and resolve your main issues, as well as the minor one, all in the same visit. However, we understand it must have been frustrating that you had difficulty in getting a status update on Monday. Please know that we are addressing this with our service team immediately to ensure our communication improve in the future. Thank you again for your patience and trusting us with your vehicle. We value your business and hope to provide you with a 5-star experience next time.
I bought a 2025 Chevrolet Traverse in December 2024 after
I bought a 2025 Chevrolet Traverse in December 2024 after considering a Buick because I liked the looks of the Chevrolet better. I had owned Two Buicks for 10 years each with wonderful service. Two ten years of great trouble free service. The new Traverse drives great and I love the ride but with the new computer systems that come in the car and learning how to use all the apps is quite intimidating for an 84 year old. Not only that, but in the 8 months I've had the Traverse The check engine has come on twice for parts that needed to be replaced causing 4 trips to the dealer. The cruise control works sometimes, sometimes not. I'm wondering if I made a mistake buying the Traverse over the Buick.
I bought a 2025 Chevrolet Traverse in December 2024 after
I bought a 2025 Chevrolet Traverse in December 2024 after considering a Buick because I liked the looks of the Chevrolet better. I had owned Two Buicks for 10 years each with wonderful service. Two ten years of great trouble free service. The new Traverse drives great and I love the ride but with the new computer systems that come in the car and learning how to use all the apps is quite intimidating for an 84 year old. Not only that, but in the 8 months I've had the Traverse The check engine has come on twice for parts that needed to be replaced causing 4 trips to the dealer. The cruise control works sometimes, sometimes not. I'm wondering if I made a mistake buying the Traverse over the Buick.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
George Lindsey, thank you for your honest feedback and letting us know about the issues you've encountered with your new Traverse. We understand that have the check engine light come on and having to make several trips to the service department isn't the smoothest start to your ownership journey. We completely understand your concerns about the complexity of the new technology as well. We would be happy to schedule a complimentary, dedicated technology session with one of our specialists to walk you through all the new features and apps at your own pace. Please give us a call so we can schedule that session and get your Traverse into service to diagnose the cruise control concerns. Please don't hesitate to reach out if there's anything additional we can do for you.
Jeff and Andy in service were awesome!
Jeff and Andy in service were awesome!! Took my Silverado in for oil change and inspection and they even washed it for me and sent an inspection video. Wonderful visit and look forward to the next visit.
Jeff and Andy in service were awesome!
Jeff and Andy in service were awesome!! Took my Silverado in for oil change and inspection and they even washed it for me and sent an inspection video. Wonderful visit and look forward to the next visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're happy to hear you had such a positive experience with our team! We know the videos have been a new favorite for our customers as we strive to provide excellent service. We look forward to your next visit! Take care!
What impresses me is the customer is always aware of what
What impresses me is the customer is always aware of what is going on with your vehicle while in their hands. Especially the video that is shared of what they did or doing.
What impresses me is the customer is always aware of what
What impresses me is the customer is always aware of what is going on with your vehicle while in their hands. Especially the video that is shared of what they did or doing.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and trusting us with your business. We look forward to your next visit!
The customer service I received from purchasing my
The customer service I received from purchasing my vehicle to monthly service calls are great. The staff is very professional at all times. I would recommend the car dealership for purchasing a vehicle.
The customer service I received from purchasing my
The customer service I received from purchasing my vehicle to monthly service calls are great. The staff is very professional at all times. I would recommend the car dealership for purchasing a vehicle.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jan. thank you for taking the time to provide us with your feedback! We are glad to hear that you have enjoyed our customer service here at Rick Hendrick Chevrolet Buick GMC and are recommending us to your friends. We hope we can maintain our relationship moving forward and look forward to providing that same service to your referrals.