Richmond Ford Lincoln

Worst Experience Ever with a Ford Dealership in my life!! Please be aware and be sure to take pictures and inspect your vehicle before taking it to Richmond Ford Lincoln for any type of service!! They are a CHOP SHOP , they are worse than street criminals! They will remove your original parts and replace them!! Beware!! I have all my original pictures and documentation. I believe in justice, Right is Right and Wrong is Wrong! Justice will be served!

I recently had the pleasure of purchasing my vehicle from Richmond Lincoln, and I cannot recommend Luca highly enough. His in-depth knowledge of the Lincoln product, unwavering professionalism, and smooth, engaging personality made the entire process not only straightforward but truly enjoyable. Luca’s ability to clearly explain every feature and detail instilled confidence in my decision, ensuring I felt well-informed and valued throughout the purchase. What truly set this experience apart was how Luca embodies the Lincoln brand and the Richmond Lincoln dealership. His commitment to excellence and genuine care for his customers make him a standout professional in the industry—qualities that I will undoubtedly share with my friends and family. Additionally, I must commend Jazz, the financial manager, who worked his magic to secure a car payment that perfectly fit my budget. Jazz’s expertise and dedication turned what could have been a stressful process into a seamless and positive experience. Together, Luca and Jazz represent the very best of Richmond Lincoln, making my vehicle purchase a memorable and hassle-free journey.

We were super happy with the experience we had at Richmond Ford, in purchasing our new 2024 Expedition.

I don’t recommend them at all. Wouldn’t correct simple things I noticed the day I drove it off the lot.

I bought a car through Richmond Ford but financed through my credit union. Never intended on using Ford's credit. They accidently (new employee) ran a credit check against my credit for yet another vehicle being purchased by another person! I received a letter stating I was turned down (insufficient info) and presented it to Richmond Ford. I was assured this was "just like one of those letters you receive about your car warranty expiring. Just ignore it". Today I received another letter from Ford Motor Credit. Credit score has dropped over 50 points. Do you want someone that careless handling your credit information?

I recently had the pleasure of purchasing a vehicle from Richmond Ford Lincoln Dealer in Richmond, Virginia, and I must say, my experience with Salesman Will and Sales Manager Jazz was nothing short of exceptional. From the moment I walked on the lot, their professionalism and dedication to customer satisfaction were evident. Will's knowledge of the vehicles on the lot was impressive. He patiently listened to my requirements and preferences, offering valuable insights and recommendations without any hint of pressure. His approach was refreshingly transparent, and he took the time to ensure that I found the perfect vehicle to suit my needs. Jazz, the Sales Manager, was equally impressive. He went above and beyond to ensure that I was completely satisfied with my purchase. He addressed any concerns I had with promptness and efficiency, demonstrating a genuine commitment to ensuring a seamless buying experience. Together, Will and Jazz exemplified the epitome of excellent customer service. Their professionalism, integrity, and dedication to their craft were truly commendable. They worked tirelessly to make sure I was happy with my decision, and I can confidently say that they succeeded. Thanks to Will and Jazz, I am now the proud owner of a 2024 Lincoln Nautilus that exceeds my expectations. I highly recommend Richmond Ford Lincoln Dealer to anyone in the market for a new or used vehicle. With professionals like Will and Jazz on their team, you can trust that you'll receive top-notch service and find the perfect car for your needs.

Their mobile service program is as good as it gets. Quality of workmanship is excellent and the prices are reasonable. They are also On time.

I purchased a 2017 f150 had several issues. My salesman Benjamin Ainsa and Mr Singh along with Mr Jeff Dowdy in service got my issues corrected. Great service of which I'm truly grateful. Thanks for quick attention and very professional attitude. Pleasure doing business with you. Thanks Ronald O'Shields.

Purchased a used truck several weeks back and found several issues with my truck. My salesman Benjamin Ainsa went to bat for me and with Mr Singh helping out the issue was resolved. I met with Jeff Dowdy in service and he took care of me. I want thank each one for their assistance in resolving the issues. Thanks gentlemen for the great service you provide.

Rude car salesman will attempt to trick you into buying their vehicles at outrageous prices, often way above MSRP. Poor communication skills demonstrate. Even when shown what other dealerships offer they are incapable of working with customers to even attempt to match.