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Haley Buick GMC - Midlothian

(33 reviews)

Reviews

(33 reviews)

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Haley Buick

Very pleasant and quick when waiting Offers specials and coupons

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

Nothing changed vehicle still doing what it were doing when I bought it in for service. Don't understand why technician couldn't feel the rub or hear it..

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Poor service due to poor communication

Failed to have oil, I provided oil , they failed to reset the maintenance reminder. They did a 27 point inspection, advised everything was great, yet failed to notice the DEF fluid was almost empty, despite the reminder being on both before and after service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mrs. PellotRosa

Very friendly atmosphere. The staff was very helpful. My service experience was first class! Thank you to the team at Haley Buick Midlothian GMC!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Out the Door Price was misrepresented

Very deceptive representation of “Out the Door” price of vehicle. The “Out the Door” price was emailed to us the previous day. We arranged financing based on that price. After over two hours in the dealership signing numerous documents, paying the agreed upon “cash” amount and confirming our trade in value. We contacted our credit bureau to approve cutting the check for the balance of the documented “Out the Door “ price for the vehicle only to be told that the real Out the Door” price was several thousand dollars more than was quoted in the email. All parties concerned were aware of the amount our cash down, the trade in value and the amount we agreed to finance to meet the “Out the Door” price we had be quoted. We assume that we were supposed to be humiliated, at the last minute, into paying outright or financing the additional few thousand dollars. We strongly believe that we were deliberately deceived. We terminated the deal immediately. Beware.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

SGV, we are sorry to hear about your poor experience at our dealership. We would love to hear more from you on this situation to make sure that this never happens again at our store, and resolve the issue if possible. Please reach out to our Sales & Finance Director Donald Brown at db@haleyauto.com

Haley GMC Midlothian, VA

Great. The process for looking and deciding was fantastic. No pressure and my dealer, TJ ensured I had all the information to make a decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Keith, thanks for taking the time to review our dealership. We appreciate your 5-star review!

Excellent

My Dealer for many years. Purchased 4 cars here. Was in for State Inspection

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-star reviews, Nuckols!

tall slim man put air in tires, very courteous

helpful man put air in car. Service dept to busy to answer questions was short of staff people and unable to answer my questions I had on oil changes

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Russell! We appreciate your business!

Haley Buick GMC #1 in my book

Had my oil changed and in and out great dealer exceptional people. Everything GREAT

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Sadler! Our customers are #1 in our book! (:

Awesome service

The customer service was awesome. The manager went above and behind to get my truck fixed and running.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Corrine! We appreciate your review and for choosing Haley Buick GMC!