Reviews
CUSTOMER
I am a VERY SATISFIED customer with the excellent service provided.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Crossroads
I purchased a Ruby Red 2015 Ford Escape on March 27,2015. Susan Fulcher was the salesperson who helped me in my purchase. She was most helpful and explained everything to me. When I went back the next day to pick up the Escape Susan went over everything with me -- adjusting the seat and putting the radio stations in for me, and telling me all about the wonderful features of the Escape. I will be 79 years old on Thursday, August 20th. My friends and I have a beautiful NEW RIDE -- Thanks to Crossroads and Susan Fulcher. There was a recall, but was fixed in a short time. Crossroads has a very nice showroom. and everyone is so nice and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer
I enjoy the friendly customer service team. My car was service as requested and on time. I have not received unexpected repair that I did not need or requested, this is very important.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outstanding service!
This last service was a recall. The necessary repairs were made in an efficient and timely manner. The service was outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience, Leslie! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Great salesperson
I purchased a 2015 F150. Susan, the salesperson, was awesome. I spoke to her prior to coming in and she had the truck I was looking for ready for me to test drive when I got there. The only complaint I have is with the detail job done when I purchased the truck was horrible and Susan even agreed. She set it up to be redone when I dropped it off to fix a piece of trim. The second time the outside was great and the inside was still rough. There were even black marks on my seat and center console.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service department mgr, Shirley, gets it right!
This rating is the result of the personal attention of the service manager, Shirley.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Abraham! We really appreciate your business and hope we can continue to be your one-stop shop for all your vehicle needs! Safe travels!
excellent experience
I purchased the 2015 Ford fiesta and I love it. The service was great and the staff was wonderful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We work hard to make your visit with us as convenient and simple as possible for you, Tyra! We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.
Service
They took my car in on time, did the work quickly and I was on my way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer Service
Services were completed in a timely manner. All staff I encounter were professional and helpful. The overall experience was acceptable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to be a part of your pleasurable experience, Sandra. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
Nola Peaco
Mr. Steven Diaz is just wonderful... I went there to get a car a 2011, and he put me in a 2014 Ford Fusion
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase