Reviews
Write a reviewBest People to Buy a Car From
My car died in rt 77 & need a new engine. It was 11 years old so decided to buy a instead. The head of service(Matt) watched over us. Jacob was the best salesman I have ever dealt with, even at the age of 24). His boss, Marcus, was funny & helpful. Roxanne, the owner, helped me with finance, caring & good advice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Beware
1700 dollars for a 5 dollar fix, no documentation of what actually was fixed
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exceptional Experience
Exceptional experience. Customer service was great. They went above and beyond what was expected to help get our daughter into a new vehicle. Thanks again for the great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terrible service experience
promised vehicle completion 4 days in a row. Heard a different story each day. The dealership never phoned. Each contact I initiated. BEWARE!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent experience
My wife and I enjoyed the buying experience, kindness and helpful salesman and financial manager. We would recommend it to friends and family!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
5 Star Customer Service
This dealership understands how to make a vehicle purchase a great customer experience. I was searching nationally for a specific model (2013 10th Anniversary Jeep Wrangler Unlimited Rubicon , Bright White with Red Leather Interior ) for my sons, which miraculously they had in stock. I contacted Jason (sales) and over the phone, in less then two hours negotiated a fair price and terms of delivery on this vehicle. Roxanne, Owner/ Financial Manager, was hands on in working with me on my behalf on the financial/ warranty side and made the transaction flawless. I highly respect dealerships that go the extra distance on an out of state purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
5 Star Customer Experience
This dealership understands how to make a vehicle purchase a great customer experience. I was searching nationally for a specific model (2013 10th Anniversary Jeep Wrangler Unlimited Rubicon , Bright White with Red Leather Interior ) for my sons, which miraculously they had in stock. I contacted Jason (sales) and over the phone, in less then two hours negotiated a fair price and terms of delivery on this vehicle. Roxanne, Owner/ Financial Manager, was hands on in working with me on my behalf on the financial/ warranty side and made the transaction flawless. I highly respect dealerships that go the extra distance on an out of state purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
wonderful service department
i got my car serviced at direct dodge and the service was great my car is now running very smoothly and i am very happy with customer service at Direct Dodge
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Direct Dodge, Wytheville, VA
Have bought several vehicles from Direct Dodge. Very pleased. Service is quick to get you I and out. Very courteous, waiting area is clean, nice. Sales and office employees are very helpful and courteous. Will continue to do business with them and recommend them to friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
the best
I bought 3 cars from them. You will Not find a Better sales and service staff anywhere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase