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New Direct Chrysler Dodge Jeep RAM

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best People to Buy a Car From

My car died in rt 77 & need a new engine. It was 11 years old so decided to buy a instead. The head of service(Matt) watched over us. Jacob was the best salesman I have ever dealt with, even at the age of 24). His boss, Marcus, was funny & helpful. Roxanne, the owner, helped me with finance, caring & good advice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Beware

1700 dollars for a 5 dollar fix, no documentation of what actually was fixed

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exceptional Experience

Exceptional experience. Customer service was great. They went above and beyond what was expected to help get our daughter into a new vehicle. Thanks again for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Terrible service experience

promised vehicle completion 4 days in a row. Heard a different story each day. The dealership never phoned. Each contact I initiated. BEWARE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent experience

My wife and I enjoyed the buying experience, kindness and helpful salesman and financial manager. We would recommend it to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5 Star Customer Service

This dealership understands how to make a vehicle purchase a great customer experience. I was searching nationally for a specific model (2013 10th Anniversary Jeep Wrangler Unlimited Rubicon , Bright White with Red Leather Interior ) for my sons, which miraculously they had in stock. I contacted Jason (sales) and over the phone, in less then two hours negotiated a fair price and terms of delivery on this vehicle. Roxanne, Owner/ Financial Manager, was hands on in working with me on my behalf on the financial/ warranty side and made the transaction flawless. I highly respect dealerships that go the extra distance on an out of state purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5 Star Customer Experience

This dealership understands how to make a vehicle purchase a great customer experience. I was searching nationally for a specific model (2013 10th Anniversary Jeep Wrangler Unlimited Rubicon , Bright White with Red Leather Interior ) for my sons, which miraculously they had in stock. I contacted Jason (sales) and over the phone, in less then two hours negotiated a fair price and terms of delivery on this vehicle. Roxanne, Owner/ Financial Manager, was hands on in working with me on my behalf on the financial/ warranty side and made the transaction flawless. I highly respect dealerships that go the extra distance on an out of state purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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wonderful service department

i got my car serviced at direct dodge and the service was great my car is now running very smoothly and i am very happy with customer service at Direct Dodge

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Direct Dodge, Wytheville, VA

Have bought several vehicles from Direct Dodge. Very pleased. Service is quick to get you I and out. Very courteous, waiting area is clean, nice. Sales and office employees are very helpful and courteous. Will continue to do business with them and recommend them to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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the best

I bought 3 cars from them. You will Not find a Better sales and service staff anywhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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