Greenwood Ford-Lincoln

I’ve bought two vehicles from Greenwood. The first one was great but I knew the salesperson (I work with his mom). The second was a rip off. They led me to believe I was paying $14,000 but when I get paperwork from bank it was $18,000 for a 2015 Escape and supposedly gave me $2000 for my 98 Expedition. I say NOT!!!! Then they did the same thing to my daughter-in-law but took her for $40,000 for a 2018 Edge with a trade in of an 2010 Enclave. These people are basically thieves. I WILL NEVER BE BACK and would tell everyone NEVER to go there to buy a vehicle!!!!!!!

We went to potentially purchase a car at this dealership, as I have previously purchased from them. We were convinced to sit down with the salesman with the understanding that the asking price of the vehicle of interest could possibly be reduced for us. We were very transparent and let him know we would need a good amount off the asking price for us to decide to make the purchase. Once inside, we filled out all necessary paperwork for a credit check, etc. and waited for approximately 45 minutes. We were pressured to put the vehicle in just my name, which we adamantly said no to (and were repeatedly asked again to do thereafter instead of respectfully accepting our response the first time). We were also asked to put forward a larger down payment, (which we did agree to). When we finally received approval from the sales division, the price of the vehicle hadn’t been reduced at all…..it was the price we were initially quoted. We explained the reason we came inside was because we were under the impression that the price was at least somewhat negotiable. At this point we felt our time had been wasted and the monthly payment quoted to us was BEYOND astronomical, considering the down payment we offered as well as other circumstances. At this point the owners son, Tom Renshaw came over and explained that inflation is a factor, etc. We explained that we understood this but the price was never lowered at all and quickly recapped the situation for him. He offered to go talk with finance to see if he could get the price lowered but once again, we just wanted to leave. We walked out and got in my vehicle, and were followed by Tom Renshaw. Upon him approaching our car, my boyfriend rolled the window down and Tom said “You won’t even give me 5 minutes to see if I can save you $10,000?” In response to this we said we would sit in my car while he went and asked about a lower price. The salesman then proceeded to apologize for Tom’s actions while he was inside. My boyfriend once again explained that he was frustrated because we were conned into going inside under the false impression that he could get the price lowered for us. Tom Crenshaw came back out and said he would okay $5,000 off right now, but still quoted a monthly payment above what we wanted to have. My boyfriend said, “No Thank you” and Tom immediately got angry, yelling “Are you kidding me? I got this price decreased by $5,000 and you’re still refusing?!!” He then proceeded to scream at us in the car about how it was ridiculous and tried to lure him out of the car by telling him to “come say it to his face”. My boyfriend got out of the vehicle and stuck his hand out to shake Tom’s and said “Have a good day” and was met with the a response of “piece of xxxx” under Tom’s breath. We drove off extremely upset. Then, on the way home Tom had the audacity to call my boyfriend’s cell phone to see if he was still interested in the offer they made us on the vehicle. I have never had a more unprofessional and bizarre experience, particularly from someone in his position, in my life. I walked in a fan of the dealership and now my opinion is the complete opposite. Interestingly enough, we witnessed another customer get followed out to his truck with the same tactics being used, as we initially pulled into their parking lot. The customer was obviously upset and was followed to the door of his vehicle as well. I’m not sure if this is a new sales tactic but it certainly didn’t work for us. We will not be back and will never recommend them to anyone.

My visit to their maintenance department was excellent! The driver, Tony, was kind and got the lady to work first. Then we had coffee afterwards ☕️😊

Dillion, my salesman and the GM made the whole car buying thing great! I wasn?t pleased with minor scratch repair that was done by the shop. The color didn?t match and I could have done it myself a lot neater, other than that I can not speak more highly of how great their salesmanship is.

They was very polite. Plus they were courteous and they help me what I needed

The team members I met with at the dealership made the process of purchasing this vehicle quick and easy. My questions were answered and I was provided the all information I needed/requested to make an informed decision about this purchase. The vehicle was ready for pickup it a timely fashion. Paperwork associated with the purchase was ready and completed very quickly delivery day. Overall, it was very pleasant experience.

I had concerns about my car being taken care of cosmetically. I met with Chris Paynter. He spent a lot of time and seemed very concerned about my problem. He wrote up an RO and told me he would have the car back to me tomorrow afternoon. He said he would call me and tell me the problem before they do the work. He did what he said he would, in the time promised, and I picked up the car the following day.

A special thanks to Marcquel Bryant for making my purchase so easy! I love my new 2020 Lincoln Corsair. I highly recommend Marcquel Bryant and Greenwood Ford Lincoln. Go see Marcquel for your next vehicle purchase!

I had good service. Got treated nicely. All the information was revealed about the vehicle. I have known Marcquel for year very helpful. Mason was a big help too!

The purchase of the vehicle was painless. Marcquel Bryant was an excellent sales person who met our news. We highly recommend you shop Greenwood Ford.