Reviews
Write a reviewMy experience
Have bought all my vehicles here since 2007. Have had a great experience every time. Also have my vehicles serviced here as well. Always do an excellent job and if there are any problems they take care of it. Would highly recommend them to anyone looking for a new if used car and the service department is top notch!
My experience
Have bought all my vehicles here since 2007. Have had a great experience every time. Also have my vehicles serviced here as well. Always do an excellent job and if there are any problems they take care of it. Would highly recommend them to anyone looking for a new if used car and the service department is top notch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi James, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Honda Civic purchase
Awesome folks, awesome dealership! Highly recommend My third purchase from them!
Honda Civic purchase
Awesome folks, awesome dealership! Highly recommend My third purchase from them!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Missed a recall and a faulty PCM.
Missed a recall and a faulty PCM. They charged me $750 to change O2 sensors and spark plugs, claimed there was no recall on my car (I received the recall notice a month later), and blamed a faulty PCM on bad gas. Talk about pathetic excuse for Ford dealer. Lazy and unwilling to do the work. Completely unprofessional and inept.
Missed a recall and a faulty PCM.
Missed a recall and a faulty PCM. They charged me $750 to change O2 sensors and spark plugs, claimed there was no recall on my car (I received the recall notice a month later), and blamed a faulty PCM on bad gas. Talk about pathetic excuse for Ford dealer. Lazy and unwilling to do the work. Completely unprofessional and inept.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Caleb, we are so disappointed to learn of this situation you have described. Please give us a call at (615) 382-7950 and we will do our best to make this better. We hope to hear from you soon.
great customer service
Tracy Langston and his team took excellent care of us in finding the perfect vehicle for my wife and I. No pressure, stress, hidden fees, everything was upfront and transparent. I would recommend this dealership to anyone looking for a car or truck
great customer service
Tracy Langston and his team took excellent care of us in finding the perfect vehicle for my wife and I. No pressure, stress, hidden fees, everything was upfront and transparent. I would recommend this dealership to anyone looking for a car or truck
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Shawn, thank you for your kind review; we are happy to pass along your comments to Tracy here at Tracy Langston Ford, LLC! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Still in business?
Are you still in business? Bought my last care here love the drive thru browsing but lately hardly any vehicles! I know times have been tough. Just inquiring about the status of the dealership
Still in business?
Are you still in business? Bought my last care here love the drive thru browsing but lately hardly any vehicles! I know times have been tough. Just inquiring about the status of the dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Deanna Wilson
I bought a new car from Tracy Langston Ford. Shawn, the salesman, was very pleasant to deal with. He answered all my questions about the vehicle and I never felt pressured to buy or look at something I wasn't interested in. Overall, it was a good experience and I would recommend this company if you are interested in buying a vehicle.
Deanna Wilson
I bought a new car from Tracy Langston Ford. Shawn, the salesman, was very pleasant to deal with. He answered all my questions about the vehicle and I never felt pressured to buy or look at something I wasn't interested in. Overall, it was a good experience and I would recommend this company if you are interested in buying a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Problems with new F150
Everyone was friendly and professional. I just bought a new F150 and the battery died in 5 days. I didn't buy the truck at Tracy Langston Ford, but they looked up the truck and saw a patch was issued for the problem I had. They took the truck in immediately and I haven't had any issues since the fix. I really appreciated how quick they serviced the truck without an appointment.
Problems with new F150
Everyone was friendly and professional. I just bought a new F150 and the battery died in 5 days. I didn't buy the truck at Tracy Langston Ford, but they looked up the truck and saw a patch was issued for the problem I had. They took the truck in immediately and I haven't had any issues since the fix. I really appreciated how quick they serviced the truck without an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kevin, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Expedition service
A great service department. Ordered new Bronco and awaiting delivery- would have no other service department care for my vehicle. They are helping me to keep my expedition on the road until it arrives.
Expedition service
A great service department. Ordered new Bronco and awaiting delivery- would have no other service department care for my vehicle. They are helping me to keep my expedition on the road until it arrives.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, we are so happy to read such a great review about Tracy Langston Ford, LLC! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Not good
Have a water leak issue in my trunk on a 2017 Mustang GT.. Called for several days and couldn't even get through to service. Went into the dealership, Holly in service was basically unhelpful. Never received a callback. Had to call back several days just to be told later by David that their 3rd party source for warranty's on windshields was booked up until the end of the year and they could not help me. Water is pouring into my trunk when it rains due to a manufacture defect, ruining everything..and it smells bad. Got referred to another ford dealer in Madison. Extremely dissatisfied since Tracy Langston Ford is right down the road from my house. Will not ever bother again..
Not good
Have a water leak issue in my trunk on a 2017 Mustang GT.. Called for several days and couldn't even get through to service. Went into the dealership, Holly in service was basically unhelpful. Never received a callback. Had to call back several days just to be told later by David that their 3rd party source for warranty's on windshields was booked up until the end of the year and they could not help me. Water is pouring into my trunk when it rains due to a manufacture defect, ruining everything..and it smells bad. Got referred to another ford dealer in Madison. Extremely dissatisfied since Tracy Langston Ford is right down the road from my house. Will not ever bother again..
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jon, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Tracy Langston Ford. Please give us a call at (615) 382-7950 and we will do our best to make this better. We hope to hear from you soon.
Kim Hentz
they scratched up the dash on my edge putting that dang recalled bag in. i should have just let them keep it.
Kim Hentz
they scratched up the dash on my edge putting that dang recalled bag in. i should have just let them keep it.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase