Team Ford Lincoln

This dealership has mandatory dealer add-ons like SurfaceCare ($599) and nitrogen filled tires ($100). I tried to negotiate the add-ons since it was clear there was no ceramic coating on the truck and the air we breathe is 78% nitrogen. My salesman was adamant the surface care could not be removed since it is a coating that was already applied. I negotiated the addendum cost off in another area so I ended up moving forward with the purchase. A few days later when I actually had time to clean the truck, I noticed this adhesive residue on the rear bumper and black particles through the paint surface. This told me SurfaceCare was never applied. I contacted my salesman and returned to the dealership the next day. The salesman said there would be a sticker inside the driver door indicating if surface care was applied. We could not locate a SurfaceCare sticker. I was told SurfaceCare would be applied while I waited. My truck returned an hour later after a tunnel wash. SurfaceCare is marketed as a ceramic coating and warranty. Ceramic coatings require days to cure and washing should be avoided for several days. Less than an hour to prep a surface and apply a coating to a full size truck only to destroy any work with an automated car wash is illogical. I notified the sales manager who explained this away by saying SurfaceCare is not really a coating but rather a warranty. I left dissatisfied but reached out to my salesman later in the day. I was told to bring my truck back the next day and it would be thoroughly detailed. I returned and watched a detailer clay bar a few spots and make another pass through the tunnel wash. My truck was not detailed and any coating they claim was applied has likely been completely destroyed. I did not press the issue any further to maintain my sanity. 87 days after my purchase and with only 2,500 miles, I received a powertrain fault notification saying to seek service immediately. I made the next available appointment with Team Ford Service. I arrived early for my appointment and was told I had to drop off my truck, no technicians were available, and my appointment was with a service advisor. I asked to make an appointment with a technician as their website suggests I did, but was told they do not do that. I explained I would like to wait for a diagnosis only to be told my vehicle would likely not be looked at until the following day. I explained to the service advisor this is illogical and horrible service. Team Ford set an appointment with a customer when they had no expectation of serving that customer until the next day. I have since reached out to the Service Manager and VP of Team's dealerships by email. They see nothing wrong with the service they provide. Lots of red flags here and their response to my complaint is indicative of a toxic culture from the highest level of this organization that trickles down to customer facing staff. Buyer beware!

This dealership has mandatory dealer add-ons like SurfaceCare ($599) and nitrogen filled tires ($100). I tried to negotiate the add-ons since it was clear there was no ceramic coating on the truck and the air we breathe is 78% nitrogen. My salesman was adamant the surface care could not be removed since it is a coating that was already applied. I negotiated the addendum cost off in another area so I ended up moving forward with the purchase. A few days later when I actually had time to clean the truck, I noticed this adhesive residue on the rear bumper and black particles through the paint surface. This told me SurfaceCare was never applied. I contacted my salesman and returned to the dealership the next day. The salesman said there would be a sticker inside the driver door indicating if surface care was applied. We could not locate a SurfaceCare sticker. I was told SurfaceCare would be applied while I waited. My truck returned an hour later after a tunnel wash. SurfaceCare is marketed as a ceramic coating and warranty. Ceramic coatings require days to cure and washing should be avoided for several days. Less than an hour to prep a surface and apply a coating to a full size truck only to destroy any work with an automated car wash is illogical. I notified the sales manager who explained this away by saying SurfaceCare is not really a coating but rather a warranty. I left dissatisfied but reached out to my salesman later in the day. I was told to bring my truck back the next day and it would be thoroughly detailed. I returned and watched a detailer clay bar a few spots and make another pass through the tunnel wash. My truck was not detailed and any coating they claim was applied has likely been completely destroyed. I did not press the issue any further to maintain my sanity. 87 days after my purchase and with only 2,500 miles, I received a powertrain fault notification saying to seek service immediately. I made the next available appointment with Team Ford Service. I arrived early for my appointment and was told I had to drop off my truck, no technicians were available, and my appointment was with a service advisor. I asked to make an appointment with a technician as their website suggests I did, but was told they do not do that. I explained I would like to wait for a diagnosis only to be told my vehicle would likely not be looked at until the following day. I explained to the service advisor this is illogical and horrible service. Team Ford set an appointment with a customer when they had no expectation of serving that customer until the next day. I have since reached out to the Service Manager and VP of Team’s dealerships by email. They see nothing wrong with the service they provide. Lots of red flags 🚩 here and their response to my complaint is indicative of a toxic culture from the highest level of this organization that trickles down to customer facing staff. Buyer beware!

Purchase my vehicle from Team Ford for a lot of money purchased a $7000 warranty. I put a complaint on the last service they did now they were refusing to work on my vehicle. The service manager Rachel is not very professional. She always excuse she gave she’s refusing services because my complaint and they could not make it right. I said OK now you’re making it right and she said no you’re not allowed to come here no more because I filed the complaint because I had things that weren’t done correctly and that untimely matter, never seen a dealership or anybody refuse service file complaint I was not rude ignorant nothing to nobody. I file the complaint online. They reach out to my husband to try to fix one of the problems and they won’t even honor that terrible I don’t understand now I’m waiting for the general manager , give me a call back cause I filed the complaint with ford and we’ll see if that happens. Give me a call back. It just makes no sense how you think you’re gonna try to make things right and now they’re gonna refuse after they took my money when I purchased a vehicle through them and I purchased a $7000 Warranty to refuse to work on my vehicle.

Long story short, don’t buy online! Purchased a Lincoln Aviator BL CPO from Team Ford Lincoln Las Vegas, I live in NYS. First red flag- The sales manager lied about the price. Due to the shipping costs, the car was slightly out of our budget. I asked the sales manager to come down on the price a few hundred dollars, wouldn’t budge. I agreed to pay the price and paid my deposit. The next day, for some reason, the price was dropped $1000 online! I felt strongly that the sales manager did nothing to advocate for my request to reduce the price, which he didn’t. Another manager at the dealership dropped the price without him knowing. Ok, moving forward, but not worthy of a 5 star rating after that. Then, the car arrives and I find rock chips on the hood and a crack in the windshield. Someone had tried to cover up the chips with a paint pen, on a $80k plus car. Ugh. Maybe it was them , maybe not, however the car still arrives with a cracked window. It couldn’t have happened in transport, my truck was loaded on the second level of the semi-trailer behind two other cars. I asked why they sold me a truck with a rock chip in the windshield and was told simply “ we don’t put cars on the lot with window damage”. It was small, they missed it or ignored it, someone tried to cover up the rock chips with a paint pen, more deception and no ownership. They offer good pricing on their CPO SUVs, however I would not recommend buying online.

I just had warranty service completed on my new 2024 Ford F-150 Raptor at Team Ford. I am a 100 percent Disabled Veteran and purchased this truck new in early May. My A/C stopped working not blowing any air. I dropped my truck off at Team Ford on 23 July 2024 in the afternoon. I was greeted by Michael Deavers seeking information for the issue with my truck. My truck was experiencing the problem when the truck was dropped off as Michael witnessed. Michael informed me that it would take up to 7 days before they could diagnose the problem because they had many vehicles in the shop awaiting diagnosis and repair. I ask Michael for a loaner vehicle while they worked on my truck and was told that he could not give me a loaner until the vehicle was diagnosed and found to be under warranty. At this point I was forced to rent a vehicle at my own expense because this truck is my only form of transportation. Once again, I am a 100 percent Disabled Veteran with VA medical appointments that I must attend. I was contacted 7 days later Tuesday 30 July 2024 notifying me that my truck was ready for pickup. I was told that the blower motor was bad on the environmental control system. I am very disappointed in customer service is at this dealership. You tell me that you can work my 2-month-old truck because you are not sure it’s under warranty, and then won’t supply a loaner vehicle while my truck sits in your lot not being touched, I find this terrible customer service and a dealership that does not want my business again. What ever your true internal reasons are for being unable to support customers in a timely manner is your business. But customers should know what kind of customer service Team Ford offers once a new vehicle has been purchased. It was 115 degrees in Las Vegas when I drove my truck to this dealership with no A/C and the windows down. As a 100 percent Disabled Veteran, I must have a reliable truck and good service. Perhaps I need to reconsider buying another vehicle from Ford.

I bought money vehicles From Ford Country. it’s a pleasure to work with their sales department and the finance department. They get you in and truly help you find a vehicle that best fits what you’re looking for. No upsell no gimmicks. And they fight to get you the best interest rate and nowadays interest rates are ridiculous. Thanks again to team Ford for my new 2024 limited F250

I bought a brand new 2011 ford mustang gt premium and the service package. Changed my spark plugs and notice that you guys never changed them, there was a date on the spark plugs indicating that you never did them. I had brought it in for every oil change and the 30k, 50k, and 100k. Thanks for solidifying that me nor anyone ever in my family will own a ford until the day I die.

had first oil change done ,paid for synthetic $175.00 found out they used regular oil! said I'd get 20% Vets discount and never did. DON'T GO THERE EVER! WORST DEALER IN MY 40 YEARS OF USING DEALERS

Repeat business. Worked on a deal. Looking forward to the next one. Appreciate Ben’s assistance.

Ask for Bernard when you get there. The best sales associate I’ve ever worked with, great service and no hassle.