Bates Ford

We had a great experience with Bates Ford and Mr. Scott Dickens. We plant to return to purchase a vehicle for my wife and I look forward to using their service department for my new truck.

Came to look at a Mustang that I saw online, while there I looked at trucks. looked at Rangers first then a couple of Mavericks. I told the salesman the Mustang was a want, but a truck was a need. My wife and left and talked about it. We started looking at more trucks and looked a the Mavrick again online, the one we purchase. The salesman was fantastic to work with. Not sure about recommending to any one

I recently purchased a 2025 Ford Bronco from Bates Ford, and I can?t say enough about how great the experience was with Scott Dickens. Having worked in automotive sales myself, I usually walk into a dealership very direct, well-researched, and only when I?m ready to make a deal. Because of that, I hold pretty high expectations. From the very start, Scott exceeded them. Unlike another Ford dealership I visited in Clarksville, Scott greeted my wife and me warmly and genuinely. He immediately grabbed the keys for multiple Bronco trims and colors I was interested in, making sure we could take our time and see exactly what fit our needs. As someone who?s been in sales, I appreciated how he asked all the right questions?focused on ensuring we got what we truly wanted while still moving the process forward efficiently. We ultimately landed on a black Bronco that had just arrived on the lot and hadn?t even been PDI?d yet. Scott apologized that it wasn?t cleaned up yet, but that didn?t bother us at all?it showed how new the vehicle really was. In fact, Scott?s first impression was so strong that while he was grabbing the keys, my wife said, ?We?re buying from Scott today.? Scott kept the experience enjoyable, sharing stories and making us feel completely comfortable throughout the process. When it came time to work the numbers, both Scott and Joey, the manager, were open, transparent, and professional. No games, just honesty and respect. At the end of the day, it was the best dealership experience we?ve ever had. I?ll be recommending Scott and Bates Ford to everyone I know. The 30-minute drive from Nashville was absolutely worth it, and I wouldn?t hesitate to make the trip again.

I recently purchased a 2025 Ford Bronco from Bates Ford, and I can’t say enough about how great the experience was with Scott Dickens. Having worked in automotive sales myself, I usually walk into a dealership very direct, well-researched, and only when I’m ready to make a deal. Because of that, I hold pretty high expectations. From the very start, Scott exceeded them. Unlike another Ford dealership I visited in Clarksville, Scott greeted my wife and me warmly and genuinely. He immediately grabbed the keys for multiple Bronco trims and colors I was interested in, making sure we could take our time and see exactly what fit our needs. As someone who’s been in sales, I appreciated how he asked all the right questions—focused on ensuring we got what we truly wanted while still moving the process forward efficiently. We ultimately landed on a black Bronco that had just arrived on the lot and hadn’t even been PDI’d yet. Scott apologized that it wasn’t cleaned up yet, but that didn’t bother us at all—it showed how new the vehicle really was. In fact, Scott’s first impression was so strong that while he was grabbing the keys, my wife said, “We’re buying from Scott today.” Scott kept the experience enjoyable, sharing stories and making us feel completely comfortable throughout the process. When it came time to work the numbers, both Scott and Joey, the manager, were open, transparent, and professional. No games, just honesty and respect. At the end of the day, it was the best dealership experience we’ve ever had. I’ll be recommending Scott and Bates Ford to everyone I know. The 30-minute drive from Nashville was absolutely worth it, and I wouldn’t hesitate to make the trip again.

Purchased a 2018 Ford Explorer from Bates Ford in Lebanon, TN . Everything went well and the staff was polite and helpful, everything went smoothly and no hassles.Thank you!

This is my 4th pitcher at Bates and as before it was flawless. Joey, Mike, and Nathan were kind, transparent, and helpful. I’d definitely recommend them all for your next vehicle purchase! Great job and thank you Bates Ford.

Stopped by on my way to the airport to look at a used F150 Lightning Flash. Told them I take it. We shook hands and I came back when I got back into town and it took about 15 minutes maximum to sign the paperwork. And the price for the truck was thousands below anywhere else.

There seems to be a higher standard among Bates Ford as compared to Two Rivers in Mt Juliet which is a closer location to us but the service we got there was very negative compared to Bates. Bates is courteous, and don't mind helping and concerned about the customers happiness. Thank you so much Bates!! I just wish we were on the mileage range for pick up and delivery as we are elderly and sometimes don't feel like or unable to get the Edge in to the shop.

It was a miracle. After searching for a month I nearly decided to wait until October when prices generally drop. After seeing great prices on exact vehicles that I was looking for, I decided to travel from Kentucky to Bates Ford in Tennessee. If I had known how fast things would go I would have taken my Title with me. Anyway I Filled out nearly all the paper, and returned the next day my title and drove away with my brand new F150!

Easy to contact and deal with. Checked out vehicle and had deal done in couple hours. Vehicle was exactly as described, overall great experience purchasing a vehicle.