Reviews
Jay is an absolute gentleman.
Jay is an absolute gentleman. He continued to help me after the sale of the vehicle I bought. I needed additional paperwork on my car. He was always quick to respond, courteous and helpful. One of the best salesmen I’ve dealt with.
Jay is an absolute gentleman.
Jay is an absolute gentleman. He continued to help me after the sale of the vehicle I bought. I needed additional paperwork on my car. He was always quick to respond, courteous and helpful. One of the best salesmen I’ve dealt with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bates always did the maintenance on my 2016 Mustang
Bates always did the maintenance on my 2016 Mustang (Roush). It had a misfire and I took it there. After countless trips, I was told that I needed a new engine (73,000 miles)!!! After spending another $8,000 for a new engine (they credited me for the prior repair work), I was thinking it was good. After taking it back a couple more times for the same problem, I was told by Paul that the mechanic said it needed to be tested by a Roush dealer for a "code". I then drove it to Reddick/Brown Ford in Morrison, TN. It was determined to be the cold air intake the whole time. So, this part was taken off the original engine and put on the new engine. I did NOT need an engine replacement!!!!! I am very upset and will never step foot back in that dealership. If you are smart, take your vehicle somewhere else.
Bates always did the maintenance on my 2016 Mustang
Bates always did the maintenance on my 2016 Mustang (Roush). It had a misfire and I took it there. After countless trips, I was told that I needed a new engine (73,000 miles)!!! After spending another $8,000 for a new engine (they credited me for the prior repair work), I was thinking it was good. After taking it back a couple more times for the same problem, I was told by Paul that the mechanic said it needed to be tested by a Roush dealer for a "code". I then drove it to Reddick/Brown Ford in Morrison, TN. It was determined to be the cold air intake the whole time. So, this part was taken off the original engine and put on the new engine. I did NOT need an engine replacement!!!!! I am very upset and will never step foot back in that dealership. If you are smart, take your vehicle somewhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good system in place to make sales go quickly.
Good system in place to make sales go quickly. Friendly and responsive sales staff and very helpful.
Good system in place to make sales go quickly.
Good system in place to make sales go quickly. Friendly and responsive sales staff and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service every time I walk through the door this was
Great service every time I walk through the door this was my 4th purchase from the dealership and every one of my experiences has been hassle free and my salesman Jay has been as easy to work with everytime
Great service every time I walk through the door this was
Great service every time I walk through the door this was my 4th purchase from the dealership and every one of my experiences has been hassle free and my salesman Jay has been as easy to work with everytime
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My purchase went well.
My purchase went well. My first service was confusing with trying to schedule/set up and frustrating with the drop off/waiting.
My purchase went well.
My purchase went well. My first service was confusing with trying to schedule/set up and frustrating with the drop off/waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Josh was our salesman and he was great!
Josh was our salesman and he was great!! 5 stars all the way!! Bates Ford was awesome!! Everyone was very friendly and helpful!! Definitely recommend to our family and friends!!
Josh was our salesman and he was great!
Josh was our salesman and he was great!! 5 stars all the way!! Bates Ford was awesome!! Everyone was very friendly and helpful!! Definitely recommend to our family and friends!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I shopped multiple dealers for the truck I wanted and
I shopped multiple dealers for the truck I wanted and they had the best price. Transparent pricing and no hidden fees. I would recommend this dealership to anyone.
I shopped multiple dealers for the truck I wanted and
I shopped multiple dealers for the truck I wanted and they had the best price. Transparent pricing and no hidden fees. I would recommend this dealership to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jeffery, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent service, clean and comfortable waiting area,
Excellent service, clean and comfortable waiting area, easy access. Friendly staff. A very pleasant customer experience. Has become my “go to” dealership for servicing my Lincoln.
Excellent service, clean and comfortable waiting area,
Excellent service, clean and comfortable waiting area, easy access. Friendly staff. A very pleasant customer experience. Has become my “go to” dealership for servicing my Lincoln.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very attentive to your needs.
Very attentive to your needs. Showroom is very comfortable and the staff is very helpful if you have questions. The salesman that assisted me with my purchase was courteous and knowledgeable.
Very attentive to your needs.
Very attentive to your needs. Showroom is very comfortable and the staff is very helpful if you have questions. The salesman that assisted me with my purchase was courteous and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
My experience at Bates Ford was great .
My experience at Bates Ford was great . The people at the dealership were. Gus our sales representative was great. He sold us on a new Ford Maverick. It is a good riding truck driving truck. Thank you Robert Johns
My experience at Bates Ford was great .
My experience at Bates Ford was great . The people at the dealership were. Gus our sales representative was great. He sold us on a new Ford Maverick. It is a good riding truck driving truck. Thank you Robert Johns
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase