Reviews
I had my 2020 Ram diesel service today at South Pointe.
I had my 2020 Ram diesel service today at South Pointe. Oil change, fuel injectors cleaned and tires rotated. Frank the service writer said that it would take approximately 2 hours so I decided to wait. Well an hour and 40 minutes later they were done! True to form South Pointe over performed once again!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rick, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
They tried to sell me new tires on a car I bought new
They tried to sell me new tires on a car I bought new from them. The car had 30k miles on it. They also tried to avoid doing warranty work by trying to get me to pay for it first. The dealership sold me the car. The dealerships name is on the back of the car. The tech just shrugged and pretended he had no idea that it was a car from that dealership. They also said they would be scheduling me for warranty work after I confronted them about it, but failed to do that when I left. Overall this was easily my least favorite interaction with this dealership. I still appreciate all they’ve done so far, but this time felt gross.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Jay Moore General Manager jwmoore@BobHowardAuto.com
Excellent service provided by Tommy, we provided
Excellent service provided by Tommy, we provided different options and got all the services done really quickly, I cannot be more happy of having him as an agent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Overall, I had a great experience at this car dealership.
Overall, I had a great experience at this car dealership. All of the staff was very friendly and helpful, especially Javan. They made sure I had a great experience and was well taken care of. They made me aware of everything. They were doing to my car and followed up multiple times. Definitely will be going back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Maegan, we're happy to hear you had such a positive experience with Javan and team! We look forward to your next visit! Take care!
Hey no one notified that my car was ready I had to wait
Hey no one notified that my car was ready I had to wait almost 4 hrs before I finally went up to the counter!!! You texted my wife at home but I was in your waiting rm I will go elsewhere to get service on my car.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Jay Moore General Manager jwmoore@BobHowardAuto.com
Tommy took great care of me.
Tommy took great care of me. The tech forgot to put my positive battery terminal cover back on. Not a big deal as I caught before it dropped to the ground.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Mark, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Fast, goes above and beyond the call of duty clean
Fast, goes above and beyond the call of duty clean waiting room good coffee and snacks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great service.
Great service. Very competitive pricing. Reasonable wait time. Washing the car was a nice bonus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Everyone was very freindly and helpful.
Everyone was very freindly and helpful. Work was completed quick and efficiently. Would come again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Logan, thank you for your kind review; we are happy to pass along your comments to the team here at South Pointe Chrysler Jeep Dodge Ram! We are always more than happy to assist you if anything else comes up. Take care!
Excellent experience every time.
Excellent experience every time. This is my 6th purchase from South Pointe. Sales people are very knowledgeable and the service department is 2nd to none
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your praise and kind comments about our team. We hope you have a great day!