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Volvo Cars of Winston Salem

(392 reviews)
Visit Volvo Cars of Winston Salem
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

(392 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2017 E-Class Purchase

I Purchased a 2017 Mercedes Benz E-300 Used today from Pete. The whole process was easy & from the time i arrived at the dealer i felt welcome was taken on a test drive. I came from Pennsylvania and trust me this dealership is well worth the drive. The condition of the car and the level of detail that was put into the car before i bought it was just plain impressive.Thanks Pete!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Wayne, we're so glad to know that Pete and our team at Volvo Cars Winston-Salem made your long trip worthwhile! We strive for top-notch service and it's great to see you felt welcomed. Enjoy the ride in your Mercedes Benz E-300!

Great service

Todd was exceptional and professional. He saw my concerns and addressed them immediately, this keeps me coming the distance for service on my 2021 XC-40....thanks for all you do...great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sherman, It's great to know that Todd and our team at Volvo Cars Winston-Salem were able to address your concerns promptly. We appreciate you making the trip for service on your Volvo 2021 XC-40! Safe travels!

Excellent service

I recently purchased a vehicle from Pete Dillard with Volvo of Winston Salem. He was amazing. Very courteous friendly and helpful. He was very knowledgeable about the Volvo. If you’re thinking about buying a Volvo highly recommend you to go to Volvo of Winston Salem and talk to Pete.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hey Ingrid, thank you for the positive review! We're glad to hear that Pete was able to provide you with such a positive purchase experience at Volvo Cars Winston-Salem. We appreciate your recommendation and hope you enjoy your new vehicle!

The dealership worked with me on finding the vehicle I

The dealership worked with me on finding the vehicle I wanted. Mr Wells worked very hard on getting me the best price for my purchase. Pablo brought the vehicle to my house and spent a generous amount of time getting me comfortable with the vehicle and assisting me in setting up my new Volvo app. Was a refreshing experience. Will recommend them as they customer service was top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I recently purchased a used car for my daughter from

I recently purchased a used car for my daughter from Dallas Lee at Volvo Cars Winston Salem and I must say, the entire experience exceeded my expectations in every way possible. From start to finish, Dallas Lee demonstrated professionalism, honesty, and a genuine commitment to customer satisfaction that is truly praiseworthy. Right from the initial inquiry, Dallas was incredibly responsive and went out of his way to answer all my questions promptly. He was upfront about the car's history, maintenance records, and any minor issues it had, ensuring complete transparency throughout the process. Upon meeting in person, Dallas was friendly, courteous, and displayed a thorough knowledge of the vehicle. He encouraged a test drive, allowing me to thoroughly evaluate the car's performance and handling. I appreciated his patience as I took my time examining the car and ensuring it met my requirements. The negotiation process was surprisingly pleasant and stress-free. Dallas demonstrated fairness and flexibility, providing a great deal that was well within my budget. I genuinely felt that he valued me as a customer, making me feel at ease throughout the entire transaction. What truly impressed me was Dallas’s commitment to ensuring the car was in pristine condition before handing over the keys. He had the vehicle thoroughly inspected and serviced, addressing any outstanding issues, and even included a fresh detailing, making the car look brand new, with a full tank of gas! In conclusion, I cannot recommend Dallas Lee at Volvo Winston Salem highly enough for his and the dealership’s exceptional service, honesty, and dedication to customer satisfaction. If you are in the market for a used car, I urge you to look no further. Dallas is a true professional who goes above and beyond to ensure you drive away with a fantastic vehicle and a smile on your face. Sincerely, Bill and Jacqueline West

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Service

Prompt and responsive . WS very please with valet service. Always courteous and kind. Rental car was efficient, although, I prefer SUV when possible. Thanks for the courtesy and service always expected and received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Linda, we're delighted to know you found our service at Volvo Cars Winston-Salem prompt and courteous. We appreciate your feedback on the rental car preference too! Thanks for choosing us.

First Rate

My car was recalled for an engine problem - burning oil through leaky piston rings - quite a big repair actually. Their work was first class Todd the service representative, was very friendly and knowledgeable. Turnaround time exceeded expectations and a nice loaner was provided. I would recommend this establishment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mike, we're glad to know that Todd and our team at Volvo Cars Winston-Salem were able to assist with your recall issue promptly. We appreciate the recommendation!

Professional none pushy staff I would buy again

Very Knowledgeable about the Volvo SUVs and the Sales Person was not Pushy very professional I would buy a SUV from them again for sure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mario, we're glad to know you had a positive experience with our team at Volvo Cars Winston-Salem. We appreciate your feedback and look forward to assisting you again in the future! - Volvo Cars Winston-Salem

Fast and great service

Great Service , got a great deal and all questions were answered. Very happy with the shopping experience for a new SUV. Certainly will recommend to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Francisco! Congratulations! Thank you for the great review! We're so glad to hear that you had a positive shopping experience and found a new SUV. Thank you for recommending Volvo Cars Winston-Salem! Have a fantastic day!

We had the best buying experience at Volvo Winston-Salem.

We had the best buying experience at Volvo Winston-Salem. The dealership had a new RAF4 Limited Hybrid that had been traded in with all the features, colors that our local dealership could not find. Purchasing from NM was made possible by Chazzie and Jason. Chazzie handled the paperwork, deposits, and answered all questions along the buying process. Jason picked us up at the airport, explained features of the vehicle, set up our electronic information, and arranged for completion of the paperwork. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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