Chris Nikel Chrysler Jeep Dodge Ram Fiat

As it pertains to the service department - I brought my wife's car in to get looked at. I requested they found out what was causing a noise we were hearing. That was all we requested. They gave us a number of other things they'd like to fix, some of it was necessary and I took care of it, but I did not request this service. They told me the noise we were hearing was because of a bent wheel. I thought this was odd because the noise wouldn't really make me think bent well, but I figured they're the professionals. They quoted me $1300 just to replace the one singular wheel. I said absolutely not and left. I got the wheel fixed elsewhere. The noise persisted. We were charged $240 for the noise diagnoses, an they were wrong. This resulted in me having to go to another mechanic who got it right and fixed it. I called Chris Nikel on 12/15/25 and spoke with management. I don't remember exactly who it was. But he agreed that it would be frustrating to bring my vehicle in and be charged and not receive what I asked for. He told me he would call me back by the end of the day to "make it right" and he did not. The employees I spoke to while there were all kind and helpful. But being charged $240 for an incorrect diagnosis was crazy. I could have had a bent wheel diagnosed by discount tire for free. I brought it here because I expected them to have Jeep parts on hand and have more knowledge as it pertains to their own vehicles. I won't be back.

Drove 1.5 hour at the direction of Jessica sales rep. Was selling my 2022 Jeep Gladiator (fully loaded lifted, low mileage, 37 in tires and Diesel) she knew all the details. Was not accepting $34000 or less. She said they would work with us. Got to Dealership was offered $34000 no more. I’m xxxxxx. Spoke to manager, no help. Don’t go to this place, go elsewhere. Not trustworthy.

Just purchased my 3rd Jeep Gladiator from Chris Nikel. Josh Carmack was my salesman (2nd time). He knows the vehicles well and does his job with excellence. I appreciate all the folks at Chris Nikel I've come to know over the years, including Sonny, Taffy, Josh and Shawna (in service)! Thanks to all for making my experiences positive!

Great experience. Nick was professional, had clear communication, easy process and honest. I would buy another car from this dealership.

It was a pleasure working with Shawna in the Service department. She's the best!

I’ve bought 2 Jeep Wranglers from them in the last 7 years. They always have what I want on the lot.

Elliot was amazing he made sure i was well taken care of, and the service was amazing as always

Fast. Friendly Service from everyone! Phillip has aways been every nice even when I got mad at the price of things.

I have had most all of the service work done on the Chrysler 2018 Pacifica I own. I have continued to have serving performed as the group has always been helpful and have keep the vehicle current on all factory notices. Love this car, as well as the previous Town and Country's I have owned. Keep up the good work. Ron S.

My experience at Chris nickel was very welcoming. I was helped in the service area by Abel. He was very knowledgeable very friendly and made me very comfortable with leaving my car and knowing that it would be taking care of Properly. The actual service is so was very speedy and I am satisfied with everything that was done and he made sure that when I drove off, I was safe and ready to go! Great experience definitely Recommend all my friends and family