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Stearns Ford

(341 reviews)

Reviews

(341 reviews)

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Administrative Assistant at a Local Church

I purchased a 2013 Nissan Altima from Dustin Ramsey at Stearns Ford. Dustin was very helpful and made the loan and purchase process stress free. I was pleased with the trade in value of my previous car. I knew my credit score was very good and let Dustin know what interest rate I would accept. He was able to secure a loan with a interest rate that exceeded my expectations. I would highly recommend Dustin and Stearns Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great purchase

Great job on the new purchase of F150. Would consider using dealership again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great

I started working with Joseph Birch by text, emails and phone calls as the dealership is in NC and I live in VA. Joe was awesome to work with and went out of his way to make sure that I was comfortable with the condition of the used car before I spent the better part of a day on a trip down and back. Unfortunately, Joe was unable to be there the day that we came down to purchase but Tony Mabry made sure that we were taken care of. Joe has since followed up with me and I am pleased with the whole experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Unfortunate and Unusual Circumstances

The first car that I purchased was on 02/03/2016. At the time I was told that it needed a fuel pump and that I could get the car in a couple of days. No big deal to me as the car was still under factory warranty. Two months later and the car is still not fixed, so I saw a car on the lot that I thought I would be interested in trading for. Long story short, I now have that car and I am very happy with it. I wish that I could say I am as happy with the deal I made to get the car, but I cannot. Other than that, I was furnished cars to drive as they were trying to repair my car. I like all of the people at Stearn's Ford. I just feel like after so long of not getting my car ready that they could have reached out to me about what could be done to rectify the situation. Thanks

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Made buying a new car as painless as possible.......

I recently purchased a car from Stearnes Ford. The experience was a good one. The salesman , Keith, was excellent. Very knowledable and not pushy. The only complaint would be having to go back a second time to sign the financial paperwork because was given the incorrect ones the first time. Other than that, a good experience!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Easy and Helpful

I located the vehicle for my business using an online search engine. I emailed the dealership, who responded immediately. I was able to fill in paperwork via email, secured financing via email and they delivered the vehicle to me that evening at my home 35 message away. I signed the final paperwork with Neil, in my kitchen, and went through the vehicle with him. The easiest car buying experience I have ever had. Great folks at Stearns. Tom Meyer, Durham, NC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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quick and easy

Service is always fast and friendly. Staff is helpful and willing to go the extra step to make my experience easy. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service I was born. Ford Man

Scheduled appointment online, dropped vehicle off and picked up when called. Excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership

I have been buying cars since 2010 (4) so far and I have been treated very well. Tony Mabry is the best sells person. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Best decision by far!

I just bought a 2011 Toyota Prius last week. I got an amazing deal on the price. On top of that Delaine Kimrey was very prompt at getting back to me when I asked her for more details on the vehicle before we made it all the way out to Burlington (we live in Concord). Dustin Ramsey met us outside and immediately made us feel comfortable. Allowing me a little extra time to test drive. I needed to know that my commute to work would be easy in what ever I chose. He stayed late and was right there with us the whole time while we got everything done through F&I. Phil was super great in F&I and made signing a breeze. I recommend these guys and gals all the way! Thanks ya'll!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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