Bob King Hyundai

After owning my SUV for just a month, I noticed a very loud rattling noise while driving from Winston to Raleigh. It turned out that my passenger seat was vibrating and rattling loudly. To document the issue, I recorded a video of the noise and the seat’s movement as evidence. Additionally, on four separate occasions, my front collision detector was deactivated while driving. I managed to capture two photos of the disabled warning icon on the dashboard—this happened during clear, sunny conditions with no obstructions. Anticipating a typical “No issue found” response, I submitted the evidence to the service center to support my concerns. Unfortunately, this did not seem to influence the response from either the manager or the technician. Because they couldn’t replicate the problem, they took no action after keeping my SUV for six days. For the first three days, I was forced to work from home since no loaner vehicle was offered. After pressing the service manager, they finally provided me with a venue. Overall, this experience has left me very worried about the quality of service my SUV will receive at this center going forward.

I purchased a used 23 Sante Fe Calligraphy with approximately 25K miles from the Genesis Store next to the Hyundai dealership from Henry Hernandez, he was pleasant and courteous thru out the transaction. BTW this is my 4th purchase from the Bob King Group! We took it on a very short test drive and it seemed good, so we got back to the dealership and struck a deal. On the way home with my new to me car I kept feeling a thumping in the rear of it and the store had already closed or I would have taken it back. On my way to work the next morning @ 6 a.m. the thumping become more pronounced and I thought I should stop by a tire store to see if a tire might be bad, I was told the belts in the tires were good (no broken belt in the tire) but they were shocked that Bob King passed the inspection on the vehicle because of the tread bars where barely passable. So I thought that's my fault for not examining closer and I bit the bullet and bought 4 tires for the tune of $1100.00 thinking that would fix it! NOPE it rode better but every turn I made it felt like the tire was coming off, also I was looking at the owners manual and found the previous owners paperwork ( Bill of Sale, Contract, Credit info, ECT) as a finance manager myself that's a HUGE consumers act violation so I immediately shredded all of that at work. I took it back as soon as I had a day off that week and a service tech looked at it and even test drove it with me in the car and he immediately felt it and stated it was a bad rear differential. And from a previous KIA purchased from Bob King Kia our transmission fell apart with 22K miles on it so what i do know is once you start breaking factory seals you time is limited before a major issue arises so I thought I'll trade it in and lease a new one but of course my trade was not worth no where near what I paid for it, the new lease payment was almost a hundred dollars more a month and that was working with the GM and partner of Bob King Inc. So now they are putting in a new rear end in it and I'm stuck with something I don't trust, and by the way that's our 4th and final car I'll purchase from Bob King. To say I'm disappointed in them is a major understatement and I will shop at other dealers in the future. Do I have any legal recourse? You can bet I'm looking into it.

Love the car hate the after the sale service. Made an appointment for the first oil change and service check. The appointment was for 12:00 they didn't finish with the car until 5:45 pm and had asked if we could pick it up the next day. I refused!!! I was also told that they don't represent Hyundai. Most miserable experience ever. I'm going to go back to Honda.

Bought a vehicle in February in May took in to have a checkup came back to being over 2000 dollars in work needing to be done seems to me it should have been taken care of before I bought the vehicle. Buyer beware..

My husband has an appointment at 12:30 PM today and at 5:30, they told him they would want to keep the car overnight. He has a job and needs a car and that is unacceptable. Not unexpected, as previous experiences have been awful.

I purchased a 2013 Mazda5 that looked great on paper; One owner, only 141,000 miles, good Carfax, good reviews etc. I picked it up on Friday evening only to have a check engine light and the first sign of trouble show up not even 2 days into ownership. When I went to bring the car back this morning for Bob King Hyundai to check out what was wrong with a car they just sold me not even 3 days ago, it wouldn't even start. The car is dead! I have called them FOUR times today trying to get answers and the manager STILL hasn't called me back. I am frustrated and very upset to have a car that I can't even drive.

We had a wonderful experience in the purchase of our new Palisade Calligraphy. We told Mo what we were looking for, color, specs and price and he delivered! He spent a gracious amount of time with us to familiarize us with the vehicle and it's bells and whistles. We are repeat customers to the dealership as we have had a wonderful experice with our first Genesis purchase. Call Mo and let him help you find your dream car too!

We bought a used car here a Hyundai Genesis coupe, but, of course, that process is all smiles, handshakes, yes sir and no sir, we'll do whatever it takes to make the sale and make you happy. But heaven forbid you have to go into their shop. My son's car has been there maybe a total 7 months +/- this time both times there's always an excuse. Well, we're waiting for the warranty company to call us. Then it's, well, maybe you need to call the warranty company, with weeks in between the back and forth conversation about that warranty and if I wouldn't have called them " dealership" we'd still be waiting. Well, they ended up putting a new motor in it. That motor came with a warranty. I've asked several times because it's back in the shop again with a blown head gasket, I asked them to check the warranty on the new motor, it came with a one year, 12000 mile warranty, Because right now there are two warranties: the warranty on the new motor and our extended warranty. So in order to fix it, they started with the extended warranty, which, for me, I thought the new motor warranty ought to cover its only got maybe 300 miles on that new motor. It took a month of asking to find somebody to do that. Finally I was told that the new motor warranty was going to cover it and cover most of the parts and labor, next email I get was now they want all these tests ran on it. Communication is non-existence. You have to beg for somebody to talk to you, I finally had to go by there to get someone to talk to me. Finally, the car was diagnosed. "this time " when it went in after the new motor was put in it for the second time for over heating, It has blown a head gasket... that's what we were told, so let the warranty calling begin. So my sons friends sees it being driven Sunday afternoon and calls him, somebody from the shop drove it over the weekend without telling us, so my son calls guy over the shop, he says, yes we forgot to tell you about this. Why dive it, to evidently to do those tests on it. I guess the mechanic drives it on Saturday and Sunday to get it up to a certain temperature...can't do that during the week. So I guess he took it home and worked on it. I'm not sure how much more damage was done by driving a car with a blown head gasket leaking water into the oil system, but after the test was done at the "mechanic's house", had to be there because my son went to the dealership Sunday night to see if his car was there, because remember we didn't know it was gone off the dealership lot, for the weekend he thought it was stolen. But after the test we are now told the head gasket isn't blown!! So now we're back to we don't know what's wrong with it...I'm sure theres another month or two we wont have the car, just beware of using this shop if anything ever goes wrong with your car. And I think there's a high turnover rate every time I go I talk to somebody new. I'm trying to get in touch with a lawyer now to try to figure out this North Carolina Lemon Law!

I took my car in 2 days ago for a recall. They sent me a video of my filters and tires sk they could try to get me to agree to work that was NOT requested. I asked them to complete the recall so I could pick up my car. I have called over 30 times and still NO call back! I am having surgery next week and need my recall to be complete and a call to pick up the SUV. Is that too much to ask. I have bought a couple of vehicles from them but I guess that they no longer want my business.

If I can prevent one person from doing business with Bob King then I have accomplished my goal. These people are very deceitful and unprofessional. I and my daughter purchased in full a 2011 Ford from Bob King Hyundai on 3-20-23 . The car was to be registered in NJ. We paid for all of the documentation and title fees for this transaction. Once my daughter returned to NJ to get the vehicle placed on her Lyft account, she was denied on two different occasions because the temporary tags were handwritten. On 4-3-23, we emailed our salesman, Matthew to try to to get an update on the paperwork. No response. On 4-10-23, we again emailed Matthew regarding the status of the plates. No response. On 4-11-23, I decided to call and speak to a manager regarding the status. I was put in touch with Bob Cain (not sure of the spelling). He stated that his title clerk was not in the office but, they had been having delays with out of state registrations. He would find out what was going on and let me know. With no response, I went into the dealership on 4-13-23. I was told that it was both Matthew’s and Bob Cain’s day off. I was then put in touch with Ahmad. Ahmad called the title clerk, Kim, who says paperwork is with the NJ DMV and they are backed up but she’ll follow up with them. He says that my daughter would probably have to pay $17 to get an extension at the DMV. I went back to the dealership on 4-17-23 to find out that the paperwork was not sent to the DMV until 4-3-23, which ate up 2 weeks of the temporary plate. My sleuthing caused me to call NJ DMV on 4-18-23 at 10:40am. Low and behold the gentleman that I spoke to had spoken to a rep from Bob King Hyundai an hour ago and informed her that although they located the paperwork, it was missing a document (registration card). Really! They took 2 weeks to send it now it’s missing a document! I waited around to see if they were going to call and admit that they made a mistake, but no another LIE. At 6:03pm, Steve calls and makes no admission, offers no resolve for their delay and error or to provide an extension of the temporary tag. The clerk from DMV also told me that the dealership can get the extension not the customer.