Jackie Cooper Mercedes Benz

We purchased our certified pre-owned Mercedes in May 2024 and were assured at the time of sale that the second key was in the mail and would arrive within a few weeks. It's now almost August, and after nearly three months of excuses, we’re still being told the key is "in the mail" — yet they conveniently cannot provide a tracking number or proof it was ever sent. This situation has dragged on throughout the entire month of July, with zero accountability or follow-through. The dealership’s behavior has been evasive and unprofessional at best, and it’s clear we were given empty promises just to close the sale. Buyer beware: if you do not leave the lot with both keys in your hand, assume you will never receive the second one.

Nice people just wasn't what I wanted in vehicle. But we're accomidating and friendly

Had car serviced locally and every time i start it notice it is overdue for service. Also was told on SUV that it needed B7 device at 60000 miles for over $6000.00.

Just bought a "36,000-mile" Jaguar XJ Portfolio from Jackie Cooper Imports, paid a premium price, went to get an oil change at my Jaguar dealer, and got a report https://c.xtime.com/gRq3ScXobgAA2BvgXX for $4000.00 of rotten parts on this car with immediate attention in red. Caveat Emptor! The CarFax says Jackie Cooper did an inspection and an alignment before they offered it for sale. No such thing was ever done.

I live in Oregon, nearly 2000 miles away. I found a car that I wanted to buy and Nathan my sales guy did everything possible to make my car buying experience fantastic. Buying a car sight unseen is scary, Nathan took a walk around video of the car showing me all the flaws (used car). The transaction went flawless and Nathan promised I would not be disappointed. Nathan and Ryan even help coordinate with the trucking Company for picking up the car. Once the car arrived, it was actually better than what I expected. I wish I was local to shake their hands. Of all the cars I have purchased in my life this was the best experience I ever had. Thank you for everything and selling me my dream car!

I came to Jackie Cooper in search of a specific car and was helped by Nathan Lovell. He was so pleasant and knowledgeable, I didn’t feel pressured or uncomfortable at all. He knew the cars I looked at inside and out and if they had what I was looking for I would have been completely satisfied making a purchase at this dealership. But thanks to Nathan I was able to make a thoroughly informed decision about which car was right for me. I highly recommend this dealership, the quality of the vehicles is unmatched! Go see Nathan!

This is a fraud business and I am filing a civil lawsuit against them very soon. Be careful buy car from this place!! I bought a certified pre-owned Mercedes from this dealership and paid the premium price for it to find out that the car had hail damage in the past which they never disclosed. They sold me the car as if nothing happened to it!! When I found out about it, they are not taking the responsibility. I talked to the Sales Manager Chuck and the General Manager Steven and both gave me the same crap that they didn't knew about it. Mercedes USA itself is not helping saying that it is the dealership's responsibility.

Drove from Atlanta GA to get my car, they had exactly what I was looking for and the price was great! Worked with Erin Murray and it couldn't have been better!

Recently purchased a pre owned Range Rover from Jackie Cooper. Mike Cooper was awesome and had fantastic communication throughout the entire process. Even the after sale follow up was great and they delivered on everything they promised. I will definitely look to Jackie Cooper first when I?m ready for my next car.

This was hands down the best car buying experience I have ever had. They were helpful, friendly and very responsive! I would definitely buy another car from them in the future.