Reviews
Write a reviewSuperior Excellence!
Since our return to the states in 2009 we have purchased at least 11 vehicles from Jimmy Cogdill at Secret City. The Friendliness and Customer Service of Mr. Cogdill goes above and beyond for an auto dealer! We have purchased several new, as well as used, and have referred this dealership to everyone we know. Thank you for Excellence! Curt and Brenda Hutcheson / Platinum Pools
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome purchasing experience
I purchased a vehicle in June 2014 and was so extremely pleased with David Elkins our salesman. Very professional and was absolutely a "No pressure" salesman. We got an incredible deal on the van. I absolutely would recommend the Town & Country. I had my previous one for 11 years and the only reason I got another one is because I hit a dear and had to. They are the best vans. This month I went back to see David when looking for a business truck. Found the truck I wanted and also did business with Mark Williams. He too was a no pressure individual. Both gentlemen appreciate your business and it shows. They are personable and made us feel like our business was important to them. They took all the time we needed and we never felt rushed. I have never purchased any vehicle where the dealership gave me this feeling. I recommend Secret City to anyone wanting to purchase a vehicle and I guarantee if you ask for either of these two guys you will not be sorry.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
BEST CAR BUYING EXPERIENCE EVER!!!
I just have to say, my husband and I just purchased a vehicle from Secret City Dodge in Oak Ridge TN, and it was the best car buying experience that we have ever had!!!! Michael Germani, our Sales Representative, was not only the best car salesman I have ever dealt with, but he was a genuine person who we were pleased to have met. He made our experience easy, painless, and quite pleasant to say the least. He went above and beyond to make us feel comfortable and to get us into a nice, reliable vehicle with a non-aggressive approach. He was an honest and no BS kind of guy. If he can help his customers get into the vehicle that they like, he will make it happen. We are not just pleased with the service that he provided us, but feel as if we made a life long friend in the process. I would refer anyone who is looking for a vehicle to stop by and see him at Secret City Dodge in Oak Ridge TN.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BEST CAR BUYING EXPERIENCE EVER!!!!
I just have to say, my husband and I just purchased a vehicle from Secret City Dodge in Oak Ridge TN, and it was the best car buying experience that we have ever had!!!! Michael Germani, our Sales Representative, was not only the best car salesman I have ever dealt with, but he was a genuine person who we were pleased to have met. He made our experience easy, painless, and quite pleasant to say the least. He went above and beyond to make us feel comfortable and to get us into a nice, reliable vehicle with a non-aggressive approach. He was an honest and no BS kind of guy. If he can help his customers get into the vehicle that they like, he will make it happen. We are not just pleased with the service that he provided us, but feel as if we made a life long friend in the process. I would refer anyone who is looking for a vehicle to stop by and see him at Secret City Dodge in Oak Ridge TN.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome People!
Our experience could not have been any better! I can't say enough about Storm, Bill, Sharon, and the rest of the team. They really went the extra mile to make sure we were able to get a car that suited our needs and fit within our budget. We left the dealership feeling like we had not only been blessed with a new car, but with new friends as well. They really do care about you at this dealership and its obvious by the way they treat everyone that walks in the door. I would recommend Secret City to anyone looking for a new vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Recent Purchase
I just purchased my new Grand Cherokee this past weekend. I have been scouring the country via Cars.com and Autotrader.com for the past 6 months doing my homework. So, when I found the perfect vehicle within 2 1/2 hours, I started talking with Secret City on e-mail. We were able to agree on all items in which I was searching and for a GREAT price!! When I arrived Saturday, they had everything, paperwork and the vehicle itself, ready to go. Tim, Mark and all were great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Felt like Family
We bought our Captiva 12/10/2013. Did not go looking to buy that day but We did. We seen the Captiva on line and was in the area and stopped by to look. Drove home that night in it. LOL......EVERYONE there was great. We have bought several cars in our life time but I do not recal one being this enjoyable and fast. NO pushing or anything. Felt like we were with family and that is no joke. I will return in a few years for my next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
NO REGRETS
We bought a 2010 Ford Explorer we found on the internet from Secret City, dealing with Randall Miller during the entire process. The short of it is that we bought the Explorer sight unseen and flew from Albuquerque to pick it up. It was exactly as Randall and the internet described it, no surprises at all. The price was fair and dealing with Randall and Suzanne Long-Holstein at the dealership was a pleasant experience. We have had absolutely no problems with the car and wouldn't hesitate to buy another from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good experience in buying used car
I have really no complaints. They were not pushy. Laid back style. And a good car at a good price. I'd certainly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Highly Recommended!
We were extremely pleased with our experience at this dealership. Everyone was very accommodating and pleasant. They all went above and beyond to help us through our anxiety of purchasing a new vehicle. We would like to specially thank Mrs. Holst, Mr. Butler, and Mr. Nabors for such a wonderful experience! What a great bunch of folks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase