Reviews
Very professional and efficient, highly recommend this
Very professional and efficient, highly recommend this dealer! Very good quality used car and the process was seamless! I intend to buy from this dealer again
Very professional and efficient, highly recommend this
Very professional and efficient, highly recommend this dealer! Very good quality used car and the process was seamless! I intend to buy from this dealer again
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rebecca, we are so pleased you enjoyed your visit to Mercedes-Benz of Nashville! We look forward to your next visit! Take care!
The reverse camera on my used car purchase intermittently
The reverse camera on my used car purchase intermittently stops working which I discovered a week after making the purchase. I asked the dealer if this is something they could fix for me, but was essentially told that I’m on my own since it is a used vehicle. I understand this is a used vehicle, but am still disappointed because I feel like this would be an easy fix for them to keep a customer happy.
The reverse camera on my used car purchase intermittently
The reverse camera on my used car purchase intermittently stops working which I discovered a week after making the purchase. I asked the dealer if this is something they could fix for me, but was essentially told that I’m on my own since it is a used vehicle. I understand this is a used vehicle, but am still disappointed because I feel like this would be an easy fix for them to keep a customer happy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Great business atmosphere, everyone very courteous and
Great business atmosphere, everyone very courteous and very helpful, beautiful product. Great inventory and a lot of fun to deal with them.
Great business atmosphere, everyone very courteous and
Great business atmosphere, everyone very courteous and very helpful, beautiful product. Great inventory and a lot of fun to deal with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
George, we really appreciate your positive review! We look forward to your next visit! Take care!
The process was Easy, accommodating and no pressure.
The process was Easy, accommodating and no pressure. John Yount was very helpful and helped me set up the car applications. I have gone back to this dealer more than once.
The process was Easy, accommodating and no pressure.
The process was Easy, accommodating and no pressure. John Yount was very helpful and helped me set up the car applications. I have gone back to this dealer more than once.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vicki, we really appreciate your positive review! We look forward to your next visit! Take care!
Autumn was a pleasure to work with - we contacted her
Autumn was a pleasure to work with - we contacted her prior to our visit and she was ready for the test drive and discuss purchase when we arrived which made a very efficient process.
Autumn was a pleasure to work with - we contacted her
Autumn was a pleasure to work with - we contacted her prior to our visit and she was ready for the test drive and discuss purchase when we arrived which made a very efficient process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Had been searching for a particular Benz locally with no
Had been searching for a particular Benz locally with no luck. I ran across one in Nashville lucky at Mercedes Benz Of Nashville in Franklin TN, did everything virtually over the course of a couple days. Just waiting on her to ship and come home! Smooth experience.
Had been searching for a particular Benz locally with no
Had been searching for a particular Benz locally with no luck. I ran across one in Nashville lucky at Mercedes Benz Of Nashville in Franklin TN, did everything virtually over the course of a couple days. Just waiting on her to ship and come home! Smooth experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tracy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Drove the car 30 miles total and all the warning lights
Drove the car 30 miles total and all the warning lights started to come back on that it looks like they cleared just long enough for me to drive off the lot signaling a major transmission issue. Calling tomorrow and taking it back in under TN lemon laws would not recommend Mercedes Benz of Nashville in Franklin TN
Drove the car 30 miles total and all the warning lights
Drove the car 30 miles total and all the warning lights started to come back on that it looks like they cleared just long enough for me to drive off the lot signaling a major transmission issue. Calling tomorrow and taking it back in under TN lemon laws would not recommend Mercedes Benz of Nashville in Franklin TN
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Autumn was an absolute lifesaver! When I returned to pick up my Range Rover after its inspection, the original salesperson was busy, but Autumn immediately stepped in to assist. She recognized me from my previous visit and was not only incredibly professional but also genuinely kind and attentive. She took the extra time to ensure everything was handled correctly, providing the reassurance I needed in a situation where I had previously felt unheard and dismissed. Her no-nonsense approach, combined with her friendly demeanor, made a difficult experience so much easier. She even went the extra mile to fix my temporary tag, which had been poorly placed by the previous salesperson, ensuring it looked clean and professional. In just 10 minutes, she completely changed my perception of the dealership. If you’re visiting, I highly recommend asking for Autumn!
Greg was great, took time to explain a lot.
Greg was great, took time to explain a lot. Smooth process and I love my car!
Greg was great, took time to explain a lot.
Greg was great, took time to explain a lot. Smooth process and I love my car!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Purchased a preowned vehicle off the interNet.
Purchased a preowned vehicle off the interNet. Communication was excellent. Process was excellent. Braden and John Y. Did a great job. Happy to give a 5 star rating. Well deserved.
Purchased a preowned vehicle off the interNet.
Purchased a preowned vehicle off the interNet. Communication was excellent. Process was excellent. Braden and John Y. Did a great job. Happy to give a 5 star rating. Well deserved.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased you enjoyed your visit to Mercedes-Benz of Nashville! We look forward to your next visit! Take care!
The staff is friendly, competent, and efficient, The
The staff is friendly, competent, and efficient, The product is great, of course. It is an excellent location to purchase and service your vehicle. Highly recommend.
The staff is friendly, competent, and efficient, The
The staff is friendly, competent, and efficient, The product is great, of course. It is an excellent location to purchase and service your vehicle. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.