Reviews
#1 Customer Experience Buying a Car, Ever
I live more than 100 miles from this dealer and found them through the web. Gary Graves called me the next business day after submitting an inquiry on a MINI. We negotiated a very reasonable price in about five minutes. The next day, I took a train to the town nearest them, and Tad picked me up to go to the dealership. After a test drive, we did the paperwork with Brenda, I wrote the check, then I took off for the nearest BBQ joint (the town of Lexington is famous for BBQ) on the way home. This all sounds very boring until you consider how easy it was. And how friendly everyone was. And how the car was exactly as described on the web. I've bought a lot of cars, and by far the M&L folks were the most efficient, pleasant, organized, and thorough dealership ever. At no time did I get the adversarial vibe so present in most dealerships. In fact, they were so laid back I expected Jimmy Buffett to appear with a pitcher of Margaritas. I cannot recommend them highly enough.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
TrainBuyer, Thank you very much for taking the time to leave this wonderful review. We're pleased that your experience purchasing a car from us was hassle free. Hope you enjoyed the BBQ and keep us in mind for your next vehicle. The M&L Motors Team
Great Place to Buy A Vehicle - M&L Chrysler Dodge
We bought a Jeep Cherokee Limited edtion and got a great deal. The entire sales staff was very friendly and helpful. I would definitely recommend checking out this dealership before buying a car. Great Job to all at M&L!! Keep up the good work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
M And L Motors
Best car buying experience I have ever had. Came all the way from Pilot Mountain with these fine people. Frank was a joy to deal with and I even got to meet and talk with the owner of the dealership, Highly recommend..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Went looking for a deal and found one!
We were looking for a good deal on a truck to tow our camper and we found a great one!! Eric took the time to listen to what we wanted and needed and Brenda worked a deal to get our payments where we wanted. First time we have traded and got to meet one of the owners personally. Big shout out to to M & L Motors!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
TERRIFIC CUSTOMER SERVICE WOULD BUY AGAIN
I FOUND THIS DEALERSHIP ONLINE LOOKING FOR A 2 YEAR OLD CHRYSLER T&C LIMITED. AFTER CONTACTING SEVERAL DEALERSHIPS AROUND THE COUNTRY, THIS DEALERSHIP STOOD OUT AMONG THE REST. KUDOS TO GARY AND LAURA FOR OUTSTANDING CUSTOMER SERVICE. WOULD BUY FROM AGAIN WITH NO HESITATION.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great service
They help me get the payment I'm comfortable with and they stay past closing to seal the deal and made sure I'm happy before I left.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Local dealer with national service!
Was looking all over the for a good price used car and decided to visit this dealer. WOW, the service was unbelievable and they actually had great selections to choose from at prices we wanted to pay! You have to give them a shot, you will like what you find.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service.Freindly.Meet the owner
Great.Great.. The Salesman,Frank< went way up and above my expectations. Courteous people. Actually got to meet the owner of the dealership. Wonderful person, talked to me as a person and not down tom me. In and out in now time. Promotional Code PC12312011
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Over all a very good experience
My wife and I visited M&L after I found that the dealership had the color of Wrangler that she wanted on the lot . We drove about 160 miles to the dealership to look at the vehicle. Once there we drove the wrangler and spent a lot of time with Tad Leonard the salesman. He was very helpful as well as the owner who got involved when the question came up on the color shading. We spent a few hours looking thinking and talking and then agreed to buy. It took a little time since all our information on insurance etc. was not with us. The personnel at the dealership helped and we got everything done and the check written. The only issue that I have with the dealership on future transactions is the location. If I lived close by I would work with them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
no hot dog sales
I must say GARY you may not be able to sell a hot dog but you darn sure can sell a CAR! I had the pleasure of dealing with m&l motors and being catered to by Gary The GREAT.. EVERYTHING WAS EASY AND BETTER THAN PIE! IF you are looking to buy a car and value exceptional customer service Without all the pointless hassle stop looking because m&l motors puts all other surrounding dealerships to shame trust me I did my share of shopping around! BIG Thanks to Gary AND M&L MOTORS.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase