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Dale Earnhardt Chevrolet

(39 reviews)

Reviews

(39 reviews)

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Earnhart service

Oil change and tire rotation. Not a long wait, friendly people, and nice comfortable waiting room.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dale Earnhardt Chevy

I ordered a tono cover ,running boards and mud flaps. They were all put on in different times which meant the truck had to be returned three times. I noticed the door on the drivers side had a scratch on it and I pointed it out to the salesman. They took it in to be painted and they were going to pick it up and leave me a rental car. When the driver showed up he said no one told me about a car. He had to go back and get one. When they finally called to say the truck was done I started to leave and I noticed there was no tono cover on it. I asked the manager what happened to it and he said we ordered the wrong one. I had to return the truck again for it to be installed. There seems to be a disconnect between the service unit and sales. The lady in the cashiers office was really helpful and explained allot to me about the rewards and even helped me claim them.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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??????

Always a pleasure doing business with the staff and they always wash my car after servicing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

We love Dale Earnhardt. They do great work and we wouldn?t go anywhere else.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 2.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Chevy tahoe service

I have great relationship with Earnhardt Chevy and always get treated fairly and promptly and also the new facilities are very nice/

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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BEWARE !!

We will never take a car back to Earnhardt’s to be worked on! Was told that numerous things were wrong with my car and was given an estimate to fix including parts and labor of $6,500-7,000. Took my car taken to a nearby garage and the TOTAL bill was $450! After talking to other people, I have heard the same type of stories. A large part of the cliental for service work at Earnhardt’s is older people and I wonder how many of these people have been taken advantage of!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Review of 2004 Suburban 2500 purchase on 3/16/2016

I've bought many new and used cars throughout the years, but this was by far the best experience I've ever had at any dealership. I spoke w/ Bill by phone before driving 2+ hours to look at a car. He was very helpful, answered my questions, and sent me all the info I asked for. As it turned out upon arrival, he had described the car I was looking at honestly and there were no surprises. He had the car ready to drive, and had all accompanying paperwork concerning the vehicle there for me to review. Everyone I encountered at the dealership was very friendly and went out of their way to make my wife and myself comfortable. This is a very laid back dealership, no high pressure tactics, just an honest & friendly staff to help you with your purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

David Thank you for making the trip to purchase your Suburban. We hope your purchase brings you years of enjoyment. Thanks again for your business. Steve E Gelnett Sales Manager

Excellent Customer service

Steve Gelnett and Bill Claybore took excellent care of me. They took the time to find the vehicle I wanted and made the buying process easy and stress free!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sheri, thank you for giving us the opportunity to find your vehicle and welcome to the Dale Earnhardt family. Steve E Gelnett Sales Manager

Purchased a new Tahoe at Dale Earnhardt Chevrolet

We had a great experience dealing with the staff at Dale Earnhardt Chevrolet. They provided us with an outstanding vehicle at an outstanding price. The staff is very knowledgeable of the vehicle options and features and did their best to provide us with the vehicle we were looking for. We are pleased with our purchase and will return for all our service needs. This is a wonderful dealership with a great staff that works hard to provide customers with quality vehicles at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service, 5 Stars.

Had my first service today at Dale Earnhardt Chevrolet on my Chevy Impala.They did a great job on the clean up and service of my car.The staff was extra friendly and gave me prompt service. We love the Preferred Customer Service that they give you when you purchase your vehicle. I even ran into the salesman that sold me my car and he wanted to know how we were liking it. Happy Owners John and DeenaT

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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