Reviews
After noticing a bubbling along the upper dash of my
After noticing a bubbling along the upper dash of my 2023 Corvette Z 06 and given the car’s pedigree and wanting to maintain OEM aesthetics I was selective about where to take it to get it repaired. My service advisor at Bob Howard Chevrolet Brandon Hook immediately recognized the issue as a known defect affecting some C 8 dashboards and that it was under factory warranty. Installation took two days. The replacement dash was a perfect match and it looks great. I can’t say enough about the quality of the workmanship and Brandon Hook walking me through the process and keeping me advised every step of the way. I will continue to use Bob Howard Chevrolet for all my maintenance and repairs.
After noticing a bubbling along the upper dash of my
After noticing a bubbling along the upper dash of my 2023 Corvette Z 06 and given the car’s pedigree and wanting to maintain OEM aesthetics I was selective about where to take it to get it repaired. My service advisor at Bob Howard Chevrolet Brandon Hook immediately recognized the issue as a known defect affecting some C 8 dashboards and that it was under factory warranty. Installation took two days. The replacement dash was a perfect match and it looks great. I can’t say enough about the quality of the workmanship and Brandon Hook walking me through the process and keeping me advised every step of the way. I will continue to use Bob Howard Chevrolet for all my maintenance and repairs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They were great to work with.
They were great to work with. Worked with me on price adjustments and all that. Patient and didn’t overwhelm me with calls and texts after I needed a couple days to think about it. Only small complaint I have is that the car I got have scratch/scuff marks and a dent low on the back bumper. Yes I should have seen it while looking it over. But they never brought it to my attention either. It wasn’t until after I had left and saw it the next day. I talked to the manager and he basically said, well you got a chance to look at it, so you should’ve seen it. With no solution offered. So I think that could’ve been handled better. Otherwise it was good.
They were great to work with.
They were great to work with. Worked with me on price adjustments and all that. Patient and didn’t overwhelm me with calls and texts after I needed a couple days to think about it. Only small complaint I have is that the car I got have scratch/scuff marks and a dent low on the back bumper. Yes I should have seen it while looking it over. But they never brought it to my attention either. It wasn’t until after I had left and saw it the next day. I talked to the manager and he basically said, well you got a chance to look at it, so you should’ve seen it. With no solution offered. So I think that could’ve been handled better. Otherwise it was good.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback. We're glad you had a positive experience with our team, and we apologize for any inconveniences regarding the condition of the car. We'll make sure to address this issue with our staff and offer better solutions in the future. Thank you for choosing us!
Oscar was friendly & knowledgeable!
Oscar was friendly & knowledgeable! He made the car buying experience fun & easy! He walked me through every step of the process & was honest, respectful & kind.
Oscar was friendly & knowledgeable!
Oscar was friendly & knowledgeable! He made the car buying experience fun & easy! He walked me through every step of the process & was honest, respectful & kind.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Oscar was friendly & knowledgeable!
Oscar was friendly & knowledgeable! He made the car buying experience fun & easy! He walked me through every step of the process & was honest, respectful & kind.
Oscar was friendly & knowledgeable!
Oscar was friendly & knowledgeable! He made the car buying experience fun & easy! He walked me through every step of the process & was honest, respectful & kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback, Kristen! We're pleased to hear that Oscar made your car buying experience fun and easy. At Bob Howard Chevrolet, we strive to provide friendly and knowledgeable service, and it’s great to know that Oscar delivered on that promise. We hope to see you again soon. -The Bob Howard Chevrolet Team
Went in for an oil change & to get a quote for a TPM.
Went in for an oil change & to get a quote for a TPM. They ran it through and forgot to check the TPM- I saw them circle my car back around and update me about the TPM. They somehow managed to disconnect the other 3 TPMs and told me they would come back on after i fixed the broken one.they wanted to charge $200 for the sensor and didn’t even have the part so couldn’t fix it if I wanted them to. Bathrooms were in disrepair. Crew was not helpful. Not happy.
Went in for an oil change & to get a quote for a TPM.
Went in for an oil change & to get a quote for a TPM. They ran it through and forgot to check the TPM- I saw them circle my car back around and update me about the TPM. They somehow managed to disconnect the other 3 TPMs and told me they would come back on after i fixed the broken one.they wanted to charge $200 for the sensor and didn’t even have the part so couldn’t fix it if I wanted them to. Bathrooms were in disrepair. Crew was not helpful. Not happy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi tonics-wheat.0b, I'm really sorry for the experience you described during your recent service visit. From the missed TPM request to the confusion about the sensor, the return-visit expectation, and even the condition of our restrooms—none of that meets our standards. Thank you for calling it out so we can fix it. I'd like to personally review your repair order. Please contact me directly: Chris Olson Service Director, Bob Howard Chevrolet colson@group1auto.com Thank you for the chance to earn back your trust.
Andrew and his team have been very accommodating anytime
Andrew and his team have been very accommodating anytime that we have had to bring in our truck. Everyone in the Chevy service garage has been great to work with.
Andrew and his team have been very accommodating anytime
Andrew and his team have been very accommodating anytime that we have had to bring in our truck. Everyone in the Chevy service garage has been great to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Gregory! We truly appreciate your kind words about Andrewand our team at Bob Howard Chevrolet. It’s great to hear that you’ve had a positive experience with our service garage. We look forward to assisting you again in the future! -The Bob Howard Chevrolet Team
Had a nice experience.
Had a nice experience. Oil & filter change. Service adviser Hunter was personable and friendly. I asked Hunter for a couple of favors which he did. Nice experience overall.
Had a nice experience.
Had a nice experience. Oil & filter change. Service adviser Hunter was personable and friendly. I asked Hunter for a couple of favors which he did. Nice experience overall.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, Bobby! We're thrilled to hear that you had a nice experience at Bob Howard Chevrolet, especially with Hunter. We strive to provide excellent service, and it’s great to know Hunter was able to assist you with your oil and filter change. We look forward to seeing you again for your next service! -The Bob Howard Chevrolet Team
Spent $5k for transmission work and the only person that
Spent $5k for transmission work and the only person that said thank you was the porter that delivered my vehicle with muddy boots. The car was in the dealer’s possession for three weeks and it was returned dirtier than when I dropped it off. The sun shade was also not repaired but was on the bill. Very disappointing experience.
Spent $5k for transmission work and the only person that
Spent $5k for transmission work and the only person that said thank you was the porter that delivered my vehicle with muddy boots. The car was in the dealer’s possession for three weeks and it was returned dirtier than when I dropped it off. The sun shade was also not repaired but was on the bill. Very disappointing experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, I’m truly sorry to hear about your recent service experience and appreciate you taking the time to share this feedback. We never want a customer to feel disappointed or that their concerns weren’t addressed properly. I’d like the opportunity to personally review your visit, including the billing and repair notes, and make things right. Please reach out to me directly at colson@group1auto.com, and I’ll be happy to discuss this with you one-on-one. Thank you again for bringing this to my attention — your satisfaction is very important to us, and I want to ensure we resolve this properly. Sincerely, Christopher Olson Service Manager
Only issue I have is my email said that the Bob Howard
Only issue I have is my email said that the Bob Howard dealer has a shuttle service! However the person I spoke to on the phone said there was no shuttle service. I waited 2 hours for my vehicle! So my question is, Is there a shuttle service or not????
Only issue I have is my email said that the Bob Howard
Only issue I have is my email said that the Bob Howard dealer has a shuttle service! However the person I spoke to on the phone said there was no shuttle service. I waited 2 hours for my vehicle! So my question is, Is there a shuttle service or not????
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I sincerely apologize for the confusion about our shuttle service during your recent visit. We are currently in the middle of hiring a new shuttle driver, and unfortunately that’s caused temporary interruptions in availability. I understand how inconvenient that wait must have been, and I appreciate your patience while we work to get this service fully back up and running soon. If you ever need help arranging transportation for your next visit, please reach out to me directly — I’ll make sure we find a solution that works for you. Thank you again for choosing Bob Howard Chevrolet and for giving us the opportunity to improve! — Chris Olson, Service Manager colson@group1auto.com
Good experience, fast service, and very professional.
Good experience, fast service, and very professional. I was in and out and at least 30 minutes or less I will definitely go back for more service.
Good experience, fast service, and very professional.
Good experience, fast service, and very professional. I was in and out and at least 30 minutes or less I will definitely go back for more service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Sharlet! We’re thrilled to hear that you had a good experience at Bob Howard Chevrolet and appreciated our fast and professional service. We look forward to seeing you again for your next visit! -The Bob Howard Chevrolet Team