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Bob Moore Cadillac of Edmond

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (628 reviews)
Sales hours: 10:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:00am–6:00pm
Tuesday 10:00am–7:00pm 7:00am–6:00pm
Wednesday 10:00am–7:00pm 7:00am–6:00pm
Thursday 10:00am–7:00pm 7:00am–6:00pm
Friday 10:00am–7:00pm 7:00am–6:00pm
Saturday 10:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (855) 688-2335 (855) 688-2335
Used (888) 844-0348 (888) 844-0348
Service (877) 821-0241 (877) 821-0241

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (628 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Cadillac of Edmond from DealerRater.

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For the past 10 years, Bob Moore’s Service department has...

For the past 10 years, Bob Moore’s Service department has consistently performed and delivered at a high level for maintenance of my car. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Nothing makes us happier than knowing you've been a dedicated Bob Moore Cadillac customer, and we are thankful to know we have been able to assist you time and time again. Thank you for your kind words Lisa, we look forward to serving you for time to come!

Always great service with BobMoore. Fast efficient and...

Always great service with BobMoore. Fast efficient and friendly. Clean environment. Diron always goes above for his customers and greats you with a smile. I will only use for service on my car .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! It's our pleasure to continue to service your vehicle. We're happy Diron is always there for you to get the job done. Hope to see you again soon!

I tried to purchase a Cadillac Escalade. The salesman was...

I tried to purchase a Cadillac Escalade. The salesman was helpful and nice. However, the management was not helpful. They were deceitful and was not hard to determine pricing was entirely over the average market. They lied about the price of a vehicle from another dealership and tried to sell it for more than the other dealership website price. I ended up purchasing from Stillwater and recommend everyone looking a Cadillac to go to Wilson in Stillwater

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello James, Thank you for your review. We’re sorry to learn you aren’t pleased with your experience, but appreciate your feedback. If you feel we made a misstep during the process, we apologize. If you’d like to discuss your visit further, please feel free to reach out to me directly at ahmond.dawson@bobmoore.com. Respectfully, Ahmond Dawson, General Manager

Bob Moore Cadillac was excellent!

I had been looking at the new XT6 for months online and on Sundays. When I went in, Jonette was wonderful. I applaud Hector for putting up with me. He was great! Thanks also to Clint. And a huge, “thank you” to Adrian. You were professional and wonderful to get through the finance process with. Thanks also to Doug and Service for getting my car ready to take home!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much! It was our pleasure to connect you with your new XT6. We hope you've been enjoying it. Stop by anytime!

Poor servive

Took in my 2013 SRX for repairs to front end. Took two days to supposedly figure out what was causing the noise. Charged me 766 to repair. When I went to pick up the car it was still making the same noise. They just don’t care. Never drove the car to check if noise was gone. Now I have to take it back in.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Lou, Thank you for your review. We're sorry to learn your recent service experience was not up to par. If you feel as if we did not give our best effort, we would like the opportunity to get in touch and discuss your visit. I encourage you to reach out to me directly at ybrown@bobmoore.com if we can discuss things further. Respectfully, Yan Brown, Service Manager

Loyal customer treated like no one and stolen from

I was a very loyal customer of this car company and this lot especially ultimately have been embarrassed had to have my property stolen from me and held from me illegally and had my property giving away leaving me with nothing but the clothes on my back and that was after I gave them all of my service to all my vehicles I ever bought from them and others I didn't and it didn't matter any at all they still refused to return all my property and even lied and then stopped returning my calls . It's sad I have to sue them just to get justice but that's the way they want it and I'll have my justice one way or another settled outside court or by a judge that hears my solid case

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr. Rutledge, We are sorry you had a bad experience, however due to the threatening nature of your commentary and calls we have been advised by our legal team to cease any further communication with you. Respectfully, Bob Moore Management Team

Great staff with excellent customer service! Great

Ive been a customer for 6 years and they always do a great job! Great attitude with a very happy staff.GRAT JOB! KEEP UP THE GOOD WORK.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for being such a dedicated customer, Darrin! We are always pleased to help you out. We look forward to working with you again in the future!

Happy Customer

I have been customers for 3 years now and service is always outstanding. Yes, I would definitely recommend Bob Moore Cadillac to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your kind words and recommendation, Nikeeta! We are so pleased to know you trust us and have become a part of the Bob Moore Cadillac family. As always, let us know if there is every anything you need.

Customer

As always everyone from the moment I drove in made me feel welcome. I always request Diren because he fully understands customer service. He is always very helpful in every way. Diren is the reason I drive from Choctaw to have my car serviced. In my opinion Diren is the best service manager that I have ever dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for your kind words, Gary! We're so pleased to know you think highly of our service department and we can help you with all your vehicle needs. We look forward to working with you again in the future!

Great experience

This group was very good to work with me to get a truck for a price that I could afford. They were very punctual and hospitable. So far, I am quite pleased with the quality of this used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Glad we could get you in a the vehicle you wanted, Chase! We hope you continue to enjoy your truck, and are always here if you need anything else or have any questions.