Eufaula Ford, Inc.

Had my husbands 2014 gmc truck in for a transmission service and tire rotation. Service Manager Gregg Belcher took care of me and I had a awesome experience. Thanks Eufaula Ford

I SHOULD HAVE KNOWN BETTER! Summer of 2021, dropped by eufaula Ford for oil change, I was told a three week appointment was needed and I went on my way. May 09 2022, I have just moved to the Eufaula area and owing nothing but Fords i was looking for a dealer for Service and Sales. I called and ask if i needed an appointment to have the HAVC blend doors replaced in my 2011 F 250, I was given an appointment date and time of May 18 at 9:00 am. I also noted at the time that while they had the vehical that I also needed an oil and filter changed. After arriving at the dealership to leave my truck for repair, i was told that i could wait in the lobby as they would get right on it. I them reminded the service writer that the blend doors in the HAVC system needed repair and that was the main reason the truck was brought in for repair. I was told that the appointment was for an oil change and that if i wanted them to look at the HVAC system that i would need to bring it back in three weeks. I left as you would expect and vow to never set foot on their property again. Was thinking very seriously of purchacing a new truck in the next few months but this dealership will not ever see my money. POOR DEALERSHIP!

I had targeted a truck to buy and received an offer. After one last search before driving to Tulsa, I came across a similar truck at Eufala Ford. I really liked the color scheme and wanted to check it out. I talked with a sales rep, described the offer I had on the other truck and my trade-in situation. I was told that the boss said there shouldn't be a problem matching the other offer. To be fair, the other offers were above book and they were most likely adjusting the price of the truck I was buying. I took the afternoon off work and after getting there, the appraisal was far less and mentioned things that were just wrong like cruise control not working - it works fine, needing 4 new tires when 2 were almost new. The 4x4 didn't work which I had told the rep before heading there (I even saved the text messages because I thought I might not have mentioned that). There was no counter offer other than adding a couple of hundred back after I mentioned the cruise control does work. I left and came home and sent another offer trying to find a price that worked for both of us because I really liked the truck. Today, I remembered the comment about needing 4 new tires and texted the rep about that and to make another offer closer to what they were asking but they were off today and would follow up on Monday. I was disappointed and kind of surprised. I literally have 4 other dealers asking what they can do to earn my business and Eufala Ford says they'll follow up Monday. My rep and others seem like such nice people but I have to move on.

Pretty much painless experience with oils change and recall. That's why I keep going 40 miles from home to have the oil changed

I found this car-buying experience to be excellent. The salesman and finance men were great. No hassles at all.

JC and crew are tops. Thanks to an awesome crew. They all need to be rewarded. Please treat them great. And don't forget Alan and crew. I would consider another Fod because of your crew. Thanks Bryan and staff.

I hit a wild Hog Feb 14th at 5:00 a.m. in my Ford focus. I had the tow truck driver take me to Eufaula Ford. All of the staff were so helpful in getting me on the road again. Brian set me up with a car so I could get to work at Tinker AFB that morning. Long story short, my car was totalled and I have since brought a beautiful red focus from Eufaula ford. Best car buying experience I have ever had!! Thanks to Brian and staff for all the help in finding me a car. I highly recommend them for your next car purchase or service needs.

Very good service I had very fast service and friendly service

Took my 2013 escape in for steering problem. Noticed afterwards more road noise. When I checked I noticed the protective cover was missing under the engine. I called service and explained that it was missed and they said it must have come off going down the road. Surely I would have noticed if that had happened. They were not willing to correct the problem. Had a prior incident where they forgot to put a cover over the battery after replacing it. They did order the part and install.

I have always got good service from eufaula ford. I have bought many vehicles from them. I have a 2015 pickup and recently the chrome started coming off the wheels. My warranty was denied and I know they didn't make this decision, I still felt like they could do more, other than offer me some new wheels for $2,700..........