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Russell Barnett Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (59 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (59 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Amazing customer service

Our experience with Oscar at Russel Barnett is the best we have ever experienced in a long time. We would definitely recommend coming to see him and purchase a vehicle. He does all the work for you, and is great at it!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great experiences

Thanks to all the ford employees at Russell Barnett Ford all of our experiences are Great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Expedition Purchase

Jason Davis did did a wonderful job on my transaction. I traded in an Explorer on an Expedition. He seemed honest, straightforward and easy to deal with. The vehicle I purchased was a recent trade in to the dealership. He took the time to supply me with pictures of the vehicle he took himself as there were none online and I would have to travel a significant distance in order to purchase. .I really appreciate everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing salesman!

Oskar Quintanilla is a great salesman! He is polite, helpful and willing to bend over backwards top help. He helped with getting my vehicle an appointment to be serviced and has answered all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A Great Day at Russell Barnett!

What a great day at Russell Barnett in Winchester! Came in to get an oil change on my 2003 Ford Taurus and left with a 2014 Ford Edge!!! Jason Davis was extremely patient with me as I had no idea what I wanted to buy but I did know that I wanted a new vehicle. He accompanied us on two test drives and also let us have access to three cars simultaneously so I could compare them side by side. My husband and I never felt pressured to make a decision on any vehicle and we were also allowed the time and space to discuss things one on one, which was a huge plus in my book!!!! Thank you Jason Davis, Buddy Jackson and the whole Russell Barnett team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best service ever buying a car!

I have purchased numerous cars over the years. My experience in looking and buying cars in the past has rarely been a positive experience and something I have always dreaded, especially if it was a rushed situation. So when the car I was driving had a serious mechanical failure my husband decided it was time to purchase a nice, dependable car for me to drive. I went on-line and shopped around and picked a handful of vehicles to look out at 2 different dealerships. I talked with Jason Davis at the Winchester Russell Barnett Ford dealership. We had never met but he made me feel like a long lost friend that he help in every way possible. I first picked a couple of explorers to test drive but after looking further changed my mind to a couple different cars. Jason didn't miss a beat. He had them ready for us to drive. He was very friendly, patient with all of our questions and went above and beyond in every way possible. I really liked one car in particular but had found one like it only newer and less miles at a competitor dealership. Jason went out twice and brought back a deal we just couldn't pass up. The car had a few little things that needed to be fixed which Jason added to the deal. I ended up having to take it back twice to get them all done and everyone was very helpful and very friendly. Again, Jason went above and beyond, having an extra repair done that we hadn't even mentioned at no charge to me. Jason has been wonderful to follow up with me and make sure everything was working well with the car. We are telling everyone we know about this dealership and the wonderful customer service and urging them to go there first when they need a vehicle. Thank you, especially Jason Davis, for making this a wonderful experience!! We will definitely keep our business at the Winchester Russell Barnett Ford dealership!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service, cheerful place

The dealer whom sold me mine first new car was Qskar Quintanilla at Russell Barnett Ford in Winchester, TN. He walk me threw the process of getting a new car, great attitude and friendly person. He will not give up of finding the right car for you but if he car lot don't have the car you looking for, he call other Russell Barnett ford dealerships in the area to find you the car for you or the car that you looking for. Great place to get your first new car or to buy one, great people, and friendly staff to help you want every you need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy Customer.Oskar Quintanilla was a great help

I traded my Malibu for for a mustang and the mustang wasn't for me.Oskar Quintanilla was very helpful finding me another car that I was more comfortable in and I got a Saturn Aura.He helped me with both cars.He really took his time and was very patient.Really a great salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car Purchase

Really enjoyed the experience. Very direct and professional. Very nice after the games some dealers play. I will definitely contact first when I need my next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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