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Gray Epperson Hyundai

(322 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–7:00pm 8:00am–1:00pm
Sunday Closed Closed
2018 consumer dealer award
View 2 awards
2018 consumer dealer award 2017 consumer dealer award

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Reviews

(322 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gray Epperson Hyundai from DealerRater.

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Simon is a great salesman and found the car I wanted and

Simon is a great salesman and found the car I wanted and best trade in!

Simon is a great salesman and found the car I wanted and

Simon is a great salesman and found the car I wanted and best trade in!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I have been purchasing cars at Grey Epperson with Michael

I have been purchasing cars at Grey Epperson with Michael Charles since 2011. He is always professional, friendly, honest and product knowledgeable. If I have questions after the purchase he is always available to help. He gets 5 stars from me!!

I have been purchasing cars at Grey Epperson with Michael

I have been purchasing cars at Grey Epperson with Michael Charles since 2011. He is always professional, friendly, honest and product knowledgeable. If I have questions after the purchase he is always available to help. He gets 5 stars from me!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Consumer response

I have been purchasing cars at Grey Epperson with Michael Charles since 2011. He has always been professional, friendly, honest and product knowledgeable. If I have any questions after the purchase he is always available to help. I have recommended him to many friends and family members. He gets 5 stars from me!!

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I highly recommend Gray Epperson if you are in the market

I highly recommend Gray Epperson if you are in the market for a vehicle. Jimmy Strickland in sales is very knowledgeable, professional and honest. He’s one of the best I’ve ever worked with. Reach out to Jimmy for your next vehicle.

I highly recommend Gray Epperson if you are in the market

I highly recommend Gray Epperson if you are in the market for a vehicle. Jimmy Strickland in sales is very knowledgeable, professional and honest. He’s one of the best I’ve ever worked with. Reach out to Jimmy for your next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Jim was easy to work with and made the process of buying

Jim was easy to work with and made the process of buying a new car extremely easy and stress free. 10/10 would recommend!

Jim was easy to work with and made the process of buying

Jim was easy to work with and made the process of buying a new car extremely easy and stress free. 10/10 would recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very slow to respond and when asked for OTD pricing on a

Very slow to respond and when asked for OTD pricing on a vehicle via email, I get a reply "We don't do business that way" - you have to come into the dealership and we'll talk. They when I finally get to the right person to give me pricing, I get a 25% OVER MSRP price!! I immediately discarded your dealership from consideration as ALL other 6 dealers I shopped had a slightly UNDER MSRP OTD price. I ended up purchasing last weekend from one of these dealerships - you lose a sale!! Good luck with THAT customer (NO) service.

Very slow to respond and when asked for OTD pricing on a

Very slow to respond and when asked for OTD pricing on a vehicle via email, I get a reply "We don't do business that way" - you have to come into the dealership and we'll talk. They when I finally get to the right person to give me pricing, I get a 25% OVER MSRP price!! I immediately discarded your dealership from consideration as ALL other 6 dealers I shopped had a slightly UNDER MSRP OTD price. I ended up purchasing last weekend from one of these dealerships - you lose a sale!! Good luck with THAT customer (NO) service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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I love the new Kona we bought but it is now the most

I love the new Kona we bought but it is now the most unprofessional service department I have ever seen. If they don't clean it up will have to go to another dealer for service!

I love the new Kona we bought but it is now the most

I love the new Kona we bought but it is now the most unprofessional service department I have ever seen. If they don't clean it up will have to go to another dealer for service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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Went this weekend my parents for my first new car and

Went this weekend my parents for my first new car and coby was really great. super friendly, never pushy. super knowledgeable. Would highly recommend him to anyone looking :)

Went this weekend my parents for my first new car and

Went this weekend my parents for my first new car and coby was really great. super friendly, never pushy. super knowledgeable. Would highly recommend him to anyone looking :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Very friendly salespeople.

Very friendly salespeople. No high pressure just friendly folks to deal with. Would definitely return for another trade.

Very friendly salespeople.

Very friendly salespeople. No high pressure just friendly folks to deal with. Would definitely return for another trade.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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We have purchased from Gray Epperson dealership and our

We have purchased from Gray Epperson dealership and our salesman/ Coby George was very helpful with our purchasing process. We were very pleased.

We have purchased from Gray Epperson dealership and our

We have purchased from Gray Epperson dealership and our salesman/ Coby George was very helpful with our purchasing process. We were very pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Coby has been our main contact for several vehicles.

Coby has been our main contact for several vehicles. He’s an excellent listener, personable and such an overall great individual. He’s never steered us wrong. We are moving to the Tri city area next year, and I will come back to Cleveland, as long as Coby is there!

Coby has been our main contact for several vehicles.

Coby has been our main contact for several vehicles. He’s an excellent listener, personable and such an overall great individual. He’s never steered us wrong. We are moving to the Tri city area next year, and I will come back to Cleveland, as long as Coby is there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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