Power Ford

I have purchased two new Ford Mavericks from Power Ford in Albuquerque in recent years and have been very pleased with the excellent service and cheerful and friendly assistance given me by their employees. I am very happy with Power Ford.

Power Ford is losing its "Premier" status quickly. Their sales team is phenomenal but their service department is the worst. Two things happened within the last six months that confirmed my believe. I took in my Mustang to get a display issue fixed and they made it worse. I paid over $600 for them to leave me worse than when I got there. Today, I called to schedule service for my F-150 through a service contract I have and the lady on the phone is clearly not having a good day. She made it a point to make it sound like I was a bother to her and she could be doing something better with her time. It's time to move on from Power Ford. Rich Ford has earned new business.

I bought a brand new car from here and it has been the worst expirence all around especially from their service department I don't think I would buy anything ford again because of these people.

Can't believe I have gotten to the point I have to write this, but people need to know how bad it can really get and what they have a good chance of experiencing should they choose to have their vehicle serviced at Power Ford on Montano. I know firsthand, having dealt with a vehicle in for almost 5 months total trying to get it repaired. Understand that this has never been a parts availability issue, but the result of a complete lack of customer service. Heard every excuse in the book on why things weren't getting done... service advisors, managers.... doesn't matter - they all have the same rehearsed message on how sorry they are served with a smile. Finally just picked up the vehicle after getting nowhere, and they tried to send me out in an unsafe vehicle as a final parting shot- no brakes -- literally pedal on the floor. Released to me by the service manager who drove it out to me... again with a smile. Who does this?? I can go on and on, but here is what you should expect: *Your service advisor will likely contact you infrequently... or maybe not at all. You will be doing all the footwork, and leaving numerous messages and texts that are never returned. Be prepared to show up in the service department to talk with someone if you want an answer. Don't expect one but understand that this level of effort will be required up front. *You will likely know more about how an automobile actually works or how to fix an issue than your service advisor, the service manager, or far too often the tech that works on your vehicle. NO JOKE. *Although personally assigned to you at vehicle drop off, your service advisor will never know a status on your vehicle and will need to check.... every time. No exceptions. *If you have warranty work you are not a priority. Techs must get paid less to work on warranty, because you go to the bottom of the list immediately. No matter what they claim, actions will prove this as fact. You will eventually catch on, but no need to waste time wondering. This is an ineffective service department in every possible way, so get ready ahead of time for the disappointment. *You won't get a loaner vehicle unless you are extremely lucky and there at just the right time when one of the very few available is returned. Expect to be inconvenienced to bring it back, and likely swap it out many times while your vehicle remains in the service department as these are brand new vehicles pulled off the lot that can only have 500 miles or so put on them or they can't be sold as new. There will be times you will need to arrange your own transportation while your vehicle is being serviced..... and no, you won't get a rental vehicle. They would have to pay for those, and obviously you are not worth it. *Customer service is not a thing. You will quickly figure out that all the friendly and smiling employees are robotic, and completely process driven. Thinking or doing anything outside of the narrow scope of their individual job duties - no matter how sensible - won't be attempted to make you happy... don't even ask. *You will never increase in priority in the service department - no matter how long your car is there. It's just another vehicle (maybe your only one), but rest assured that one else but you cares at all. Almost every employee is prepped and ready to tell you over and over again how many hundreds of vehicles they have to service and the woes of a service department. You will see many vehicles out in the service department. Yours is likely not one of them. You will just have to wait.... and wait some more. I am also quite certain that this review will be followed up on by someone who wants me to call and discuss just like all the others that aren't 5 stars. Sorry, but Power Ford earned every bit of this review many times over. This review is here for a reason. I suggest they study it and improve if the goal is satisfied customers and a better rating.

Christopher was very helpful and respectful. Was given all the information on the service done on my vehicle. Looking forward for next visit. Thank you!

I brought my Ford Transit for repair. I was able to get an appointment very easily. The check-in process was a breeze. Jacob Ortega was my service advisor and he kept me informed every step of the way. He is friendly, courteous and very knowledgeable. I highly recommend getting service at Power Ford and asking for Jacob

I am a long time customer of Power Ford, and have been pleased with all aspects of their operation. Unfortunately, that has changed. My last purchase, 3 years ago, included 9 free maintenance services. There was no mention of an expiration date at the time of purchase. I went in this week for the 6th maintenance and was told that the free maintenance expired. Fortunately, the service department covered it for me and stated they couldn’t do it again, to call the sales department for consideration. I left Ace Cooley two messages on two different days, explained the situation and left a message to call me back. No response. It is a shame that Power Ford doesn’t honor the agreement and will not return calls to a long time customer. At the point of sale, I mentioned that I drive much less than normal and would a longer time frame between maintenance appointments would have any impact. I was advised it would not. It is a shame that Power Ford will lose a loyal customer over less than $300.00 in expense to them.

I purchased a vehicle in April, they delayed delivery stating a connection on the car needed to be replaced. Upon delivery of the vehicle, it was discovered the mechanic neglected to replace the decorative cover from the repair. In each inquiry about the part, I am advised it is on back order. 4 Months later I am questioning the answer they are giving me.

Great service very knowledgeable and friendly. Could not ask for better service this was a very satisfying experience for me and my family, love the truck.

Great experience from sales to the finance teams on the purchase of our new truck. Quick and to the point. I didn’t have to come Back To The Future on this deal. Highly recommend! Go see Doc (Joseph) you won’t be disappointed. Great Scott!!!