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Rich Ford Sales

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (504 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Ill be going back!

Needed a 100,000 mile tune up with new plugs. The service advisor was thorough and friendly. They finished well before my expectations. Great job guys. Still keeping my 2007 F150 rolling!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service review

As always the service rep, Azlynn Franken made sure that the proper service was performed on my 2010 Escape hybrid. Azlynn's focus on the customer is the main reason I keep bring the car back to Rich Ford for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience!

Kaitlyn was very helpful! She could answer questions and seemed very knowledgable. Service was completed quickly and I am finally feeling I can trust the service department staff. We moved from Colorado and had used the same dealership for 30 years, knew the owner and so many of the staff in the sales room and service dept. It has been an adjustment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford Flex

service and staff were very helpful I will be back for my next oil change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil Change and tire repair

Service was timely. People were courteous. Will use the service department again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fusion Maintenance

Successful. Answered my questions regarding GPS system besides the normal maintenance I was in the dealership for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Rich Ford service department

It was the usual perfect experience! I am completely satisfied with the servicing of my Mustang.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New car

Everyone was very helpful. I got the deal that I was wanting. I was good that I was trading my car in. One of their salesman backed into the passenger side of the car. Other than that they were very helpful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying process.

I don't like the process of buying a new vehicle so I did most of the transaction by telephone the day before I picked up my new truck. It was easy and reasonably negotiated. Lori did a great job.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service! Great waiting rooms! Great staff!

Because the vehicle was a Dodge and I purchased it at your Ford dealership, the service personnel took it over to the dodge people to reset the oil indicator and to fix the recall that was due on it. They were very kind and conscientious. Very nice group of folks to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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