All Star Family Ford

They’re scammers at this dealership. They send out mail to your name saying that you’re a winner of a prize like a car, money, grills, etc. every flyer is a winner that’s just to get you to go in and they try so hard to sell you a car. And at the end they don’t give you the prize you won all they give you is a $5 gift card to McDonald’s. They’re scammers so don’t do business with them.

I had my 2018 Ford Escape with 16,000 miles on it worked on in 2019. The engine was replaced after being in the shop over a month... luckily it was still under factory warranty because within days all the oil leaked due to a seal not being on properly and my engine was replaced a second time. Now with about 12,000 miles on the new engine, it is getting replaced yet again.... I was told my Ford it may or may not get paid for this time due to it not being under warranty still... my car has now been there since January 14th and I have yet to know whether I have to pay or if Ford will pay... I was told the first time it wasn’t my fault and it was paid for.... Now since it isn’t under warranty I may have to pay for it.. although it’s having the same issue as in 2019... Not caused my me, but and malfunction in the engine Tyler that is in it... This isn’t fair.

I really liked that one person who greeted me right at the door. He was very friendly and not pushy as compared to the other car salesmen that I’ve in my car-shopping experiences. He actually I’m thought me about some aspects about cars that I never even heard of. Overall, it was a really enriching and fun experience. And I got my first car out of it!

After being shocked by some exposed wires on a light pole on the lot while looking at vehicles, we went ahead and purchased a car under the impression it was in perfect shape and we were getting a good deal. The next week while getting a key programmed at TX Dodge we had them look at a fog light that we were told was not supposed to be there because the car was "set up for racing" and they told us the bracket that holds the light in place was broken and the whole passenger front side had been wrecked and not repaired very well. We went in All Star Ford to speak to the manager and were told he was on a conference call and would give us a call later that day when he was finished. It's been a week now and no one has contacted us. Definitely not thrilled with the lack of concern for their customers happiness with their purchases and very unhappy about paying for a car in excellent condition just to find out that we should have paid way less since the car had been wrecked.

Tried to buy a new truck from this recommended dealer will never step foot in this place again. Was treated very poorly lied to repeatedly by the sales staff, totally disgusted with my experience... Bought a Toyota Tundra an hour after leaving Allstar Ford.

They keep it simple and do a great job. Russ, the General Manager, personally checked up on us, provided excellent customer service, and went way beyond my expectations.

Everyone was very nice, professional, and helpful. Great selection and prices!! I would definitely recommend this dealership to anyone shopping for a car. New or used!!