Reviews
Mtn.
Mtn. View is a company / dealership that i would be glad to recommend to my friends. When talking to the staff they do all they can to make sure that you are satisfied. They are always very professional in meeting the needs of a customer & i would not use any other dealership to buy an automobile are have the service done on my vehicle. Thank Mt. View, JAP
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Easy process, They had the vehicle I wanted in inventory
Easy process, They had the vehicle I wanted in inventory and crushed it on the sale!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A huge Giant Ripoff shown by their attitude.
I bought my 3/4 ton PU truck from a Chevrolet dealer new. Last year, now that I live in here in Tennessee, I took my PU truck to Mnt View and then installed a lot of new parts and tuned it up. I think the bill was around $1,000. This included a new distributer. This year, and I seldom use the truck , I started having a like problem, so I paid to have the truck towed to this dealer again. I was told "We will no longer accept your truck, for repair, because it is too old. I was maybe of thinking of buying a new Chev PU truck but since this statement their is no chance in xxxx. I also warn all other owners to avoid thing selfish attitude trap of this company.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Brother Smith, I'm going to assume that your truck may be at that age where acquiring "new" parts is almost impossible. I personally drove a 2004 Jeep TJ, just trading it recently, and I would run into this same issue repeatedly. At some point, the OE ceases to manufacture replacement parts ultimately prohibiting a dealership from being able to perform dealer repairs without having to purchase refurbished, used or rebuilt parts. Most dealerships, from a liability and warrantability standpoint, refrain from doing these types of repairs. Let me go out on a limb and assume that probably, whoever you were communicating with at our store, just didn't explain this in an acceptable way, and most likely the way they DID explain it insulted you. We are going to use your situation and ultimate poor review of our performance as a training tool so that in the future should another circumstance like yours arise, we will be able to better explain the situation to another customer. Thank you for letting us know. If you'd like to discuss it further, I'm always available and you may call my direct line here at the store. Don Erwin Mtn View Chevy 423-266-0181 ext 3701